InteLogix

Recruitment

• Lead, coach, and develop a team of Recruiters and Sourcers supporting high-volume and corporate hiring
• Manage and support recruiting teams working across multiple locations, fostering collaboration and consistent delivery
• Own and execute recruiting strategies for frontline, support, and leadership roles
• Build proactive sourcing strategies to reduce time-to-fill and improve talent quality
• Monitor funnel metrics, recruiter capacity, and operational efficiency to meet hiring goals
• Serve as a trusted advisor to Operations leaders, Hiring Managers, and Clients

Senior Manager, Talent Acquisition – Sourcing

Business Development Rep

• Proactively identify and pursue new business opportunities through personalized phone, email, and LinkedIn outreach across a targeted account list
• Contribute to sales pipeline by scheduling qualified meetings between prospective clients and Sales leadership
• Effectively communicate the company’s value proposition through tailored messaging designed to drive engagement, replies, and meeting conversion
• Qualify inbound and outbound leads by identifying client needs and aligning relevant marketing assets and materials to those needs
• Execute timely follow-up on marketing campaigns, event leads, and conference attendees, prioritizing outreach based on engagement and intent signals
• Maintain accurate and up-to-date activity, meeting, and lead records within CRM and marketing automation platforms
• Meet or exceed defined SLAs for task completion, outreach activity, and meeting outcomes; provide regular performance reporting on a weekly, monthly, and quarterly basis
• Collaborate with Sales and Marketing stakeholders to ensure alignment on account strategy, messaging, and meeting quality
• Stay current on company offerings, industry trends, and competitive landscape to support informed prospect conversations
• Utilize CRM, sales engagement, and marketing tools to manage leads, track progress, and identify pipeline opportunities

Business Development Representative

Sales

• Research and gather data on marketing trends, competitive services and pricing
• Monitor external and internal environment for development of new market segments
• Generate leads through cold calling, networking and leveraging existing contact base
• Produce business plans for new product development
• Develop negotiating strategies by studying integration of new venture with company strategies and operations
• Perform sales presentations to prospective clients
• Interact with existing customers to increase sales of services
• Build, manage and optimize B2B relationships
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
• Utilize consultative selling skills to understand and exceed customer’s business needs
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers

Vice President of Sales

QA Engineer

• The Director of Training and Quality is responsible for designing, leading, and continuously improving training, quality assurance, and performance programs across customer service operations within a BPO environment.
• Develop and execute a comprehensive training strategy aligned to customer service delivery goals, client requirements, and business growth.
• Oversee onboarding, new hire training, nesting, and transition-to-production readiness for multiple programs.
• Lead the design and implementation of continuous learning programs (refresher training, upskilling, cross-training, and leadership development).
• Ensure training materials, job aids, and knowledge content are accurate, current, and aligned to brand standards and customer experience expectations.
• Establish trainer performance standards and coaching routines to ensure training effectiveness and consistency.
• Lead the Quality Assurance (QA) function to ensure customer interactions meet defined standards for accuracy, compliance, empathy, professionalism, and resolution effectiveness.
• Define and maintain quality frameworks, scorecards, calibration processes, and audit standards across voice, chat, email, and social channels.
• Drive cross-functional root cause analysis and corrective action plans to address performance gaps and recurring defects.
• Use QA insights to influence coaching strategies, training enhancements, and process improvements.
• Establish governance for quality reporting, trending, and improvement tracking.
• Serve as a key stakeholder in client relationships, ensuring training and quality programs align to SLAs, KPIs, and customer experience targets.
• Lead client-facing discussions related to training readiness, quality performance, calibration outcomes, and improvement initiatives.
• Translate client requirements into measurable training outcomes and quality standards.
• Support RFPs, solution design, transitions, and new client implementations by building scalable training and QA models.
• Lead, coach, and develop Training and QA teams, including managers, supervisors, trainers, QA analysts, and instructional designers.
• Set clear performance goals, role expectations, and development plans for team members.
• Build a culture of accountability, continuous improvement, and customer-first mindset.
• Ensure staffing models support operational demand, ramp schedules, and program expansion.
• Identify and implement tools and technologies to improve training delivery and QA efficiency (eLearning platforms, LMS, QA tools, analytics dashboards).
• Partner with Operations and Continuous Improvement teams to improve customer experience, reduce handle time drivers, and increase first contact resolution.
• Standardize training and quality processes across sites/programs while allowing flexibility for client-specific needs.
• Ensure documentation, workflows, and SOPs remain current and audit-ready.
• Ensure training and QA processes meet regulatory, privacy, and security requirements (e.g., HIPAA, PCI, GDPR, or client-specific compliance standards).
• Maintain audit readiness and ensure quality monitoring supports compliance adherence.

Director, Training and Quality Assurance

Financial Planning and Analysis

• Support financial forecasting, planning, reporting, and analysis
• Collaborate with executives to plan business allocations
• Prepare monthly forecasts and annual budgets
• Provide analytical support for financial performance
• Fulfill ad-hoc analytical requests

Finance Analyst

Customer Support

• Respond to incoming customer calls regarding their water or wastewater services
• Educate customers on billing details including explaining charges, payment options, and available assistance programs
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
• Focus on first call resolution with each customer.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Perform additional duties as required by management

Bilingual Customer Service Representative

Account Manager

• Inbound / Outbound Blended environment
• Residential and Commercial Accounts
• Start and End Water Services – Move in/Move Out service orders
• Process Payment for Delinquent Accounts
• Issue Service Restoration Orders after disconnection
• Setting up Payment Installments
• Issue Emergency Orders such as Water Main Breaks, Water quality, Loss Control Notification and Threat Notifications
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays: Monday - Friday: 10a.m. to 9 p.m. Saturday: Closed Sunday: Closed