Customer Sales Support Representative

Sandvik Group

Customer Sales Support Representative at Sandvik serving clients with order processing and technical support. Fostering customer loyalty through excellent service and communication.

Posted 7/20/2026full-timeVal-d'Or • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales capabilities, with proficiency in managing orders, logistics support, and effective communication in both French and English. Familiarity with sales processes and tools, along with excellent computer skills, are essential for success in this role.

Highest-signal resume keywords

Bilingual Communication (French and English)Customer Service ExperienceSales Process KnowledgeMicrosoft Office ProficiencyLogistics Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingBackorder ManagementTechnical Problem SolvingProduct KnowledgeSales Techniques

Soft Skills

Strong Communication SkillsMultitasking AbilityAdaptability

Tools & Technologies

SalesforceMicrosoft OfficeOutlook

Industry Keywords

Customer OrdersLogisticsShippingParts ManualsFlexible Hours

About the role

Key responsibilities & impact

Respond to, process and follow up on customer orders by phone or email, including quotes, orders, quantity adjustments, return requests, shipping or pricing issues, and technical problems.
Process weekly backorder reports: review them, fulfill/ship items and send information to the customer.
Understand customer needs and communicate them to other departments.
Maintain a working knowledge of products and their functions for customers.
Ensure all activities are conducted in accordance with Sandvik’s core values and applicable policies and procedures.
Prepare shipment/transportation of equipment and materials.
Receive goods and provide logistics support.
Perform other duties as assigned.

Requirements

What you’ll need

Post-secondary education, preferably in a related field.
Minimum of two (2) years of relevant experience.
Ability to work in French and English (mandatory).
Previous customer service and sales experience is an asset.
Industry experience is an asset.
Strong written and verbal communication skills.
Knowledge of sales processes, tools and techniques for products and services.
Excellent computer skills (Microsoft Office, Outlook, Salesforce, etc.).
Familiarity with parts manuals and how they operate.
Ability to multitask in a fast-changing environment.
Availability to work flexible hours.

Benefits

Comp & perks

A competitive compensation and benefits package.
Ongoing development and training programs.
Opportunity to be part of an ambitious team within an industry-leading company.
Opportunity to have an impact on the performance of our divisions.
The possibility to reach your full potential.