Sutherland

Director

• Process trial balance loads from source general ledger system and into the FCCS consolidations system.
• Translate the consolidating financial statements from local currency and into USD leveraging the system capabilities.
• Ensure that all manual and system's Eliminations have been processed and all IC and "Offset" accounts are at zero.
• Process and Prepare LE and Consolidated CTA Proofs to validate whether or not the FS's translated correctly.
• Provide support for local Statutory Filings Quarters Only:
• Reload Day 0 FX rates overwriting the Day -3 FX rates so that the consolidated BS can be re-translated.
• Process Intangible Asset roll-forwards for CM, QTR, and YTD and validate that they are correct.
• Process Goodwill roll-forwards for CM, QTR, and YTD and validate that they are correct.
• Ad Hoc Reporting configuration in FCCS.
• Reporting suite maintenance as required.

Senior Director of Service Delivery – FCCS Consolidation

• Process trial balance loads from source general ledger system and into the FCCS consolidations system.
• Translate the consolidating financial statements from local currency and into USD leveraging the system capabilities.
• Ensures that all manual and system's Eliminations have been processed and all IC and "Offset" accounts are at zero.
• Process and Prepare LE and Consolidated CTA Proofs to validate whether or not the FS's translated correctly.
• Provide support for local Statutory Filings Quarters Only: 5. Reload Day 0 FX rates overwriting the Day -3 FX rates so that the consolidated BS can be re-translated.
• Process Intangible Asset roll-forwards for CM, QTR, and YTD and validate that they are correct.
• Process Goodwill roll-forwards for CM, QTR, and YTD and validate that they are correct.
• Ad Hoc Reporting configuration in FCCS.
• Reporting suite maintenance as required.

Director of Service Delivery Management – Consolidation, Oracle FCCS Knowledge

Software Engineer

• Translate business-owned Excel reports into scalable Power BI dashboards , preserving logic while improving usability and performance
• Analyze and understand existing reporting logic, calculations, and data structures within Excel files and replicate them using DAX and data models
• Work closely with stakeholders to clarify metrics, definitions, and reporting expectations before implementation
• Develop and maintain Power BI datasets and reports that integrate data from multiple sources (SQL Server, Excel, etc.)
• Design efficient data models with proper relationships, measures, and performance optimization techniques
• Write and optimize SQL queries for data extraction, validation, and troubleshooting across data warehouse tables
• Demonstrate a strong understanding of data warehouse structures (fact/dimension tables) to ensure accurate reporting
• Build, modify, and maintain SSIS packages for ETL processes, including data cleansing, transformation, and loading
• Handle production support tasks such as debugging ETL failures, fixing data issues, and ensuring data consistency
• Configure and manage SQL Server Agent jobs for scheduling ETL pipelines and monitoring job execution
• Proactively identify and resolve failures or delays in scheduled jobs
• Set up and manage Power BI Service components , including: Scheduled refresh configurations, On-premises data gateways setup and troubleshooting, Managing data source connections and credentials, Workspace and dataset administration
• Ensure reports and datasets refresh reliably by diagnosing and resolving gateway, credential, and connectivity issues
• Automate recurring data processing tasks (e.g., Excel data cleaning and consolidation using Python or other tools)
• Perform data validation and reconciliation between source systems, ETL outputs, and final reports
• Continuously optimize report performance, refresh times, and data pipeline efficiency

PowerBI, SSIS Developer

Medical Billing and Coding

• Analyze patient medical records and assign appropriate ICD-10-CM, CPT, and HCPCS codes for outpatient services across multiple specialties
• Ensure coding accuracy and compliance with federal, state, and insurance regulations
• Utilize Electronic Health Record (EHR) systems and coding software to efficiently process patient encounters
• Stay up-to-date with coding guidelines, healthcare compliance regulations, and industry best practices
• Participate in regular audits and quality assurance reviews to maintain high coding standards
• Assist in resolving coding-related queries and denials
• Support the revenue cycle management process by providing accurate and timely coding

Outpatient Facility-Clinic Medical Coder, Multi-Specialty, Part-Time

Customer Support

• Provide exceptional customer service and act as a brand ambassador for our customer
• Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service
• Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
• Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
• Effectively use all available technology tools and resources to resolve fan inquiries
• Develop/maintain a general knowledge of client’s products and services

