Sandvik Group

Field Engineer

• troubleshoot, repair, and maintain mechanical and electrical aspects of underground mechanical cutting equipment
• responsible for new equipment commissioning and training at customer sites
• inspect equipment for proper performance and determines faults and malfunctions
• adjust equipment and repair/replace defective parts, components, or systems
• test repaired equipment to ensure proper operational performance
• complete accurate time records, technical reports, failure reports, and parts lists
• actively participate in continuous improvement initiatives
• build strong relationships with internal and external customers

Field Service Technician, Mechanical Cutting

Payroll

• Audit payroll calculations to ensure accuracy
• Ensure compliance with payroll regulations and company policies
• Enter and update payroll data accurately
• Prepare and distribute payroll reports
• Identify and resolve payroll discrepancies
• Provide support to employees regarding payroll inquiries
• Collaborate with HR and finance for seamless payroll processing
• Maintain records of payroll transactions

Senior Payroll Processor

Customer Support

• Respond to, process and follow up on customer orders by phone or email, including quotes, orders, quantity adjustments, return requests, shipping or pricing issues, and technical problems.
• Process weekly backorder reports: review them, fulfill/ship items and send information to the customer.
• Understand customer needs and communicate them to other departments.
• Maintain a working knowledge of products and their functions for customers.
• Ensure all activities are conducted in accordance with Sandvik’s core values and applicable policies and procedures.
• Prepare shipment/transportation of equipment and materials.
• Receive goods and provide logistics support.
• Perform other duties as assigned.

Customer Sales Support Representative

Technician

• Manages rock tool inventory and tracks all new issues, discards, and losses
• Delivers tools to all drills and work areas underground
• Utilizes Rock Tools Management System to monitor and report on the tools performance
• Troubleshoots and provides technical recommendations and improvements to the Supervisor and Sandvik Sales and Service Representatives
• Reports occurrences that may indicate improper usage or selection by operators
• Completes accurate time records, technical reports, and failure reports
• Performs daily/weekly stock counts
• Performs other relevant duties as assigned by the Supervisor

Mobile Rock Tools Technician

• Support a broad range of HR and payroll activities.
• Supporting payroll administration and coordinating with internal and external partners to ensure accurate and timely payroll processing.
• Administering employee benefits programs, including enrollments, changes, employee education, and vendor coordination.
• Managing onboarding and offboarding activities and helping create a positive employee experience throughout the employee lifecycle.
• Maintaining employee records and ensuring accurate HR data and documentation.
• Assisting with leave administration, accommodations, workers' compensation, and unemployment claims.
• Helping ensure compliance with federal, state, and local employment laws and company policies.
• Assisting with HR audits, reporting, and documentation.
• Supporting employee engagement initiatives, training programs, and company events.
• Helping document and improve HR processes and procedures.

HR Generalist – Payroll & Benefits Focus

• Drive parts sales and support dealers/customers in service, maintenance, troubleshooting, and repair of Sandvik Surface and Underground Drills
• Deliver training to dealer and customer service teams
• Provide technical support for commissioning, warranty handling, and advanced repairs
• Install, repair, inspect and commission products and equipment at customer site or own premises independently
• Conduct problem solving and analysis of non-standard problems using various approaches, tools, and techniques
• Perform troubleshooting independently for non-standard and complex maintenance and repair or commissioning issues
• Promote the sale of consumables and spare & wear parts for SUDEX/DRRI/LOHA equipment

Engineer – Parts & Service, Surface & Under Ground Drills

Sales Engineer

• Build and maintain strong customer relationships
• Deliver the full Coromant product and service offering
• Identify new business opportunities and grow market share
• Collaborate with internal teams to deliver total customer solutions
• Use your technical expertise to consult on CNC machining and tooling applications
• Maintain and optimize the sales pipeline using CRM tools to ensure accurate tracking, forecasting, and follow-up on customer engagements

• troubleshoot, repair, and maintain mechanical and or electrical aspects of underground mining equipment and components at high profile mining sites
• responsible for new equipment commissioning and training at customer sites with minimal supervision
• inspect equipment for proper performance and determines faults and malfunctions
• adjust equipment and repair/replace defective parts components or systems according to scopes of work
• test repaired equipment to ensure proper operational performance
• complete accurate time records, technical reports, failure reports, and parts lists
• actively participate in continuous improvement initiatives
• build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
• ensure customer satisfaction within the area of primary responsibility

