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7shifts: Team Management for Restaurants

Customer Support Representative

7shifts: Team Management for Restaurants

Customer Support Representative ensuring satisfaction and retention of 7shifts customers via chat, email, and phone. Empowering customers to use the platform effectively and growing their businesses.

Posted 7/22/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$50,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and problem-solving skills, with a focus on educating customers and enhancing their experience with web and mobile applications.

Highest-signal resume keywords
Technical Customer Support ExperienceStrong Written Communication SkillsStrong Verbal Communication SkillsExperience With Web And Mobile AppsResilience And Resourcefulness

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
CuriosityAbility To Learn QuicklyEmpathy

About the role

Key responsibilities & impact
  • Act as the first point of contact with 7shifts customers via chat, email, and phone channels
  • Educate customers on basic product training
  • Identify new ways customers can benefit from the product
  • Proactively track requests and commonly occurring issues
  • Collaborate closely with the Support team

Requirements

What you’ll need
  • Previous experience in a technical customer support role (or similar) for at least 1-2 years
  • Strong written and verbal communication skills
  • Experience working or interacting with various web and mobile apps
  • Resilience and resourcefulness
  • The ability to learn quickly
  • Curious to learn new things and take on new challenges
  • The ability to put yourself in the customers’ shoes

Benefits

Comp & perks
  • Health and dental benefits
  • Lifestyle spending accounts
  • Parental leave program built with flexibility in mind
  • Flexible vacation policy
  • Latest Apple tech
  • Home office setup
  • Support for professional growth through coaching, feedback, and development planning