Senior Manager, Healthcare Payer Operations

Sutherland

Senior Manager overseeing healthcare payer operations at Sutherland, leading multiple operational teams for member enrollment and billing. Driving operational excellence, client satisfaction, and productivity within healthcare operations.

Posted 7/25/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive leadership in healthcare operations, focusing on member enrollment, billing, and payer operations. Proven track record in managing large teams, driving operational improvements, and achieving client SLAs and quality metrics.

Highest-signal resume keywords

Leadership ExperienceHealthcare Operations ManagementPayer Operations SupportOperational Performance MonitoringProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Member EnrollmentBilling OperationsProvider Data ManagementCredentialingClaims ManagementCapacity ForecastingWorkforce PlanningKey Performance IndicatorsOperational ReportingCorrective Action Plans

Soft Skills

CoachingTeam DevelopmentAccountabilityContinuous ImprovementClient Satisfaction Management

Certifications & Qualifications

Bachelor's Degree in Healthcare AdministrationBachelor's Degree in Business Administration

Industry Keywords

Healthcare Provider LifecycleOperational ImprovementsAutomationStandardizationEscalation Management

About the role

Key responsibilities & impact

Lead managers and supervisors responsible for member enrollment & billing operations
Drive achievement of client SLAs, quality metrics, productivity and financial targets
Partner with clients and internal stakeholders to identify operational improvements
Coach and develop leaders while fostering a culture of accountability and continuous improvement
Monitor operational performance through reporting and key performance indicators
Manage staffing, workforce planning, and capacity forecasting
Identify opportunities for automation, standardization, and process optimization
Manage escalations and implement corrective action plans to improve client satisfaction

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Business Administration, or a related field
7+ years of leadership experience in healthcare operations
3+ years leading managers or senior-level leaders
Experience supporting payer operations
Strong understanding of the healthcare provider lifecycle and payer operations
Experience in provider data management, credentialing, member enrollment, claims or related healthcare operations
Proven ability to manage large operational teams

Benefits

Comp & perks

All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation During employment.
Employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.