Customer Support

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation.
• Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Senior System Reliability & Support Specialist – Production Support

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Support multiple programs using multiple platforms, providing a range of services
• Help utility customers save money, make their homes more energy efficient, and improve climate
• Daily customer interactions focusing on energy efficiency
• Assist with customer service, visit scheduling, customer enrollment, program offering education
• Provide tech support, online support, and/or status updates
• Utilize a wide range of support scripts
• Interact via chat/email as needed

Energy Efficiency Customer Support Specialist

• Conduct structured telephonic medical history interviews with insurance applicants in a professional, compliant, and empathetic manner
• Gather detailed information related to: medical history, conditions, treatments, and medications, lifestyle factors including tobacco, alcohol, and hazardous activities, and occupational, financial, and income-related information
• Probe appropriately to clarify incomplete, inconsistent, or unclear information
• Accurately document interview responses within underwriting systems and workflows
• Maintain professionalism and confidentiality during sensitive health-related discussions
• Review applications for missing or incomplete information prior to applicant interviews
• Order, coordinate, and track underwriting requirements including: attending Physician Statements (APS), paramedical exams and laboratory requirements, prior or concurrent application data and supplemental questionnaires and follow-up documentation
• Monitor outstanding requirements and proactively follow up to avoid processing delays
• Ensure cases are complete, organized, and underwriting decision-ready
• Partner closely with underwriters to: clarify case details, identify outstanding requirements and escalate complex or unusual findings
• Communicate with agents, applicants, medical vendors, and internal stakeholders to obtain necessary information
• Maintain alignment with underwriting guidelines, service expectations, and workflow standards
• Maintain high standards of accuracy, documentation quality, and regulatory compliance
• Follow established interview protocols, underwriting procedures, and workflow processes
• Participate in quality reviews, coaching, and continuous improvement initiatives
• Ensure confidentiality and proper handling of sensitive applicant information

Underwriting Support Specialist

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Provide friendly and knowledgeable customer support through email, live chat, and inbound phone calls using Zendesk.
• Assist customers with product questions, order updates, returns, cancellations, promotions, and discount adjustments.
• Deliver an empathetic, solution-focused experience.
• Document customer interactions accurately.
• Navigate multiple systems efficiently.
• Ensure every customer receives timely and professional support.

Tier 1 Customer Support – Baby Products, Email, Chat, Phones

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• Providing Tier 2 ticket-only support for various games and services
• Attending client meetings, recording bugs in issue tracking software, and testing in-game
• Responding to customer inquiries via multiple channels

Customer Service, T2 Ticket, English

• Deliver exceptional customer support through inbound phone calls and support tickets
• Provide personalized solutions and resolve customer inquiries with professionalism and empathy
• Create a seamless experience that reflects the standards of a luxury brand
• Investigate customer concerns and document interactions thoroughly
• Collaborate with internal teams to ensure timely and accurate resolutions

Tier 2 Customer Support – Luxury Jewelry, Phones & Email

• Connecting with customers primarily through email to resolve customer concerns submitted through our website.
• Responding to internal email requests submitted by Store Leaders and Store Associates.
• Following up on all email cases submitted by Internal Phone and Chat Specialists to ensure resolution.
• Providing assistance and following up with customers who initially reached out via Live Chat but, due to availability, submitted their requests via email.
• Acting as the first point of contact for most customer issues and ensuring timely escalation to other departments as needed.
• Communicating with customers and employees in a friendly, respectful, and professional manner.
• Listening attentively to customer needs and concerns, demonstrating empathy, and maximizing opportunities to build rapport.
• Supporting customers in a courteous, friendly, and professional manner while adhering to Quality and KPI guidelines.
• Resolving all customer concerns within 48 hours, with the first customer communication occurring within 24 hours.
• Taking ownership of customer issues through resolution in real time or via timely follow-up by utilizing available tools and resources.
• Accurately documenting customer accounts, orders, and Salesforce cases to ensure complete information is available for issue resolution.
• Participating in activities designed to improve customer satisfaction and business performance.
• Following communication procedures, guidelines, and company policies.
• Offering additional products and services when appropriate.
• Collaborating with the management team to stay up to date on new products, services, and processes.
• Collaborating with cross-functional teams to escalate customer-impacting issues.
• Processing orders and managing orders as needed.
• Providing Sales Recovery whenever possible rather than simply canceling customer orders.
• Striving to resolve customer issues during the first interaction through proactive problem-solving.

Customer Service Specialist – Case Management

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• Conducting outbound calls to reach patients recently discharged from the ER
• Support inbound calls from patients interested in our program
• Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.
• Assist with admin tasks to support patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.

