Laivly

Customer Support

• Become a subject matter expert on the Laivly product suite and how it delivers value to customers.
• Design engaging customer learning experiences using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement resources.
• Deliver customer onboarding and training sessions across our product portfolio.
• Partner closely with Product to stay ahead of new releases and ensure learning content reflects the latest functionality.
• Gather customer feedback and enablement insights to help improve product usability and adoption.
• Maintain and continuously improve our knowledge base and customer enablement content.
• Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy.
• Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience.
• Support the development and evolution of Laivly's Partner Portal, partner marketing resources, and partner training and certification content.
• Assess needs and gather requirements for new sales enablement content supporting Laivly's internal sellers and partner network.

Learning Experience Designer, Customer Enablement

Full-stack Engineer

• Work with a team of developers to build AI Driven Automation tools used to improve contact centers
• Work with our team of Artificial Intelligence experts to enhance our products
• Work in a fast-paced, agile software development environment
• Develop applications that interface with multiple systems (web, desktop, telephony systems, etc.)
• Interact with product stakeholders to show off your work and gain feedback
• Bring your ideas and try new things
• Perform other duties as required

Learning Experience Designer, Customer Enablement

Senior Full Stack Software Developer