Customer Service, Sports Streaming

Sutherland

Sports Specialist providing customer service and support for a sports streaming platform. Engaging with fans and enhancing their streaming experience through effective communication and problem-solving.

Posted 7/18/2026full-timeRemote • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills while acting as a brand ambassador, effectively utilizing technology to resolve inquiries and enhance fan experiences. Possesses strong knowledge of sports and the ability to navigate digital platforms efficiently.

Highest-signal resume keywords

Customer Service ExperienceExcellent English Communication SkillsCritical Thinking and Problem-Solving SkillsDigital Navigation ProficiencyMicrosoft Programs Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 30+ Words Per MinuteDigital Platform SupportWebsite NavigationProblem-SolvingTime Management

Soft Skills

MultitaskingPrioritizationEffective Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Sports KnowledgeFan EngagementBrand Ambassador

About the role

Key responsibilities & impact

Provide exceptional customer service and act as a brand ambassador for our customer
Support all aspects related to the customer's digital sports platforms
Create best-in-class experiences for all fans that contact us
Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.)
Effectively use all available technology tools and resources to resolve fan inquiries
Develop/maintain a general knowledge of client’s products and services

Requirements

What you’ll need

High school diploma or GED
Ability to type 30+ words per minute
1+ year of customer service experience
Excellent English communication skills, both verbal and written
Strong critical thinking and problem-solving skills
Efficient in website/digital navigation and interaction
Strong knowledge of and passion for sports
Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
Proficient in Microsoft programs

Benefits

Comp & perks

Competitive hourly rates
Paid training
PTO - be sure to ask about our Global Flexible Vacation Policy!
Additional pay incentives
Monthly rewards & recognition programs
Medical, dental and vision benefits
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland