Sandvik Group

Customer Support

• Plan, direct, and monitor activities of a sales support team to achieve established sales targets
• Lead and mentor a team of Customer Sales & Support Representatives to provide high-quality sales support
• Stay current on industry developments and communicate insights to relevant stakeholders
• Maintain working knowledge of products for assigned customer groups
• Identify new business opportunities and process improvement opportunities
• Build and maintain strong relationships with customers and internal stakeholders
• Support Order-to-Cash cycle and lead improvement actions
• Participate in key stakeholder activities such as price reviews and account planning
• Ensure performance management processes are followed and conduct regular reviews
• Provide leadership with status reports on activities and customer satisfaction

Regional Customer Support Supervisor

Administration

• Support tendering and business development activities by providing data analysis and documentation.
• Maintain the customer contract register, including contract administration support and coordination of reviews.
• Complete routine reporting for management on margin analysis, tender opportunities and pipeline of work.
• Assist with quarterly market updates, pricing files and customer rebate administration, ensuring data accuracy.
• Work with Finance to support forecasting, budget research and due diligence on new and prospective customers.
• Provide clear analytical reporting for internal stakeholders and, where required, external customers.
• Respond to complex customer queries that may require contract interpretation, supporting documentation or market research.
• Identify and support process, system and service improvements across commercial and sales support activities.

Commercial & Contract Administrator – 12 Month Fixed Term

• Respond to inquiries, resolve issues, and ensure customer satisfaction.
• Maintain accurate customer records, including delivery addresses and contact details.
• Process and monitor orders from entry to invoicing, including returns and claims.
• Collaborate with sales to prepare accurate and competitive quotes.
• Proactively identify and address potential delays using tools like Power BI.
• Handle CRM tasks and cases efficiently and within service level agreements.
• Support initiatives to expand our digital customer engagement.
• Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Customer Service Specialist

Sales

• Lead, coach and develop TSSRs to deliver strong safety performance, customer coverage, capability uplift and target achievement.
• Deliver budgeted revenue, gross margin and market share results within the designated sales region.
• Own the opportunity pipeline: prospecting, qualification, value proposition, close plan and post-sale follow-up.
• Build and maintain senior customer relationships, lead customer engagement plans and regular business reviews.
• Maintain accurate CRM hygiene (opportunities, activities, account plans, Market Share) and lead a robust forecasting cadence.
• Provide timely reporting on sales performance, forecast accuracy, market conditions and competitive activity.
• Ensure pricing discipline and discount governance in line with Sandvik policies, recommend actions based on market/pricing analysis.
• Collaborate with Account Managers, Application Specialists and Product Managers to improve opportunities and deliver customer value.
• Know and understand customers’ business drivers, market challenges and competitor presence; identify key decision makers and buying processes.
• Create and execute territory/segment and key account plans that grow revenue and profitability for the Rock Tools portfolio.
• Monitor competitor activity and market trends; translate insights into actions that improve win rate, share and customer retention.
• Provide regular feedback to Business Line and Product Management on customer needs portfolio gaps and improvement opportunities.
• Liaise with Product Management and global Rock Tools teams to provide market feedback that supports portfolio development and continuous improvement.
• Deliver customer and internal presentations (business reviews, value cases, portfolio updates) as required.
• Prepare tenders, contracts and proposals in accordance with Sandvik policies, approval matrices and commercial governance.
• Ensure all opportunities, quotes and key customer interactions are recorded in the CRM and followed through to closure.
• Drive the sales team to proactively develop new opportunities and improve conversion and retention.
• Develop annual budgets and periodic forecasts by customer/segment in line with the business planning process.
• Deliver budgeted gross margin and profitability, managing mix, pricing, discounts and cost-to-serve.
• Deliver budgeted revenue through execution of account plans, pipeline coverage and conversion discipline.
• Monitor financial performance and take corrective actions to improve forecast accuracy, revenue, margin and customer profitability.
• Ensure appropriate documentation and governance.
• Develop and maintain relationships with senior personnel of key customers and ensure strong customer experience.
• Apply value selling techniques and coach the team to sell outcomes and total cost/value, not only product features.
• Set clear expectations for TSSRs and ensure completion of role requirements, reporting and agreed KPIs.
• Ensure product claims and warranty issues are managed promptly, documented correctly, and escalated as required in line with Sandvik procedures.
• Identify customer training needs to support the safe and effective use of Sandvik Rock Tools and coordinate delivery with internal stakeholders.

