Learning Experience Designer, Customer Enablement

Laivly

Learning Experience Designer facilitating customer training and support for Laivly's AI solutions. Transforming complex product functionality into engaging learning for customer success.

Posted 7/19/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and customer enablement, with a strong focus on creating engaging digital learning content using tools like Articulate Rise. Proven ability to collaborate with cross-functional teams and leverage AI tools for content creation while maintaining high quality standards.

Highest-signal resume keywords

Instructional DesignCustomer EnablementArticulate RiseSaaS EnvironmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignDigital Learning Content CreationCustomer OnboardingLearning and DevelopmentContent Usability ImprovementCustomer-Facing DocumentationSales Enablement ContentProduct-Led Growth (PLG)AI-Powered Content CreationPortfolio Development

Soft Skills

Strong Written CommunicationNatural CuriosityCustomer Understanding

Tools & Technologies

Articulate RiseArticulate StorylineCamtasiaLoomLMS Platforms

Industry Keywords

Customer ExperienceContact CenterCustomer SuccessProduct FunctionalityEnablement Insights

About the role

Key responsibilities & impact

Become a subject matter expert on the Laivly product suite and how it delivers value to customers.
Design engaging customer learning experiences using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement resources.
Deliver customer onboarding and training sessions across our product portfolio.
Partner closely with Product to stay ahead of new releases and ensure learning content reflects the latest functionality.
Gather customer feedback and enablement insights to help improve product usability and adoption.
Maintain and continuously improve our knowledge base and customer enablement content.
Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy.
Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience.
Support the development and evolution of Laivly's Partner Portal, partner marketing resources, and partner training and certification content.
Assess needs and gather requirements for new sales enablement content supporting Laivly's internal sellers and partner network.

Requirements

What you’ll need

3 to 5 years of experience in instructional design, customer enablement, learning and development, or a similar role.
Experience building digital learning content using Articulate Rise or comparable authoring tools.
Experience working within a SaaS or technology environment.
A natural curiosity for understanding software products and explaining technical concepts in a way that's easy for customers to understand.
Strong written communication skills and experience creating customer-facing documentation or learning materials.
Experience collaborating with cross-functional teams including Product, Customer Success, Engineering, Solutions, and Implementations.
Familiarity with LMS platforms and AI-powered content creation tools.
A portfolio that demonstrates your instructional design work.
Experience supporting product-led growth (PLG) or customer self-service initiatives.
Experience with Articulate Storyline, Camtasia, Loom, or similar tools.
Experience within the contact center or customer experience industry.

Benefits

Comp & perks

Flexible environment that works with you
Professional development opportunities