Customer Service Representative

InteLogix

Customer Service Representative providing support for electric and gas services through phone calls. Engaging with customers and resolving their inquiries effectively in a remote role.

Posted 6/24/2026full-timeRemote • Kansas, Pennsylvania, Tennessee • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming customer calls regarding their electric and gas services
Educate customers on billing details including explaining charges, payment options, and available assistance programs
Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
Focus on first call resolution with each customer
Identify opportunities to add additional services or upgrades that align with customer needs
Assist customers with account management, including updates to personal information and services
Document customer interactions in the call tracking system
Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Perform additional duties as required by management

Requirements

What you’ll need

High School Diploma or GED is required
1 year of customer service experience is required
1 year of call center experience is preferred
Excellent customer service experience
Strong written and verbal communication skills
Natural ability to empathize with customers
Ability to project and convey a positive, concerned, and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct research efficiently and effectively while working within specific time constraints
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
Must be able to maintain a high level of confidentiality in dealing with customer information
Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Benefits

Comp & perks

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experienceaccount managementdocumenting customer interactionstypingWindows-based operating systems

Soft Skills

communication skillsempathyadaptabilityprofessionalismability to handle pressureproblem-solvingcustomer satisfaction focus

Certifications

High School DiplomaGED