Collections Representative

InteLogix

Collections Representative handling customer inquiries and payments remotely for a dynamic organization focused on innovative solutions. Seeking problem solvers with strong communication skills and customer service orientation.

Posted 6/4/2026full-timeRemote • Oklahoma, Tennessee • 🇺🇸 United StatesSeniorLead💰 $16 per hourWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Handle inbound calls from customers
Taking payments on customer wireless, wireline and connect accounts
Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended
Corrects any deficiencies or oversights as outlined by management and/or quality control
Maintains good public relations
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
Assists Managers on special projects
Perform additional duties as required by management

Requirements

What you’ll need

Must be 18 years of age or older
Dedicated workspace free from distractions
Speed Test results required - test yours now by clicking here: Check My Internet Speed
Internet Speed of at least 10 MBPS download and 5 MBPS upload
Superb attendance, so you can be there when our customers need us
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Ability to apply basic mathematical concepts
Excellent communication, both written and oral
Call Center or Collections experience preferred
High School Diploma or equivalent required, BA degree preferred

Benefits

Comp & perks

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic mathematical conceptscall center experiencecollections experiencecustomer account managementpayment processinginvoice managementautopay setupperformance goal achievementquality control complianceFDCPA compliance

Soft Skills

excellent communicationability to handle pressureadaptability to changefocus and concentrationpublic relationsteamworkengagementpunctualitydedicationcustomer service orientation

Certifications

High School DiplomaBA degree (preferred)