Music Streaming Platform Customer Specialist, Dutch, English

Sutherland

Customer Specialist providing email and chat support for Spotify, a leading music streaming platform. Joining a positive and collaborative team from anywhere in Bulgaria.

Posted 6/27/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide email and chat support (no phone calls!) to users
Answer common "how-to" and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity

Requirements

What you’ll need

Excellent Dutch (C1) and English (C1)
Valid EU work permit
Prior customer service experience is a plus
Strong written communication and problem-solving skills
A team player with a positive, can-do attitude
Comfortable explaining complex topics in a clear, simple manner

Benefits

Comp & perks

Permanent contract with long-term job security
Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communicationproblem-solvingteam playerpositive attitudepatienceclarityability to explain complex topics

Certifications

valid EU work permit