Customer Service

Teleperformance

Customer Service Representative providing first level support for client products in Canada. Connecting with suppliers and maintaining positive customer relations through home-based work.

Posted 7/21/2026full-timeRemote • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on building positive relationships and delivering tailored solutions. Proficient in communication, data input, and adherence to policies and regulations.

Highest-signal resume keywords

Customer Service SolutionsActive ListeningMicrosoft Office ApplicationsExcellent Communication SkillsData Input Accuracy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InputTyping 35 WPMMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

EmpathyProblem-SolvingFlexibilityTeam CollaborationStrong Work Ethic

Certifications & Qualifications

High School DegreeTechnology Certification

Industry Keywords

Customer RelationsClient PoliciesService CallsInbound/Outbound QueriesIndustry Regulations

About the role

Key responsibilities & impact

Provide first level customer service solutions in regard to client products.
Connect with suppliers of smoking products regarding their order, billing and other queries.
Build and maintain positive customer relations by offering personalized solutions.
Strive to exceed expectations.
Ensure requests are handled appropriately by coordinating with various functions within the company.
Schedule service calls and follow up with customers/clients
Responsible for accurate data input using prescribed applications
Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
Collaborate with your team to achieve high-quality service standards
Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
Adhere to all client policies, procedures, and industry regulations
Answer inbound/outbound customer queries.
Approaches problems flexibly and can adapt and modify approach without compromising outcome

Requirements

What you’ll need

Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
Minimum high school degree.
A degree or certification in technology is a plus.
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Must be at least 18 years old
Excellent communication/comprehension skills in English.
Able to communicate clearly and effectively, both written and verbal
Ability to type 35 wpm and successfully pass our language/grammar screening
Excellent home internet hardwired.
Strong work ethic with dependable track record
Comfortable performing routine tasks at varying pace

Benefits

Comp & perks

Work from the comfort of your home
Competitive compensation package, including an additional premium for bilingual skills
Medical and dental benefits, plus an Employee Assistance Program
Paid training
Employee referral program – earn $500 for every referral hired
Exclusive perks and discounts with Canada’s leading employee perks program
Internal career advancement opportunities