Client Support Specialist I – Transcription

Surgical Information Systems

Client Support Specialist I providing transcription support and client service at SIS. Delivering best-in-class service and managing client inquiries across multiple channels.

Posted 6/27/2026full-timeRemote • Alabama, Florida, Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver best-in-class service with professionalism, accuracy, and a client-focused approach
Provide support for client inquiries across multiple channels, including phone, email, chat, and account manager email queues
Respond efficiently and thoroughly to client requests within 24 hours
Remain calm, professional, and solution-oriented in stressful situations
Document client interactions, requests, account activity, issue resolution steps, and follow-up actions accurately
Monitor client concerns, troubleshoot routine transcription support issues, and escalate unresolved or complex matters to the appropriate internal team
Add doctors, users, and related account information to internal applications, ensuring required details are complete and accurate
Add and maintain e-signatures according to established client and provider requirements
Make corrections and facilitate operative requests and other processing, including report updates, report movement, and related transcription support tasks
Re-queue and verify failed faxes, confirm successful transmission when applicable, and follow up on issues that prevent delivery
Verify and update CCs to support accurate report distribution and client communication requirements
Monitor and respond to account manager email accounts, ensuring client requests are acknowledged, routed, and completed appropriately
Answer inbound client phone calls and provide support for transcription-related questions, requests, and routine troubleshooting
Reconcile the Needs Dictation queue for canceled cases, missing dictation, and other items requiring review or follow-up
Disseminate schedules and assist with schedule-related updates that impact transcription workflows
Search for, listen to, and verify dictation when needed to support client requests, report corrections, or issue resolution
Confirm patient, provider, account, location, and job information before completing updates or processing report-related requests
Support account-specific workflows, client preferences, templates, reference materials, and documentation standards to help ensure consistent service delivery
Partner with internal teams, including Transcription Operations, Quality, IT/Support, Onboarding, and Client Success, to resolve client needs and support timely turnaround
Identify recurring issues, workflow gaps, or client concerns and communicate recommendations for process improvement to management
Support additional projects or tasks as assigned by management

Requirements

What you’ll need

Strong verbal and written communication skills across email, phone, chat, and other client support channels
Strong organizational, multitasking, and time-management skills with the ability to manage competing priorities and meet deadlines
Strong attention to detail, accuracy, and follow-through when documenting client interactions, account activity, and issue resolution steps
Problem-solving skills with the ability to research issues, ask clarifying questions, troubleshoot routine concerns, and escalate complex matters appropriately
Ability to learn and work in internal systems, transcription support tools, Microsoft Office, and collaboration platforms including Excel, Outlook, and Teams
Working knowledge of transcription support workflows, including provider/user setup, e-signatures, failed fax review, CC updates, report corrections, schedule support, and Needs Dictation queue reconciliation
Ability to verify patient, provider, account, location, and job information accurately before making updates or processing requests
Ability to work independently and collaboratively in a fast-paced support center environment while maintaining professionalism and a positive client experience
Strong commitment to confidentiality, accuracy, and compliance when working with client information and protected health information
Client service experience and experience working in an Ancillary/Ambulatory Surgery Center (ASC) preferred, but not required
Must be able to work 10:00 am-7:00pm Eastern or 11:00am-8:00pm Eastern.

Benefits

Comp & perks

Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
Vacation/Sick time
401(k) retirement plan with company match
Paid Holidays
SIS Cares Day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

transcription supporte-signaturesfailed fax reviewreport correctionsschedule supportNeeds Dictation queue reconciliationclient inquiriesissue resolutiondocumenting client interactionstroubleshooting

Soft Skills

verbal communicationwritten communicationorganizational skillsmultitaskingtime-managementattention to detailproblem-solvingindependencecollaborationprofessionalism