Cisco

Consultant

• Conduct complex risk assessments of insured properties and operations
• Identify potential risk exposures and formulate strategic recommendations to mitigate risks
• Analyze loss data to identify trends and implement tailored loss prevention programs
• Provide advanced technical guidance and conduct training for clients on safety practices and compliance
• Deliver joint marketing presentations in collaboration with underwriting, claims, and sales

Senior Loss Control Consultant

Customer Support

• Lead and support customer service representatives, modeling high-quality service and professionalism.
• Monitor call queues, staffing levels, and service metrics to meet performance targets.
• Serve as a primary resource for operational questions, training, and issue resolution.
• Handle complex customer and policyholder inquiries across phone, email, and documentation workflows.
• Process insurance documents accurately and maintain up-to-date customer records.
• Collaborate with internal teams to resolve issues and support continuous improvement.

Customer Service Lead

Claims Specialist

• Manages an inventory of claims to evaluate compensability/liability
• Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages
• Determines and negotiates appropriate claim settlements/reserves within prescribed authority
• May attend arbitrations, mediations, depositions, or trials
• Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
• Performs other duties as assigned

Senior Workers Compensation Claims Representative

Underwriter

• Coordinates the daily operations of the Production Underwriting team, ensuring efficient workflow and productivity
• Conducts comprehensive reviews of risk assessments to validate and verify the accuracy of underwriting decisions
• Cultivates and maintains strong business relationships with internal and external stakeholders to drive profitable growth
• Collects and reviews reports and screenings to aid in underwriting decisions
• Responsible for maintaining accurate documentation of underwriting decisions and ensures compliance with state and federal insurance regulations
• Evaluates policy renewals and modifications, identifying opportunities for policy enhancements and risk mitigation
• Monitors and evaluates underwriting practices, implementing strategic adjustments to improve overall effectiveness and outcomes
• Coordinates products and services promotions, ensuring alignment with market growth objectives and enhancing customer engagement
• Leads the development and execution of comprehensive marketing strategies to effectively promote the company’s products to brokers and agents
• Leads the analysis of market trends and competitive landscape, identifying strategic opportunities for product enhancements and innovative marketing approaches
• Leads marketing initiatives, including presentations, industry events, and broker/agent meetings, to showcase the company’s products and services
• Provides technical guidance and ensures staff stay informed about industry trends, regulatory changes, and market conditions
• Performs other duties as assigned

Production Underwriting Supervisor – E&S Property

Business Analyst

• Analyzes business issues and defines requirements to design IT solutions
• Collaborates with program manager, project manager and/or project teams to gather information
• Participates in developing and implementing automated system protocols
• Develops workflow charts and diagrams to study system capabilities
• May create end-user documentation and participate in delivering training
• May monitor project milestones, phases, and elements

Business Development Rep

• Oversees employees in functions of the Business Development team/department
• Oversees the development of productive agency plant(s)/territory(ies)
• Accountable for the development of marketing plans for assigned territory(ies)
• Oversees staff in prospecting, appointing, and managing agency relationships
• Responsible for marketing and providing strategic training on company products and services
• Serves as a technical expert and ensures staff can interpret and explain products to agencies
• Analyzes and maintains competitive information
• Ensures high level of customer service
• Responsible for performance and coaching of staff

Crop Business Developer Manager

• Develops strategic marketing plans, considering agency strengths, competitors, and market conditions
• Identifies and secures profitable new business opportunities in target markets and develops and implements strategic plans
• Cultivates and maintains strong relationships with key agencies by providing tailored insurance solutions
• Educates agencies on product features, market placement, and effective selling techniques
• Drives revenue growth by achieving or exceeding sales targets
• May develop and execute cross-selling and up-selling strategies
• Conducts market research and competitive analysis to identify trends, opportunities, and threats
• Prospect for new Agency appointments within assigned territory
• Find, onboard, and develop new agency relationships
• Attend truck conferences throughout the year with occasional (rare) weekend travel

Senior Business Developer – Trucking Division

Analyst

• Analyzes complex business issues and defines advanced requirements to design IT solutions that align with organizational goals.
• Collaborates with program manager, project manager and/or cross-functional project teams to gather information, model intricate systems requirements, and document specifications.
• Leads the development and implementation of automated system protocols that reduce manual processes, increasing overall operational efficiency.
• Develops and refines workflow charts and diagrams to study system capabilities and write detailed specifications.
• Develops comprehensive end-user documentation and delivers training to ensure successful adoption and optimal use of new systems.
• Monitors project milestones, phases, and elements to ensure timely, budget-compliant delivery and alignment with project objectives.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Transformation Analyst

Solutions Engineer

• Designs and implements robust, scalable, and secure application architectures that align with business objectives
• Fosters collaboration across departments to standardize technology solutions and processes
• Analyzes the financial and strategic impact of IT initiatives
• Develops robust application frameworks that can scale with business growth and ensure data security
• Ensures compliance with industry standards, regulations and security protocols
• Oversees the assessment and procurement of technology solutions that best meet business requirements
• Mentors and support development teams in implementing best practices and innovative solutions
• Maintains adherence to relevant industry standards, legal requirements, and best practices
• Continuously evaluate and improve the performance and reliability of applications
• Acts as a liaison to ensure clear and effective communication between business stakeholders and IT teams
• Maintains updated knowledge of emerging technologies and industry trends, integrating relevant innovations into the IT strategy
• May be responsible for performance and coaching of staff and has a participatory role in decisions regarding talent selection, development, and performance management.

Solution Architect – Guidewire ClaimCenter

• Investigating losses
• Analyzing coverage, determining compensability and benefits
• Establishing reserves and negotiating settlements
• Conducting meetings on the phone with insureds and claimants
• Preparing large loss reports to both internal and external audiences
• Attending settlement conferences as assigned
• Working closely with defense attorneys and other vendors including medical case management, surveillance, etc.

Senior Claims Specialist – PA & DE Workers' Compensation

• Manages a large inventory of highly complex claims to evaluate compensability/liability.
• Strategically orchestrates and leads comprehensive claims investigations to confirm coverage and to determine liability, compensability and damages.
• Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority.
• May attend arbitrations, mediations, depositions, or trials.
• Conveys highly complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limit, ensuring timely disbursement.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Senior Claims Specialist – Bodily Injury

Auditor

• Receive, log, and validate incoming stop-loss claims and related documentation
• Verify eligibility, plan benefits, and stop-loss policy provisions
• Accurately enter claim details into the system of record
• Maintain electronic claim files for audit and compliance purposes
• Review, analyze, and adjudicate high-dollar and complex medical stop-loss claims
• Identify cost-containment opportunities and implement strategies with carriers and TPAs
• Document audit findings and maintain accurate records in the system
• Communicate effectively and respond timely to TPAs, brokers, policyholders, and internal teams
• Offer guidance to clients on claims procedures and coverage issues
• Ensure adherence to regulatory requirements, internal controls, and fraud prevention policies
• Stay current on industry trends, regulations, and best practices
• Identify opportunities to streamline claim intake and processing workflows
• Train and mentor junior claims processors on best practices

Senior Claim Auditor

• Manages a large inventory of claims to evaluate compensability/liability
• Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages
• Determines and negotiates appropriate claim settlements/reserves within prescribed authority
• May attend arbitrations, mediations, depositions, or trials
• Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
• Performs other duties as assigned.

Casualty Claims Specialist – Senior

Account Executive

• market products and services through the independent agency system in this specific geographic territory
• achieve a high level of renewal retention
• manage communication and relationships with agents and underwriting departments
• present accounts to the Underwriting Department with a strategy for successful orders
• gather data and submit new business directly