Bilingual HR Support Representative, German, English

Sutherland

Bilingual HR Support Representative handling inquiries for a global BPO company. Collaborating within the HR shared services team to support employees.

Posted 6/24/2026full-timeRemote • 🇽🇰 KosovoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive and log HR inquiries via phone and email.
Resolve queries through efficient ticketing systems.
Address employee inquiries on policies and benefits.
Maintain high-quality service levels and adhere to processes.
Handle sensitive information with integrity and confidentiality.
Take ownership of query resolution and individual metrics.

Requirements

What you’ll need

Excellent proficiency of German (min B2H) and good proficiency of English (B2).
Business-level communication skills, written and verbal.
Strong attention to detail and interpersonal skills.
Computer literate and numerate.
Ability to manage confidential data with strict adherence to privacy standards.
Previous experience in administration, HR or customer service is an advantage.

Benefits

Comp & perks

permanent contract, additional health and life insurance.
21 days annual paid leave.
various self-learning and instructor led training courses.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ticketing systemsHR policiesbenefits administration

Soft Skills

business communicationattention to detailinterpersonal skillsconfidentialityownershipservice orientation