Customer Experience Technical Leader

Cisco

Lead Architect for customer experience technical innovations at Cisco. Leading complex projects, optimizing outcomes with AI, and collaborating with cross-functional teams.

Posted 7/21/2026full-timeMontreal • 🇨🇦 CanadaSenior💰 $119,000 - $150,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex projects, applying automation and AI for efficiency, and mentoring teams in technical skills. Proficient in data center technologies, enterprise networking, and security protocols, with a strong focus on customer advocacy and industry representation.

Highest-signal resume keywords

Expert-Level Certification (CCIE)Bilingual Fluency Canadian French + EnglishData Center Proficiency (Nexus, MDS, SAN, Fibre Channel, VMware)Enterprise Networking Expertise (Routing, Switching, Wireless, Security Protocols)Advanced Skills in Automation (Programmability, Orchestration, DevOps)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project LeadershipTechnical Standards DefinitionTest Environment DesignCritical Technical Escalation ResolutionCustomer Feedback Advocacy

Soft Skills

MentoringTeam Building

Tools & Technologies

Cisco DNA CenterObservability FrameworksCloud NetworkingHybrid Networking

Certifications & Qualifications

Expert-Level Certification (CCIE)

Industry Keywords

AutomationAI OptimizationSecurity ProtocolsZero Trust Network Access (ZTNA)

Tech Stack

Tools & technologies

CloudFirewallsSwitchingVMware

About the role

Key responsibilities & impact

Lead complex projects and define technical standards
Apply automation and AI to optimize project outcomes and improve efficiency
Design test environments and resolve critical technical escalations
Build technical skills across the team and mentor others
Advocate for product enhancements based on customer feedback
Represent Cisco at industry events to share expertise

Requirements

What you’ll need

Bachelor’s degree with 8+ years of experience, or Master’s degree with 6+ years of experience, or equivalent work experience
Expert-level certification (e.g., CCIE) is required
Bilingual Fluency Canadian French + English
Data Center: Proficiency in Nexus, MDS, SAN, Fibre Channel, and VMware hypervisors
Enterprise Networking: Expertise in routing, switching, wireless, and security protocols
Automation: Advanced skills in programmability, orchestration, and DevOps frameworks
Security: Knowledge of firewalls, identity access control, and zero trust network access (ZTNA)
Integration: Experience with cloud and hybrid networking, Cisco DNA Center, and observability frameworks

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday
Paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year
Sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Optional 10 paid days per full calendar year to volunteer
Annual bonuses for non-sales roles