InteLogix

Communications

• Develop and maintain the company’s brand identity, positioning, and messaging framework
• Ensure consistent brand representation across all platforms, materials, and touchpoints
• Lead corporate communications, including press releases, thought leadership, and media relations
• Manage content for the company website, social media, blogs, case studies, and marketing collateral
• Develop internal communication strategies to support company culture, values, and engagement
• Oversee content calendars and storytelling across digital platforms
• Act as a brand steward and advisor to leadership and cross-functional teams

Manager, Communications and Branding

Customer Support

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Customer Service Representative – Call Center

Recruitment

• Lead, coach, and develop a team of Recruiters and Sourcers supporting high-volume and corporate hiring
• Manage and support recruiting teams working across multiple locations, fostering collaboration and consistent delivery
• Own and execute recruiting strategies for frontline, support, and leadership roles
• Build proactive sourcing strategies to reduce time-to-fill and improve talent quality
• Monitor funnel metrics, recruiter capacity, and operational efficiency to meet hiring goals
• Serve as a trusted advisor to Operations leaders, Hiring Managers, and Clients

Manager, Communications and Branding

Customer Service Representative – Call Center

Senior Manager, Talent Acquisition – Sourcing