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Bilingual Customer Service Support – Healthcare
SutherlandCustomer Service Support providing assistance to healthcare providers via phone and email. Reporting, vendor management, and training responsibilities while working remotely.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
event managementreportingvendor managementpayment processingproject planning
Soft Skills
customer servicecommunicationattention to detailmultitaskingteamworkself-driven
Tools & Technologies
MS Office
Industry Keywords
healthcareevent planningSME support
About the role
Key responsibilities & impact- Provide customer service support to the providers via phone and email
- Provide accurate reporting data in compliance with industry standard
- Be point of contact for the event vendor management process includes activating and adding new vendors
- Accurate issuance of payments to vendors and others
- Generating pre and post event reporting
- Must be comfortable assisting providers and staff by training them on event management details and event related responsibilities
Requirements
What you’ll need- Fluency in French AND English
- Exceptional customer service skills
- Proven written/communication skills with high attention to detail
- Good knowledge of MS Office
- Self-Driven, strong multitasking abilities
- Ability to work individually and with a team
- Prior experience in healthcare setting (preferred)
- Prior project/event planning experience (plus)
- SME/Floor support experience (plus)
Benefits
Comp & perks- $18.25/hour, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
- Medical, dental and vision benefits
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- We will provide all equipment