InteLogix

Customer Support

• Serve as the primary point of contact for customers who have questions about their utility service.
• Typical inquiries include starting or stopping service, billing questions, and payment assistance
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Customer Service Representative - Remote

• Respond to incoming customer calls regarding their water or wastewater services\n• Educate customers on billing details including explaining charges, payment options, and available assistance programs\n• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction\n• Focus on first call resolution with each customer\n• Assist customers with account management, including updates to personal information and services\n• Document customer interactions in the call tracking system\n• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion\n• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals\n• Perform additional duties as required by management

Customer Service Representative - Remote

Bilingual Customer Service Representative - Remote