Billing and Customer Service Representative

GDS Group

Billing and Customer Service Representative supporting clients and sales teams, handling invoices and inquiries in a media company. Maintaining billing processes, resolving discrepancies, and ensuring customer satisfaction.

Posted 6/29/2026full-timeBirmingham • Alabama, Maryland, North Carolina • 🇺🇸 United StatesJunior💰 $19 - $22 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Prepare, review, and process broadcast advertising invoices for television, radio, digital, or multimedia campaigns
Verify billing accuracy against advertising contracts, traffic logs, affidavits, and aired schedules
Process billing adjustments, credits, and account updates as needed
Investigate and resolve billing discrepancies related to commercial airings, make-goods, preemptions, and campaign changes
Support month-end billing activities and reporting processes
Maintain accurate billing documentation and records
Serve as a point of contact for advertisers, agencies, and internal sales teams regarding billing and account inquiries
Respond promptly and professionally to customer questions via phone and email
Communicate effectively with Sales, Traffic, Programming, and Finance departments to resolve client issues
Provide clients with invoice copies, account statements, proof of performance, and payment information
Maintain positive client relationships through responsive and solution-focused service
Maintain accurate customer and advertiser records within billing and traffic systems
Ensure compliance with company policies, broadcast regulations, and financial procedures
Assist with contract documentation, data entry, and reporting tasks
Support process improvement initiatives to enhance billing accuracy and customer experience
Process credit card, ACH, and check refunds
Maintain confidentiality of financial and client information

Requirements

What you’ll need

High school diploma or equivalent required; associate or bachelor’s degree preferred
1–3 years of experience in billing, customer service, administrative support, or media operations preferred
Experience in broadcast, advertising, media, or telecommunications industries is a plus
Strong attention to detail and ability to manage multiple deadlines
Excellent verbal and written communication skills
Proficiency in Microsoft Office, especially Excel and Outlook
Experience with broadcast traffic, billing, ERP, or CRM systems preferred
Strong organizational, problem-solving, and customer service skills

Benefits

Comp & perks

participation in a retirement plan
life and disability insurance
health, dental and vision plans
flexible spending accounts
15 paid vacation days
2 paid personal days
9 paid holidays
40 hours of paid sick leave
parental leave
employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Billing ProcessingInvoice PreparationData EntryFinancial DocumentationBilling AdjustmentsContract DocumentationMonth-End ReportingAccount UpdatesRefund ProcessingCompliance with Financial Procedures

Soft Skills

Attention to DetailOrganizational SkillsVerbal CommunicationWritten CommunicationCustomer Relationship Management