Sales Manager – Rock Tools

Account Manager

• Manage the Inrock client relations in the Southern region
• Focus on areas of growth and key clients
• Develop sales strategy for identified accounts
• Develop and maintain long-term customer relationships
• Maintain contact with key decision-makers
• Review project information and recommend optimum tooling solutions
• Prepare sales or service presentations or contracts
• Provide technical information and training to clients
• Provide market analysis on opportunities for growth
• Attend trade shows and conferences
• Monitor and report HDD drilling activity in the region
• Travel within the assigned region regularly
• Establish and prioritize sales plans

Regional Account Manager

• Lead and inspire a team of up to 10 technical sales professionals.
• Drive annual sales growth and execute strategic sales plans.
• Build and maintain strong relationships with channel distributors and customers.
• Provide coaching, training, and accountability to your team.
• Collaborate with internal stakeholders to meet both Sandvik and distributor goals.
• Manage your own portfolio of customers or distributor relationships, as needed.
• Conduct joint field visits with sales reps and distributors.
• Deliver impactful presentations showcasing Coromant’s productivity-enhancing solutions.
• Monitor sales performance and refine strategies to meet targets.
• Handle administrative tasks including commission documentation and budget management.
• Recommend new distributor partnerships and maintain regular communication with existing ones.

Regional Sales Manager – Washington State

Manager

• Expanding Sandvik's distribution network across the USA.
• Pinpointing dealer requirements and guaranteeing an increase in profitable market share.
• Overseeing and mentoring a national sales team in support of Sandvik Distributors.
• Identifying business opportunities and cultivating distributor relationships to enhance support for end customers.
• Conducting business in an ethical and compliant way, dedicated to health, safety, and sustainability.
• Creating the sales plan for parts and services through distributors, maximizing profitable growth with a strong business intelligence base.
• Developing and enhancing the overall relationship with distributors that leads to constructive and profitable business partnerships.
• Measuring dealer performance and developing joint plans with the dealers to improve performance.
• Developing strategies to grow the dealer business and revenue for parts & services.
• Identifying gaps in the sales strategy and creating solutions for markets with small penetration.
• Building sustainability plans to retain sales in areas of significant penetration.
• Championing team use of CRM tools and maximizing its use for performing gap analysis.
• Responsible for the achievement of agreed targets for profitable growth.
• Ensuring accounts are following Sandvik's terms and conditions of sales.
• Managing and controlling expenses (A&S) within budget.
• Routinely providing sales forecasts, budgets, and sales results.
• Driving the discipline in the execution of dealers' meeting pre-planning, post-meeting review, and task assignment of resulting actions.
• Interacting with the Distribution Manager and Surface BLM to ensure proper collaboration within SA USA.

Distributor Development Manager – Parts & Services

• provide tangible and accessible support to Sandvik’s sales teams in the United States
• support the preparation, approval and management of quotations, tenders and contracts
• ensure compliance with Sandvik’s governance policies
• review commercial documentation and ensure accuracy and completeness during preparation
• issue accurate and compliant Order Acceptances in a timely manner
• create, update, and maintain standardized templates for quotes, contracts, agreements, and schedules
• stay current with global Sandvik Commercial, Legal, and Compliance guidelines
• support the sales teams to ensure faster approval timelines and smoother submission processes
• participate as required in customer negotiations
• onboard new users, train and embed existing users in commercial management tools

Commercial Specialist – Sales Support

Field Engineer

• troubleshoot, repair, and maintain mechanical and electrical aspects of underground mining equipment
• inspect equipment for proper performance and determine faults and malfunctions
• adjust equipment and repair/replace defective parts/components or systems
• test repaired equipment to ensure proper operational performance
• complete accurate time records, technical reports, failure reports, and parts lists
• actively participate in continuous improvement initiatives
• stay current with the industry, customer, product developments and technical best practices
• build strong relationships with internal and external customers

Field Service Technician

Account Executive

• Develop sales opportunities for all Sandvik Mining product lines, with a focus on aftermarket products and support.
• Perform gap analysis on existing fleet to identify sales opportunities, maintain fleet and conduct quarterly audits.
• Participate as a key member in an account or sales team.
• Assess customers’ total potential with Sandvik Mining products by performing opportunity analysis by customer and site.
• Liaise with the customer on aftermarket issues to ensure all issues are resolved in a timely manner.
• Responsible to achieve agreed targets.
• Customer development, focusing on productivity and reliability in combination with company values.
• Stay current with industry developments, competitive offerings and issues affecting sales and customers.
• Other duties as assigned.

