Sutherland

Financial Planning and Analysis

• Develop, maintain, and optimize reports using HTML and OfficeConnect reporting tools;
• Design and manage Adaptive Dashboards;
• Serve as subject matter expert for Adaptive Planning.
• Prepare and deliver accurate, timely, and insightful financial reports;
• Create dynamic visualizations and dashboards;
• Support forecasting and budgeting processes.
• Partner with business functions to provide financial analysis, scenario modeling, and decision support;
• Analyze variances and recommend corrective actions.
• Apply strong accounting knowledge to ensure accurate financial statements and adherence to GAAP;
• Collaborate with accounting teams to reconcile data and validate reporting integrity.

Senior Financial Analyst – Adaptive Planning Expert

Application Engineer

• Administer and maintain Oracle WebLogic Server (11g and 12c), including server configurations, deployments, and health monitoring.
• Create, configure, and manage JMS queues and topics; resolve issues related to stuck messages or delivery failures.
• Troubleshoot application and infrastructure issues related to WebLogic and JMS components.
• Support application deployments through Kubernetes (EKS) clusters, ensuring smooth rollout and rollback procedures.
• Work with Jenkins for building and deploying applications using Docker images.
• Maintain and optimize CI/CD pipelines; support feature flag deployments using Unleash.
• Perform application performance monitoring using Dynatrace; take proactive action on performance alerts.
• Analyze logs and system behavior using the ELK Stack (Elasticsearch, Logstash, Kibana).
• Provide operational support within an AWS cloud environment, including deployment and basic troubleshooting of cloud-native applications.
• Use Linux and Solaris for application-level troubleshooting and basic OS operations.
• Handle JIRA tickets for incidents, tasks, and change requests in line with SLA expectations.
• Participate in 24/7 monitoring and support for critical applications and systems, including on-call rotations.

Application Support Engineer

Manager

• Manage daily operations of 18+ Level 1 voice agents
• Conduct regular coaching, performance reviews, and corrective actions
• Monitor and act on KPIs including AHT, QA, CSAT/NPS, Attendance, and Adherence
• Handle live customer escalations and ensure effective de-escalation
• Support agents with basic telco and device troubleshooting guidance
• Ensure compliance with quality, security, and client requirements
• Communicate operational risks and performance trends to leadership

Associate Manager – Team Manager

Technical Project Manager

• Oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services
• The necessary organization, facilitation and leadership attributes to successfully satisfy customer and Sutherland-generated requirements
• Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements
• Risk & Issue Management: Identify, assess, and mitigate project risks, resolving obstacles as they arise
• Ensure there are zero client escalations
• Create, develop and assemble presentations as needed
• Maintain and publish Professional Services Support Responsibilities: Support and manage projects on behalf of IT
• Partner closely with project team members to drive quality results and deliverables
• Ensure all required deliverables are of high quality and completed to support hand off to Operations and stored appropriately on SharePoint

Data Engineer

• Design and implement real-time data ingestion pipelines using Pub/Sub and Kafka Streams for healthcare data formats (HL7, FHIR)
• Build a robust Bronze layer as the single source of truth, storing raw, untransformed data in Cloud Storage
• Develop streaming ingestion patterns using Dataflow for real-time data capture with minimal transformation
• Implement batch loading processes using Dataproc for large-volume data from diverse sources (logs, databases, APIs)
• Apply schema inference and basic data type adjustments while preserving raw data lineage
• Design partitioning strategies in Cloud Storage for efficient historical data archival and retrieval
• Establish data landing zone controls including audit logging, versioning, and immutability patterns
• Create automated workflows using Cloud Composer for orchestrating ingestion pipelines
• Implement data catalog and metadata management for raw data assets

GCP Data Engineer

Analytics Engineer

• Develop comprehensive LookML models that abstract Gold layer complexity into business-friendly metrics
• Create reusable, governed KPI definitions with consistent business logic and calculations
• Implement data quality rules and validation checks for business-critical metrics
• Design aggregate awareness and performance optimization patterns in LookML
• Document metric definitions, calculation logic, and data lineage for business stakeholders
• Establish a metrics catalog with clear ownership and SLA definitions
• Build interactive dashboards and explores in Looker consuming Gold layer BigQuery datasets
• Design RESTful APIs using Cloud Functions or API Gateway for programmatic data access
• Implement embedded analytics solutions and white-label BI capabilities where needed
• Create self-service analytics capabilities for business users with appropriate guardrails
• Develop row-level security and dynamic data masking within Looker based on user roles
• Partner with ML teams to expose Gold layer features through Vertex AI for advanced analytics.
• Monitor data freshness, completeness, and accuracy of Gold layer datasets
• Create alerting mechanisms for KPI anomalies and data quality issues
• Establish feedback loops between consumption layer insights and upstream data quality improvements
• Document business glossary, data dictionary, and metric definitions.

