Customer Experience Associate, Mental Health

Sailor Health

Customer Experience Associate guiding older adults and caregivers through the mental health intake process. Ensuring warm support and effective care navigation while working remotely in Canada.

Posted 7/23/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills to effectively guide older adults and their caregivers through the intake process, ensuring a supportive and professional experience.

Highest-signal resume keywords

Empathetic CommunicationDetail-OrientedOrganizational SkillsTech-ComfortableMission-Aligned

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationProfessionalismWarmth

Industry Keywords

Intake ProcessPatient SupportCare NavigationTherapist Matching

About the role

Key responsibilities & impact

Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Ensure patients feel supported every step of the way.
Help each new patient navigate their journey into care.
Match patients with the right therapist for their needs.

Requirements

What you’ll need

Empathetic and clear communicator.
Highly organized and detail-oriented.
Tech-comfortable.
Mission-aligned.
Experience welcome, not required.

Benefits

Comp & perks

Help bring life-changing care to a population that’s too often overlooked.
Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
Your work helps older adults and their families feel seen, supported, and cared for.