Field Service Technician

Manager

• Lead the regional Innovation Hub strategy
• Translate global direction into a scalable operating model
• Coordinate Innovation Hub and project engineering activities
• Identify and develop new business opportunities
• Build strong internal and external partnerships
• Optimize resource utilization across regional and global teams
• Operate effectively in a matrixed environment

Regional Innovation Hub Manager

Operations

• Oversee all workshop activities, ensuring efficiency, quality and compliance with safety standards.
• Manage work orders, communicate with customers regarding progress and changes, and contribute to the preparation of quotes.
• Develop and implement processes to achieve operational and business objectives.
• Track project costs, control expenditures against budget and recommend investments.
• Mentor, train and engage the workshop team, ensuring alignment with company policies.
• Stay informed of industry trends and propose improvements to processes and practices.
• Ensure compliance with environmental, health and safety standards and promote a safe work environment.
• Maintain clear communication with customers and ensure timely delivery of projects.
• Promote the company's values and support community initiatives.
• Perform any other related duties.

Operations Manager – Mechanical Workshop

• Inspecting equipment for proper performance and determine faults and malfunctions
• Adjusting equipment & repairing/replacing defective parts, components, or systems according to the scope of work
• Testing repaired equipment to ensure proper operational performance
• Commissioning new equipment
• Actively participates in continuous improvement initiatives
• Completing accurate time records, technical reports, failure reports, and parts lists
• Staying current with the industry, customers, product developments and technical best practices
• Other duties as assigned by the Manager
• Complies with safety policies and applicable government, customer or industry regulations or requirements
• Responsibility to identify and report any unsafe work habits, workplace incidents and/or near misses
• Perform risk assessments (“Take Five”) prior to each task
• Maintains hand tools and equipment to ensure safe operation
• Maintains orderly work area and ensures housekeeping requirements are met
• Attend Environmental, Health and Safety related trainings
• Wear the required personal protective equipment (PPE) assigned for each task

• Inspect equipment to ensure proper operation and identify defects and failures
• Adjust equipment and repair or replace defective components or systems as required to return equipment to original factory specifications
• Verify the proper operation of repaired equipment
• Oversee commissioning/start-up of new equipment
• Maintain service truck inventory and ensure their upkeep
• Accurately complete time sheets, technical reports, failure reports and parts lists
• Keep up to date on industry, customer and product developments and technical best practices
• Perform other duties as assigned

Field Service Technician – Underground Mining Equipment

• Manage and grow business with both end users and distributor partners.
• Consult with customers to provide metal cutting solutions tailored to their manufacturing needs.
• Develop new business and maintain strong relationships with existing accounts.
• Travel regularly throughout the territory (50-60%) to engage customers and partners.
• Balance technical solution selling with territory planning, sales administration, and reporting.
• Drive growth by developing new customers and expanding business with existing accounts.
• Collaborate closely with distributor partners through joint calls, leads, and technical support.
• Manage sales activities, planning, and reporting to drive results.

Technical Sales Engineer – Cutting Tools

• Represent Seco Tools across various industries, including automotive, power generation, oil & gas, mold & die, construction, and agriculture.
• Manage and grow business with both end users and distributor partners.
• Consult with customers to provide metal cutting solutions tailored to their manufacturing needs.
• Develop new business and maintain strong relationships with existing accounts.
• Travel regularly throughout the territory (50-60%) to engage customers and partners.
• Balance technical solution selling with territory planning, sales administration, and reporting.
• Drive growth by developing new customers and expanding business with existing accounts.
• Collaborate closely with distributor partners through joint calls, leads, and technical support.
• Manage sales activities, planning, and reporting to drive results.

Account Manager

• Build and maintain strong customer relationships
• Promote and sell the full Coromant product and service offering
• Identify new business opportunities and grow market share
• Collaborate with internal teams to deliver total customer solutions
• Use your technical expertise to consult on CNC machining and tooling applications
• Maintain and optimize the sales pipeline using CRM tools (MS Dynamics and Power BI) to ensure accurate tracking, forecasting, and follow-up on customer engagements