Medical Billing and Coding

• Analyze and interpret complex records in order to identify and accurately bill for services with the appropriate ICD-10 and CPT/HCPCS codes.
• Assign/sequencing billing codes in compliance with third party payor requirements.
• Obtain clarification when presented with conflicting or non-specific documentation, when necessary.
• Review coding-related denials from payors and make recommendations to resolve claims based on payer guidelines.

Multi-Specialty Medical Coder

• Analyze patient medical records and assign appropriate ICD-10-CM, CPT, and HCPCS codes for outpatient services across multiple specialties
• Ensure coding accuracy and compliance with federal, state, and insurance regulations
• Utilize Electronic Health Record (EHR) systems and coding software to efficiently process patient encounters
• Stay up-to-date with coding guidelines, healthcare compliance regulations, and industry best practices
• Participate in regular audits and quality assurance reviews to maintain high coding standards
• Assist in resolving coding-related queries and denials
• Support the revenue cycle management process by providing accurate and timely coding

Outpatient Facility, Clinic Medical Coder – Part-Time

Business Analyst

• Analyze existing business processes, identify inefficiencies, and design process maps using Microsoft Visio or similar tools to support operational excellence initiatives.
• Collaborate with operations and leadership teams to drive continuous improvement and process reengineering efforts.
• Conduct stakeholder interviews and workshops to gather requirements, validate process flows, and present findings through professional presentations.
• Participate in a process creation test as part of the hiring process.

Process & Business Analyst – Operational Excellence

Project Manager

• Oversee multiple project activities associated with the onboarding of major clients
• Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements
• Identify, assess, and mitigate project risks and resolve obstacles
• Support and manage projects on behalf of IT

Accounts Receivable

• Review and analyze open accounts using daily ageing reports
• Manage assigned customer accounts through outbound and inbound collection calls and email communication
• Collect customer payments in line with agreed payment terms and follow up on payment commitments
• Monitor payment activities to ensure timely collection of receivables
• Escalate non-payment or lack of response in a timely and compliant manner
• Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues
• Coordinate and follow up with Sales and Operations teams regarding customer accounts
• Maintain daily and weekly trackers and perform self-quality checks
• Ensure adherence to internal controls, compliance requirements, and company policies
• Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow
• Follow and update Standard Operating Procedures (SOPs)

Associate Accounts Receivable

Business Development Rep

• Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
• Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.
• Position Sutherland’s digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges.
• Leverage customer, operational, and market data to present clear, business-impacting value propositions.
• Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
• Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
• Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
• Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.

Business Development Executive

Infrastructure Engineer

• Establish enterprise-wide infrastructure architecture standards for compute, storage, network, identity, and cloud.
• Develop 3–5 year infrastructure modernization roadmaps, including cloud adoption and hybrid strategies.
• Design and govern cloud and hybrid architectures across AWS, Azure, GCP, and OCI, including landing zones, guardrails, and governance models.
• Review and approve infrastructure designs for major initiatives and programs.
• Optimize infrastructure for cost, performance, availability, and scalability.
• Embed security-by-design principles aligned with Zero Trust and regulatory requirements.
• Define and oversee high availability and disaster recovery architectures, including RTO/RPO targets and resilience testing.
• Lead governance through reference architectures, standards, lifecycle management, and Architecture Review Boards.
• Reduce technical debt and technology sprawl through rationalization and standardization.

Director – Enterprise Infrastructure Architect

QA Automation Engineer

• Design, develop, test and document secure automation scripts for the purpose of managing various software applications in the Sutherland Network.
• Partner with application developers to optimize deployment strategies and systems design based on CI/CD standards
• Research new technology and ensure Sutherland remains current with best practices and security guidelines
• Mentor and train team members on the adoption of automation as a standard delivery method.
• Help develop skillsets across other SMEs to broaden team capabilities and ensure we achieve the goal of full automation.
• Develop a working knowledge of Sutherland applications to assist with troubleshooting and systems optimization, with feedback loops to other developers.

Senior Platform Automation Engineer

• Lead the design, configuration, testing, and deployment of SAP SD modules
• Analyze current sales and distribution processes to identify inefficiencies and opportunities for improvement
• Provide expert-level guidance and hands-on experience with S/4HANA Public Cloud
• Work closely with project managers to plan, execute, and monitor SAP SD-related projects
• Liaise with key stakeholders to ensure the SAP SD solution meets business needs
• Collaborate with other SAP module consultants to ensure seamless integration across modules
• Create and maintain comprehensive documentation