Bilingual Customer Service Representative

Teleperformance

Bilingual Customer Service Representative assisting English and French speaking customers with inquiries and technical support. Building customer relations and resolving issues via phone and email.

Posted 7/21/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing effective support for product inquiries and technical issues while maintaining positive relationships with clients. Proficient in bilingual communication in English and French, ensuring comprehensive service for diverse customer needs.

Highest-signal resume keywords

Bilingualism (French And English)Customer ServiceTechnical TroubleshootingData EntryStrong Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingData EntryCustomer Service

Soft Skills

Relationship BuildingProblem Solving

Tools & Technologies

Diagnostic ToolsPrescribed Applications

Industry Keywords

Bilingual Customer SupportWired Home Internet

About the role

Key responsibilities & impact

Provide first-level customer service regarding product inquiries, accounts, usage, and applications
Build and maintain positive customer relationships by offering personalized solutions and ensuring inquiries are handled appropriately by coordinating with various internal teams
Schedule service calls and follow up with customers/clients
Troubleshoot and resolve technical issues using established diagnostic tools and procedures
Escalate customer issues as needed
Responsible for accurate data entry using prescribed applications

Requirements

What you’ll need

Must be at least 18 years old
Full-time availability between the following hours: Mon–Sun 8:00 AM–11:00 PM
Reliable wired home internet connection — Wi‑Fi is not permitted
Strong knowledge of wired home internet — Wi‑Fi is not permitted
Excellent command of English and French
Strong computer skills
Bilingualism (French and English, both spoken and written) is required to handle calls from English- and French-speaking customers across Canada and globally

Benefits

Comp & perks

Work from home
Paid training
Competitive pay
Performance incentives
Medical and dental plans
Employee assistance program
Employee referral program — starting at $500.00 for each hired referral
Discounts on everyday products and services through the Canadian employee perks program
Career advancement opportunities
Tuition reimbursement