Bilingual Customer Service Representative

InteLogix

Bilingual Customer Service Representative assisting utility customers across the USA. Resolving service inquiries and ensuring customer satisfaction through effective communication.

Posted 7/3/2026full-timeRemote • Alabama, Oklahoma, Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Successfully complete virtual paid training program which requires passing tests each week.
Serve as the primary point of contact for customers who have questions about their utility service.
Typical inquiries include starting or stopping service, billing questions, and payment assistance.
Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
Maintain a thorough understanding of products, services and policies to effectively assist customers.
Accurately document customer interactions and transactions across all tools/platforms.
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
Strive to exceed customer satisfaction goals and performance metrics.
Continuously seek opportunities to improve the customer experience and streamline processes.
Stay updated on product knowledge and industry trends to better assist customers.
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Requirements

What you’ll need

Must be 18 years of age or older
High School Diploma or equivalent
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Superb attendance, so you can be there when our customers need us.

Benefits

Comp & perks

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer InteractionBilling AssistanceService ManagementTechnology SavvyMulti-Tasking

Soft Skills

EngagementFlexibilityAttendance

Certifications

High School Diploma