Customer Service Associate

• Successfully complete virtual paid training program which requires passing tests each week.
• Serve as the primary point of contact for customers who have questions about their utility service.
• Typical inquiries include starting or stopping service, billing questions, and payment assistance.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

• Prepare, review, and process broadcast advertising invoices for television, radio, digital, or multimedia campaigns
• Verify billing accuracy against advertising contracts, traffic logs, affidavits, and aired schedules
• Process billing adjustments, credits, and account updates as needed
• Investigate and resolve billing discrepancies related to commercial airings, make-goods, preemptions, and campaign changes
• Support month-end billing activities and reporting processes
• Maintain accurate billing documentation and records
• Serve as a point of contact for advertisers, agencies, and internal sales teams regarding billing and account inquiries
• Respond promptly and professionally to customer questions via phone and email
• Communicate effectively with Sales, Traffic, Programming, and Finance departments to resolve client issues
• Provide clients with invoice copies, account statements, proof of performance, and payment information
• Maintain positive client relationships through responsive and solution-focused service
• Maintain accurate customer and advertiser records within billing and traffic systems
• Ensure compliance with company policies, broadcast regulations, and financial procedures
• Assist with contract documentation, data entry, and reporting tasks
• Support process improvement initiatives to enhance billing accuracy and customer experience
• Process credit card, ACH, and check refunds
• Maintain confidentiality of financial and client information

Billing and Customer Service Representative

• Deliver best-in-class service with professionalism, accuracy, and a client-focused approach
• Provide support for client inquiries across multiple channels, including phone, email, chat, and account manager email queues
• Respond efficiently and thoroughly to client requests within 24 hours
• Remain calm, professional, and solution-oriented in stressful situations
• Document client interactions, requests, account activity, issue resolution steps, and follow-up actions accurately
• Monitor client concerns, troubleshoot routine transcription support issues, and escalate unresolved or complex matters to the appropriate internal team
• Add doctors, users, and related account information to internal applications, ensuring required details are complete and accurate
• Add and maintain e-signatures according to established client and provider requirements
• Make corrections and facilitate operative requests and other processing, including report updates, report movement, and related transcription support tasks
• Re-queue and verify failed faxes, confirm successful transmission when applicable, and follow up on issues that prevent delivery
• Verify and update CCs to support accurate report distribution and client communication requirements
• Monitor and respond to account manager email accounts, ensuring client requests are acknowledged, routed, and completed appropriately
• Answer inbound client phone calls and provide support for transcription-related questions, requests, and routine troubleshooting
• Reconcile the Needs Dictation queue for canceled cases, missing dictation, and other items requiring review or follow-up
• Disseminate schedules and assist with schedule-related updates that impact transcription workflows
• Search for, listen to, and verify dictation when needed to support client requests, report corrections, or issue resolution
• Confirm patient, provider, account, location, and job information before completing updates or processing report-related requests
• Support account-specific workflows, client preferences, templates, reference materials, and documentation standards to help ensure consistent service delivery
• Partner with internal teams, including Transcription Operations, Quality, IT/Support, Onboarding, and Client Success, to resolve client needs and support timely turnaround
• Identify recurring issues, workflow gaps, or client concerns and communicate recommendations for process improvement to management
• Support additional projects or tasks as assigned by management

Client Support Specialist I – Transcription

• Provide full-time on-site acquisition and contract administration support
• Assist with the full lifecycle of contract administration tasks including cost/price analysis, proposal development, invoice processing, market research, and development of acquisition documents
• Assist the COR and ACOR with conducting cost and/or price analysis
• Support the COR Team with contract administration duties including preparing contractor discrepancy reports, drafting entries for CPARS, requests for equitable adjustments, cure letters, and default packages
• Assist with development of Independent Government Cost Estimates (IGCEs), Requests for Proposal (RFPs), Technical Assessment Reviews (TARs), Market Research, and Engineering Change Proposal (ECP) processes and procedures
• Assist in reviewing Common Access Card (CAC) applications and assigned CACs every six months
• Assist with processing invoices for payment on assigned Task Orders and administrative closeout of Task Orders
• Develop milestones, reports, and trackers for all COR-type actionable items

Customer Support jobs in Alabama

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Client Support Specialist

Senior System Reliability & Support Specialist – Production Support

Customer Service Specialist – Temp to Hire

Legal Support Specialist – Admin

Operations Support Specialist

Energy Efficiency Customer Support Specialist

Underwriting Support Specialist

Client Success Support Specialist

Tier 1 Customer Support – Baby Products, Email, Chat, Phones

Bilingual Customer Service Representative

Customer Service Representative

Customer Service, T2 Ticket, English

Tier 2 Customer Support – Luxury Jewelry, Phones & Email

Customer Service Specialist – Case Management

Sales/Customer Service Representative – English

Customer Service Associate

Bilingual Customer Service Representative

Billing and Customer Service Representative

Client Support Specialist I – Transcription

Business and Contracting Officer Representative, Secret Cleared