Customer Service Representative

InteLogix

Customer Service Representative handling utility inquiries from remote locations. Requires high school diploma and offers paid training and various benefits.

Posted 6/24/2026full-timeRemote • Alabama • 🇺🇸 United StatesSeniorLead💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Successfully complete virtual paid training program which requires passing tests each week.
Serve as the primary point of contact for customers who have questions about their utility service.
Typical inquiries include starting or stopping service, billing questions, and payment assistance
Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
Maintain a thorough understanding of products, services and policies to effectively assist customers
Accurately document customer interactions and transactions across all tools/platforms
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
Strive to exceed customer satisfaction goals and performance metrics
Continuously seek opportunities to improve the customer experience and streamline processes
Stay updated on product knowledge and industry trends to better assist customers
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Requirements

What you’ll need

Must be 18 years of age or older
High School Diploma or equivalent
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Superb attendance, so you can be there when our customers need us.

Benefits

Comp & perks

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal Career Advancement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebilling assistancecomplaint resolutiondocumentationproduct knowledgeperformance metricsprocess improvementphone communicationtechnology savvy

Soft Skills

exceptional customer serviceengagementflexibilityattendancecollaborationproblem-solvingadaptabilityattention to detailcommunication

Certifications

High School Diploma