Surgical Information Systems

Accounts Receivable

• Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership
• Proactively follow up on outstanding claims and insurance denials to ensure timely resolution
• Research, prepare, submit, and track insurance appeals, including ongoing appeal follow-up
• Communicate effectively with insurance representatives to resolve claim issues and obtain payment
• Apply strong organizational and time-management skills to prioritize daily workloads and meet deadlines
• Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts
• Work confidently with non-participating providers and payer guidelines
• Maintain a clear understanding of the insurance collection process and apply best practices consistently
• Identify issues and resolve problems independently, using sound judgment and attention to detail

Insurance Accounts Receivable Specialist

Customer Support

• Deliver best-in-class service with professionalism, accuracy, and a client-focused approach
• Provide support for client inquiries across multiple channels, including phone, email, chat, and account manager email queues
• Respond efficiently and thoroughly to client requests within 24 hours
• Remain calm, professional, and solution-oriented in stressful situations
• Document client interactions, requests, account activity, issue resolution steps, and follow-up actions accurately
• Monitor client concerns, troubleshoot routine transcription support issues, and escalate unresolved or complex matters to the appropriate internal team
• Add doctors, users, and related account information to internal applications, ensuring required details are complete and accurate
• Add and maintain e-signatures according to established client and provider requirements
• Make corrections and facilitate operative requests and other processing, including report updates, report movement, and related transcription support tasks
• Re-queue and verify failed faxes, confirm successful transmission when applicable, and follow up on issues that prevent delivery
• Verify and update CCs to support accurate report distribution and client communication requirements
• Monitor and respond to account manager email accounts, ensuring client requests are acknowledged, routed, and completed appropriately
• Answer inbound client phone calls and provide support for transcription-related questions, requests, and routine troubleshooting
• Reconcile the Needs Dictation queue for canceled cases, missing dictation, and other items requiring review or follow-up
• Disseminate schedules and assist with schedule-related updates that impact transcription workflows
• Search for, listen to, and verify dictation when needed to support client requests, report corrections, or issue resolution
• Confirm patient, provider, account, location, and job information before completing updates or processing report-related requests
• Support account-specific workflows, client preferences, templates, reference materials, and documentation standards to help ensure consistent service delivery
• Partner with internal teams, including Transcription Operations, Quality, IT/Support, Onboarding, and Client Success, to resolve client needs and support timely turnaround
• Identify recurring issues, workflow gaps, or client concerns and communicate recommendations for process improvement to management
• Support additional projects or tasks as assigned by management

Client Support Specialist I – Transcription

Product Manager

• Define and execute the product vision, strategy, and roadmap for GI software solutions within the ASC market
• Conduct market analysis, competitive assessments, and customer research to identify opportunities for differentiation and growth
• Develop multi-year product strategies supporting growth, market expansion, and competitive differentiation
• Establish product success metrics and monitor adoption, utilization, customer satisfaction, and financial performance
• Build strong relationships with gastroenterologists, GI nurses, ASC administrators, and health system stakeholders
• Conduct customer interviews, workflow observations, and user research to identify unmet needs and validate product concepts
• Attend GI and ASC industry conferences, user groups, and advisory boards
• Translate customer and market requirements into detailed product requirements, user stories, and acceptance criteria
• Prioritize features and enhancements based on strategic value, customer demand, revenue opportunity, and development effort
• Lead the design and optimization of end-to-end GI and endoscopy workflows within the ASC environment
• Define requirements for EHR integrations, interoperability, and data exchange standards
• Identify and prioritize AI-enabled capabilities that improve physician efficiency, clinical documentation quality, coding accuracy, workflow automation, and operational performance
• Partner with Sales and Marketing to develop product messaging, demonstrations, competitive positioning, and launch plans

Product Manager, GI Software Solutions

• Maintain site-specific details for assigned clients
• Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines
• Ability to read and interpret an EOB
• Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors
• Retrieve daily banking and lockbox correspondence
• Verify that the correct contract rate is applied to billing
• Communicate with and provide documentation to the payment posting department
• Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation
• Ensure timely posting of patient and insurance payments
• Process virtual insurance credit card payments
• Resolve clarification log inquiries on a daily basis
• Ability to solve problems related to assigned tasks
• Ability to verify contractual adjustments at time of posting
• Perform payment corrections requested by AR Specialist
• Generate/balance EOM closing reports
• Communicate professionally with internal and/or external clients
• Pull case documents for audits as needed
• Complete posting for clients with offshore restrictions, as needed
• Monitor credit balances and unassigned payments
• Prepare refund packages to be sent to client
• Perform other assigned duties

Payment Support Specialist

Implementation Specialist

• Assist clients with application configuration, based on user needs and industry standards.
• Perform project management tasks to take clients through project life cycle.
• Train administrative and end users SIS Complete and associated applications.
• Determine business and clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors, and SIS).
• Review, discuss, understand, and execute the processes and procedures with the team on all facets of the project, including project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, issue tracking, and escalation.
• Identify client-associated risks and provide actions or solutions.
• Give a hands-on approach to the implementation process.
• Identify possible risks with the client on a continual basis during the project life cycle
• Review, assess, and help manage the application scope of work and scheduling.
• Exposure to and use of ASC billing practices
• Assist and focus client in directing resources and efforts to achieve project goals.
• Address client’s application issues and close all issues before transition to Support.

Implementation Consultant

Manager

• Lead a revenue cycle team or region with direct supervision to managers
• Drive strong communication, sound decision-making, and measurable results for clients
• Achieve clearly defined outcomes for multiple clients within a medical billing services environment
• Develop and execute consistent strategies that drive best-in-class service, high-quality results, responsiveness, and clear direction for both teams and clients
• Work closely with fellow RCMs, senior leadership, and assigned clients, partnering cross-functionally to assess and support staffing, tools, coaching, and training needs
• Drive consistent, high-quality daily outcomes in alignment with established operational expectations

Insurance Accounts Receivable Specialist

Client Support Specialist I – Transcription

Product Manager, GI Software Solutions

Payment Support Specialist

Implementation Consultant

Revenue Cycle Manager