Engineer – Parts & Service, Surface & Under Ground Drills

Sandvik Group

Engineer providing parts sales and technical support for Sandvik Surface and Underground Drills in the Middle East. Involves training and extensive travel across Middle Eastern countries.

Posted 7/19/2026full-timeRemote • 🇦🇪 United Arab EmiratesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in troubleshooting, maintenance, and repair of Sandvik Surface and Underground Drills, along with strong customer service and communication skills. Capable of delivering training and providing technical support for complex equipment issues.

Highest-signal resume keywords

Sandvik Surface DrillsSandvik Underground DrillsTroubleshootingCustomer ServiceMechanical Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem SolvingTechnical SupportInstallationRepairInspectionCommissioningProduct KnowledgeAdvanced RepairsMaintenanceAnalysis

Soft Skills

Communication SkillsTraining Delivery

Certifications & Qualifications

University Degree in Mechanical EngineeringDiploma in Automotive Engineering

Industry Keywords

ConsumablesSpare PartsWear PartsServiceMaintenance

About the role

Key responsibilities & impact

Drive parts sales and support dealers/customers in service, maintenance, troubleshooting, and repair of Sandvik Surface and Underground Drills
Deliver training to dealer and customer service teams
Provide technical support for commissioning, warranty handling, and advanced repairs
Install, repair, inspect and commission products and equipment at customer site or own premises independently
Conduct problem solving and analysis of non-standard problems using various approaches, tools, and techniques
Perform troubleshooting independently for non-standard and complex maintenance and repair or commissioning issues
Promote the sale of consumables and spare & wear parts for SUDEX/DRRI/LOHA equipment

Requirements

What you’ll need

Minimum of 7 years of relevant experience in Sandvik Surface and Underground Drills
University Degree/Diploma in Mechanical or Automotive Engineering or in an equivalent field or hold relevant technical experience
Solid product knowledge, trouble shooting and problem-solving experience within Surface Boom Drills (DXi, DIi & Dpi Series) and Underground Drills (DDi, DTi, DLi & DSi Series)
Experienced in Customer Service
Strong communication skills in English, both verbal and written
Fluency in a second language will be considered a plus.

Benefits

Comp & perks

Health and Safety (Drive parts sales and support dealers/customers in service, maintenance, troubleshooting, and repair of Sandvik Surface and Underground Drills)
Deliver training to dealer and customer service teams
Provide technical support for commissioning, warranty handling, and advanced repairs
Conduct problem solving and analysis of non-standard problems by using a variety of approaches, tools and techniques for recognizing operational or process problems and determine the appropriate approach
Conduct advanced and specialized repairs and inspections of products and equipment at customer site or own premises
Determine the best approach considering energy efficiency, environmental impact and maintenance costs when providing customer support
Support the customer’s product/equipment/processes by advising on possible improvements to more advanced technical solutions and products.
Use deep knowledge of the tasks, tools and procedures in providing technical support to the sales team and customers.