Energy Efficiency Customer Support Specialist

CLEAResult

Customer Support Specialist at CLEAResult assisting utility customers with energy efficiency programs. Providing support through various platforms and focusing on customer satisfaction.

Posted 7/17/2026full-timeRemote • Alabama, Kentucky, Louisiana, South Carolina • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on energy efficiency and cost savings for utility customers. Proficient in managing multiple platforms and providing tech support while maintaining a sales-oriented approach.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceSales OrientationTyping Speed 35+ WPMEnergy Efficiency Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EnrollmentVisit SchedulingSupport Script UtilizationTech SupportOnline Support

Soft Skills

Interpersonal CommunicationProblem SolvingAdaptabilityTime Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Energy EfficiencyCustomer InteractionUtility ProgramsCustomer Satisfaction

About the role

Key responsibilities & impact

Support multiple programs using multiple platforms, providing a range of services
Help utility customers save money, make their homes more energy efficient, and improve climate
Daily customer interactions focusing on energy efficiency
Assist with customer service, visit scheduling, customer enrollment, program offering education
Provide tech support, online support, and/or status updates
Utilize a wide range of support scripts
Interact via chat/email as needed

Requirements

What you’ll need

High School Diploma or GED (required)
Ability to type 35+ WPM
No attendance or punctuality concerns
Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude

Benefits

Comp & perks

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career