Bilingual Customer Service Support – Healthcare

Sutherland

Customer Service Support providing assistance to healthcare providers via phone and email. Reporting, vendor management, and training responsibilities while working remotely.

Posted 6/19/2026full-timeRemote • 🇫🇷 FranceMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Provide customer service support to the providers via phone and email
Provide accurate reporting data in compliance with industry standard
Be point of contact for the event vendor management process includes activating and adding new vendors
Accurate issuance of payments to vendors and others
Generating pre and post event reporting
Must be comfortable assisting providers and staff by training them on event management details and event related responsibilities

Requirements

What you’ll need

Fluency in French AND English
Exceptional customer service skills
Proven written/communication skills with high attention to detail
Good knowledge of MS Office
Self-Driven, strong multitasking abilities
Ability to work individually and with a team
Prior experience in healthcare setting (preferred)
Prior project/event planning experience (plus)
SME/Floor support experience (plus)

Benefits

Comp & perks

$18.25/hour, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
Medical, dental and vision benefits
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
We will provide all equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

event managementreportingvendor managementpayment processingproject planning

Soft Skills

customer servicecommunicationattention to detailmultitaskingteamworkself-driven