Customer Care Representative

Sutherland

Customer Care Representative delivering exceptional service via inbound calls and chat. Working with technologies and having a supportive team environment.

Posted 7/14/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills to effectively resolve customer inquiries and service requests. Proficient in multitasking and detail-oriented while utilizing technology to deliver exceptional customer service.

Highest-signal resume keywords

Customer ServiceStrong Communication SkillsActive Listening SkillsAttention To DetailMS Office Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Call HandlingService Request ManagementBilling Question ResolutionEnergy Conservation AdviceKeyboard Skills

Soft Skills

MultitaskingProblem Solving

Tools & Technologies

PC ProficiencyInternet Connectivity

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree

Industry Keywords

Inbound CallsChat SupportCustomer Solutions

About the role

Key responsibilities & impact

Deliver exceptional service and solutions to customers through inbound calls and chat.
Work with leading technologies and systems.

Requirements

What you’ll need

Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
Strong attention to detail and the ability to effectively multitask
High school diploma or GED; an Associate's degree is a plus.
Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
A quiet and distraction-free, secure place to work.

Benefits

Comp & perks

Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Monthly rewards & recognition programs
Employee Discounts
Health and Wellness programs including a personal trainer dedicated to Sutherland