Spanish/English Sports Customer Service Representative

Call Center Representative

• Architect end-to-end Cisco contact center platforms: IVR, routing, agent desktop, recording, reporting, and digital integrations
• Design high-availability, multi-site, and disaster recovery architectures for enterprise and regulated environments
• Translate contact center business requirements into technical designs with no abstraction loss
• Define platform roadmaps aligned to cost optimization, CX improvement, and regulatory compliance goals
• Architect and govern digital-to-voice convergence within agent desktop and routing layers
• Design SIP and media architectures involving Cisco CUBE, third-party SBCs, and multi-provider carrier interconnects
• Evaluate, challenge, and govern vendor and partner architectural submissions
• Produce architecture standards, reference designs, and decision records
• Lead modernization initiatives including hybrid platform evolution
• Mentor engineers and junior architects; represent architecture authority in RFIs, RFPs, and vendor evaluations

Senior Architect – Cisco Contact Center, UCCE Platform Expert

Insurance

• Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
• Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
• Influence on the lives of others: Develop, train, and manage team members.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Keep leaders informed: Relay important information in the form of timely and accurate reports.

Team Manager – Insurance Sales

• Provide deep technical expertise in backend development and code reviews
• Design, develop, test, and deploy backend software solutions using Node.js and Java
• Architect and optimize relational database schemas
• Develop and maintain components for real-time communication
• Explore and implement solutions for media processing and integration
• Contribute to the development of contact center-specific features and integrations
• Identify and address performance bottlenecks to ensure scalability
• Diagnose and resolve production issues in a timely manner
• Collaborate with product managers, architects, QA engineers, and other stakeholders

Contact Center Software Developer

Recruitment

• Collect the pre-employment requirements of the New Hires and make sure that it is being tracked in real time.
• Audit recruitment activities to maintain compliance with internal procedures.
• Upload the pre-employment documents to their respective folders.

Lead - Talent Acquisition Shared Services

Financial Planning and Analysis

• Develop, maintain, and optimize reports using HTML and OfficeConnect reporting tools
• Design and manage Adaptive Dashboards
• Prepare and deliver accurate, timely, and insightful financial reports
• Create dynamic visualizations and dashboards
• Partner with business functions to provide financial analysis, scenario modeling, and decision support
• Apply strong accounting knowledge to ensure accurate financial statements and adherence to GAAP

FP&A – Adaptive Planning Expert

Frontend Engineer

• Lead the creation of unified, event-driven agent workspaces
• Architect and build high-performance agent desktops
• Implement cross-application communication using Coral’s EDA
• Embed diverse web applications into a single container
• Design and deploy custom UI widgets for data entry
• Use Coral Composer to refine agent journeys

Senior UI Developer – Coral Active Experience Required

Backend Engineer

• Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed.
• Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards.
• Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance.
• Develop and maintain components for real-time communication, including WebRTC, SIP signaling and RTP streaming.
• Explore and implement solutions for audio/video media processing and integration within the contact center environment.
• Contribute to the development of contact center-specific features and integrations, understanding the nuances of the domain.
• Identify and address performance bottlenecks, ensuring the platform can scale to meet growing demands.
• Diagnose and resolve complex production issues, providing timely and effective solutions.
• Work closely with product managers, architects, QA engineers, and other stakeholders to deliver high-quality software.

Principal Voice, Backend Software Developer

• Develop, maintain, and optimize reports using HTML and OfficeConnect reporting tools;
• Design and manage Adaptive Dashboards;
• Serve as subject matter expert for Adaptive Planning.
• Prepare and deliver accurate, timely, and insightful financial reports;
• Create dynamic visualizations and dashboards;
• Support forecasting and budgeting processes.
• Partner with business functions to provide financial analysis, scenario modeling, and decision support;
• Analyze variances and recommend corrective actions.
• Apply strong accounting knowledge to ensure accurate financial statements and adherence to GAAP;
• Collaborate with accounting teams to reconcile data and validate reporting integrity.

Senior Financial Analyst – Adaptive Planning Expert

Application Engineer

• Administer and maintain Oracle WebLogic Server (11g and 12c), including server configurations, deployments, and health monitoring.
• Create, configure, and manage JMS queues and topics; resolve issues related to stuck messages or delivery failures.
• Troubleshoot application and infrastructure issues related to WebLogic and JMS components.
• Support application deployments through Kubernetes (EKS) clusters, ensuring smooth rollout and rollback procedures.
• Work with Jenkins for building and deploying applications using Docker images.
• Maintain and optimize CI/CD pipelines; support feature flag deployments using Unleash.
• Perform application performance monitoring using Dynatrace; take proactive action on performance alerts.
• Analyze logs and system behavior using the ELK Stack (Elasticsearch, Logstash, Kibana).
• Provide operational support within an AWS cloud environment, including deployment and basic troubleshooting of cloud-native applications.
• Use Linux and Solaris for application-level troubleshooting and basic OS operations.
• Handle JIRA tickets for incidents, tasks, and change requests in line with SLA expectations.
• Participate in 24/7 monitoring and support for critical applications and systems, including on-call rotations.