Parts and Service Sales Representative

Product Specialist

• Drive sales growth for product lines while providing technical expertise and process support
• Manage and grow existing customer sales while identifying new opportunities
• Support service and equipment sales teams to exceed customer needs
• Build knowledge of customer site processes to recommend media choices
• Drive innovation and development of new products
• Share competitor intelligence with sales and R&D teams
• Support training and knowledge development across the sales organization

Product Specialist – Screening Media, Wear Protection

• Develop and organize training for sales and service personnel on their respective products
• Provide technical training to the service network and customers regarding operation, maintenance, and troubleshooting techniques
• Provide technical assistance to end users, operators, and service personnel
• Assist in compiling specific data for warranty claim processes and for machine improvements
• Collaborate with customers to develop complete system projects, project schedules, and commissioning activities
• Perform equipment installation, project commissioning, and product demonstrations

Product Specialist – Automation

Recruitment

• Actively sources, recruits, screens, interviews and offers candidates for full time positions at the site
• Provide creativity in sourcing candidates to include job boards, job fairs
• Hosts Job Fairs/Events - secure facilities, establish local contacts, create postings online and handouts, marketing materials
• Prepares offer letter packages and supports new hires with seamless onboarding process
• Consult with hiring managers to understand the requirements, duties, and qualifications desired for open position(s)
• Partner closely with hiring managers to assess their hiring needs and create a recruitment plan
• Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements
• Utilize a variety of pipeline generation sources to grow and cultivate a broad and diverse pipeline of talent
• Screen and interview candidates while providing feedback to hiring managers on candidate interviews
• Manage the communication, scheduling and logistics of all interviews between candidates and hiring managers

Talent Acquisition Specialist

Support Engineer

• Perform maintenance, faultfinding, and repair tasks on cutting-edge equipment
• Conduct root cause analysis to swiftly resolve issues
• Ensure customer satisfaction through unsupervised work at workshops and customer sites
• Commission new products and complete detailed maintenance reports
• Suggest improvements to enhance customer processes
• Collaborate with peers and senior technicians to share expertise and coach customer technicians
• Maintain a strong focus on safety and efficiency
• Support the customer’s product/equipment/processes by suggesting improvements
• Provide advanced technical support and advice to sales team and other departments
• Review, manage, and advise on job costs to aid planning
• Guide and train colleagues in service methods and tools
• Conduct plant audits and performance optimization of products
• Validate and document new product performance
• Provide technical support to the product line and sales teams
• Develop and produce documentation to support both distributors and technical support desk

Technical Support Specialist

• Lead nationwide service performance elevation initiatives, ensuring alignment with P&S operational strategy
• Strengthen customer satisfaction by enabling branches to deliver reliable, high-quality service in alignment with customer expectations
• Manage and execute strategic projects requiring specialized expertise, delivering measurable business impact across the service network
• Drive performance turnaround programs in underperforming branches or functional areas to improve uptime, utilization, and customer KPIs
• Oversee standardization of service practices, ensuring consistency across all branches, field teams, and specialist groups
• Ensure compliance with ISO, internal quality standards, safety frameworks, and customer contractual requirements
• Develop and maintain SOPs, quality audit programs, service readiness checklists, and performance review structures
• Audit service operations, identify gaps, and drive process optimization
• Lead the integration of digital tools, reporting systems, and service technologies into branch operations to support operational excellence
• Strengthen utilization of warranty systems, data dashboards, and technical reporting platforms
• Develop branch-level tools and processes that improve customer communication, root-cause reporting, and service follow-up
• Generate reports that improve visibility of utilization, performance bottlenecks, warranty trends, and improvement opportunities
• Develop service and maintenance costing models for RFQs and extended service contracts