Sutherland

Accounts Receivable

• Review and analyze open accounts using daily ageing reports
• Manage assigned customer accounts through outbound and inbound collection calls and email communication
• Collect customer payments in line with agreed payment terms and follow up on payment commitments
• Monitor payment activities to ensure timely collection of receivables
• Escalate non-payment or lack of response in a timely and compliant manner
• Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues
• Coordinate and follow up with Sales and Operations teams regarding customer accounts
• Maintain daily and weekly trackers and perform self-quality checks
• Ensure adherence to internal controls, compliance requirements, and company policies
• Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow
• Follow and update Standard Operating Procedures (SOPs)

Associate Accounts Receivable

Business Development Rep

• Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
• Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.
• Position Sutherland’s digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges.
• Leverage customer, operational, and market data to present clear, business-impacting value propositions.
• Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
• Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
• Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
• Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.

Business Development Executive

Infrastructure Engineer

• Establish enterprise-wide infrastructure architecture standards for compute, storage, network, identity, and cloud.
• Develop 3–5 year infrastructure modernization roadmaps, including cloud adoption and hybrid strategies.
• Design and govern cloud and hybrid architectures across AWS, Azure, GCP, and OCI, including landing zones, guardrails, and governance models.
• Review and approve infrastructure designs for major initiatives and programs.
• Optimize infrastructure for cost, performance, availability, and scalability.
• Embed security-by-design principles aligned with Zero Trust and regulatory requirements.
• Define and oversee high availability and disaster recovery architectures, including RTO/RPO targets and resilience testing.
• Lead governance through reference architectures, standards, lifecycle management, and Architecture Review Boards.
• Reduce technical debt and technology sprawl through rationalization and standardization.

Director – Enterprise Infrastructure Architect

QA Automation Engineer

• Design, develop, test and document secure automation scripts for the purpose of managing various software applications in the Sutherland Network.
• Partner with application developers to optimize deployment strategies and systems design based on CI/CD standards
• Research new technology and ensure Sutherland remains current with best practices and security guidelines
• Mentor and train team members on the adoption of automation as a standard delivery method.
• Help develop skillsets across other SMEs to broaden team capabilities and ensure we achieve the goal of full automation.
• Develop a working knowledge of Sutherland applications to assist with troubleshooting and systems optimization, with feedback loops to other developers.

Senior Platform Automation Engineer

• Lead the design, configuration, testing, and deployment of SAP SD modules
• Analyze current sales and distribution processes to identify inefficiencies and opportunities for improvement
• Provide expert-level guidance and hands-on experience with S/4HANA Public Cloud
• Work closely with project managers to plan, execute, and monitor SAP SD-related projects
• Liaise with key stakeholders to ensure the SAP SD solution meets business needs
• Collaborate with other SAP module consultants to ensure seamless integration across modules
• Create and maintain comprehensive documentation

SAP SD SME

Human Resources

• Support HR administrative and payroll processes for employees
• Perform data entry and maintenance in HR and payroll systems, including bank details, salary increases, and bonuses
• Manage mass uploads, download and analyze reports, and ensure data consistency and accuracy
• Compare data and validate information across various systems and reports
• Communicate directly with clients and third-party vendors via email to ensure smooth coordination
• Handle confidential employee information with integrity and precision
• Ensure compliance with company policies and legal regulations in all administrative procedures

HR Administration Specialist, Turkish, English – Maternity Cover

Customer Support

• Provide customer service support to healthcare providers via phone and email
• Deliver accurate reporting in compliance with industry standards
• Act as point of contact for event vendor management, including activating and onboarding new vendors
• Accurately issue payments to vendors and other payees
• Generate pre- and post-event reports
• Train and assist providers and staff on event management processes and event-related responsibilities

Bilingual Customer Service Support — Healthcare

Business Analyst

• Collaborate with stakeholders to gather and analyze business requirements for data-driven projects
• Translate complex business needs into technical specifications for the data engineering team
• Perform ad-hoc analysis and create data visualizations to support business decisions
• Assist in the optimization of data systems and processes for improved efficiency
• Participate in Agile development processes and sprint planning
• Document technical and business processes related to data systems
• Stay current with emerging trends in data engineering and business intelligence

Operations

• Lead and mentor a team of consultants, managing performance, providing guidance, and fostering a positive team culture, collaborative environment.
• Monitor and optimize KPIs, including productivity, quality, and attrition, while conducting regular evaluations and providing constructive feedback.
• Represent the team in client meetings, deliver impactful presentations, and maintain strong relationships with internal and external stakeholders.
• Manage multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Collaborate with senior management to develop and implement operational strategies, manage projects, and drive continuous improvement initiatives.
• Analyze performance data, identify trends, and implement corrective actions to enhance efficiency and productivity.
• Participate in recruitment and onboarding processes to maintain a high-performing team, while staying updated on industry best practices.

Team Manager – Backoffice Operations

• Provide exceptional customer service and act as a brand ambassador for the customer
• Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service
• Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
• Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while doing it
• Effectively use all available technology tools and resources to resolve fan inquiries
• Develop/maintain a general knowledge of client’s products and services

Sports Customer Service Specialist

Financial Planning and Analysis

• Triage and resolve production support tickets effectively, accurately, efficiently and be adept in problem/defect resolution
• Be able to configure, support, and provide subject matter expertise by working closely with Systems Team, Business Teams, End Users and 3rd party vendors
• Must be thorough in all setups on one or many Financial modules
• Provide hands-on functional & configuration support for implemented ERP modules
• Follow up with product vendors on SRs, Patching, Bugs and product updates through issue closure
• Provide functional inputs and guide the development team in developing custom solutions and data migrations

Oracle Fusion Finance Functional

Cloud Engineer

• Lead the architecture and implementation of complex cloud solutions.
• Drive automation, optimization, and best practices across cloud environments.
• Mentor junior engineers and provide technical leadership.
• Collaborate with cross-functional teams to deliver scalable, secure cloud services.
• Evaluate new cloud technologies and guide cloud strategy improvements.

Senior Cloud Engineer

Software Engineer

• Prior working experience in the Life and Annuity Insurance Domain of North America region
• Prior working experience of VUL, VA, FA and Index Annuities
• Hands-on experience with L&A PAS systems
• Development experience in Micro Focus COBOL, CICS
• Shell Script writing in Unix and Linux Platform
• SQL Query building in RDBMS databases
• Batch Scheduler Setup

Lead Developer, Mainframe

• Trabajar con distintas plataformas para procesos de afiliaciones a seguridad social
• Precision en el uso de sistemas e informacion a procesos
•Auxiliar a los especialistas del equipo con transacciones frecuentes como altas o terminaciones
• Asegurarse de que las afiliaciones se realicen en una forma efectiva y a tiempo
• Auditar procesos para deteccion de errores