Customer Experience Consultant

Cisco

Customer Experience Consultant solving technical challenges and leading delivery projects for clients. Collaborating with teams to implement Cisco technology and optimize customer experiences.

Posted 7/21/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSenior💰 $106,700 - $135,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network design and automation, with a strong focus on routing protocols, Cisco hardware, and proficiency in Python and Ansible. Capable of leading projects, mentoring team members, and providing strategic consulting to clients during technology transitions.

Highest-signal resume keywords

Routing Protocols (OSPF, BGP)Cisco Hardware (Catalyst, ISR/ASR)Network VirtualizationPython ProficiencyAnsible Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Routing ProtocolsCisco HardwareNetwork VirtualizationPythonAnsibleREST APIsSD-AccessSecurity IntegrationModel-Driven Telemetry

Soft Skills

MentoringKnowledge SharingConsulting

Industry Keywords

Technical ResolutionTechnology TransitionsDelivery Projects

Tech Stack

Tools & technologies

AnsiblePython

About the role

Key responsibilities & impact

solve technical challenges and lead delivery projects from start to finish
create design plans
write scripts for automation
build simulations to test system compatibility
share knowledge
mentor team members
provide consulting recommendations to help clients navigate their own technology transitions
act as a primary point of contact for technical resolution

Requirements

What you’ll need

Bachelor’s degree in computer science or equivalent
5–8 years of relevant work experience
Bilingual Fluency Canadian French + English
Deep knowledge of routing protocols (OSPF, BGP)
Cisco hardware (Catalyst, ISR/ASR)
network virtualization
Proficiency in Python, Ansible, and REST APIs
Experience with SD-Access, security integration, and model-driven telemetry

Benefits

Comp & perks

medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
non-exempt employees receive 16 days of paid vacation time per full calendar year
exempt employees participate in Cisco’s flexible vacation time off program
80 hours of sick time off provided on hire date
up to 80 hours of unused sick time carried forward from one calendar year to the next
additional paid time away may be requested to deal with critical or emergency issues for family members
optional 10 paid days per full calendar year to volunteer