Technical Customer Advisor – Payments & POS, German & English

Sutherland

Technical Customer Advisor focused on Payments & POS solutions for Sutherland. Providing professional support to merchants remotely while ensuring high customer satisfaction.

Posted 7/24/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within payments or POS environments, with strong technical support skills for card payment terminals and ATMs. Proficient in handling inquiries and troubleshooting while maintaining a customer-oriented approach.

Highest-signal resume keywords

German Language Proficiency (C1)Customer Service Experience in Payments or POSTechnical Support for Card Payment TerminalsBasic Microsoft Excel KnowledgeFamiliarity with Ticketing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingError Code AnalysisConnectivity Issue ResolutionInstallation AssistanceTerminal ReplacementActivation Support

Soft Skills

Customer-Oriented MindsetSolution-Oriented ApproachResilienceStructured Working Style

Tools & Technologies

Ticketing SystemsBack-Office Tasks

Industry Keywords

PaymentsPOS EnvironmentsCard Payment TerminalsATMs

About the role

Key responsibilities & impact

Handle calls, emails and tickets in accordance with agreed SLAs
Provide phone and written support for card payment terminals and ATMs
Assist with installations, terminal replacements and activations
Analyze and resolve technical and commercial inquiries (e.g., troubleshooting, error codes, connectivity issues)
Escalate complex cases and document thoroughly in the ticketing system
Support portal access and perform selected back-office tasks

Requirements

What you’ll need

Excellent German skills (C1) and English proficiency at B1 level
Interest in technical topics and a structured working style
Customer- and solution-oriented mindset and resilience
Confident handling of telephone, email and ticketing systems is an advantage
Experience in customer service, ideally in payments or POS environments
Basic knowledge of Microsoft Excel and ticketing systems

Benefits

Comp & perks

Competitive salary with a performance-based bonus system
Permanent employment contract
21 days of paid annual leave
Additional health and life insurance
Monthly meal vouchers
Paid training and diverse development opportunities
Home office equipment fully provided by Sutherland