Surgical Information Systems

Accounts Receivable

• Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership
• Proactively follow up on outstanding claims and insurance denials to ensure timely resolution
• Research, prepare, submit, and track insurance appeals, including ongoing appeal follow-up
• Communicate effectively with insurance representatives to resolve claim issues and obtain payment
• Apply strong organizational and time-management skills to prioritize daily workloads and meet deadlines
• Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts
• Work confidently with non-participating providers and payer guidelines
• Maintain a clear understanding of the insurance collection process and apply best practices consistently
• Identify issues and resolve problems independently, using sound judgment and attention to detail

Insurance Accounts Receivable Specialist

Customer Support

• Deliver best-in-class service with professionalism, accuracy, and a client-focused approach
• Provide support for client inquiries across multiple channels, including phone, email, chat, and account manager email queues
• Respond efficiently and thoroughly to client requests within 24 hours
• Remain calm, professional, and solution-oriented in stressful situations
• Document client interactions, requests, account activity, issue resolution steps, and follow-up actions accurately
• Monitor client concerns, troubleshoot routine transcription support issues, and escalate unresolved or complex matters to the appropriate internal team
• Add doctors, users, and related account information to internal applications, ensuring required details are complete and accurate
• Add and maintain e-signatures according to established client and provider requirements
• Make corrections and facilitate operative requests and other processing, including report updates, report movement, and related transcription support tasks
• Re-queue and verify failed faxes, confirm successful transmission when applicable, and follow up on issues that prevent delivery
• Verify and update CCs to support accurate report distribution and client communication requirements
• Monitor and respond to account manager email accounts, ensuring client requests are acknowledged, routed, and completed appropriately
• Answer inbound client phone calls and provide support for transcription-related questions, requests, and routine troubleshooting
• Reconcile the Needs Dictation queue for canceled cases, missing dictation, and other items requiring review or follow-up
• Disseminate schedules and assist with schedule-related updates that impact transcription workflows
• Search for, listen to, and verify dictation when needed to support client requests, report corrections, or issue resolution
• Confirm patient, provider, account, location, and job information before completing updates or processing report-related requests
• Support account-specific workflows, client preferences, templates, reference materials, and documentation standards to help ensure consistent service delivery
• Partner with internal teams, including Transcription Operations, Quality, IT/Support, Onboarding, and Client Success, to resolve client needs and support timely turnaround
• Identify recurring issues, workflow gaps, or client concerns and communicate recommendations for process improvement to management
• Support additional projects or tasks as assigned by management

Insurance Accounts Receivable Specialist

Client Support Specialist I – Transcription