Agent

• Take inbound calls from potential clients to enroll in Medicare plans
• Explain the benefits and features of the various Medicare and ancillary products available
• Qualify, educate and enroll individuals into Medicare plans that meets their needs
• Enroll clients based on compliance and training requirements to sell appropriate products
• Help clients with questions regarding Medicare products
• Navigate through multiple system applications to fulfill consumer requests, research inquiries, create leads for follow up and update consumer information
• Understand and adhere to all company, carrier, and/or CMS related policies and procedures

Health Agent

• Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience.
• Lead weekly group onboarding sessions for new agent cohorts.
• Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance.
• Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones.
• Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues.
• Support faster agent proficiency by encouraging early and effective adoption of key tools and systems.
• Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations.
• Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities.
• Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support.
• Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds.
• Deliver outstanding customer service to create a welcoming and empowering experience for new agents.
• Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks.
• Participate in department meetings and cross-functional collaboration efforts to continuously improve the onboarding process.

Agent Advisor, Onboarding

• Spend 5–6+ hours per day on the phone
• Follow up relentlessly
• Negotiate directly with sellers
• Send offers and contracts
• Track your KPIs daily
• Work nights/weekends when a hot deal requires it
• This is a performance environment. We measure activity and results.

Acquisitions Agent – Closer

• Investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform
• Proactively identify potential fraud patterns and sources to minimize financial risk
• Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
• Discover and identify fraud trends and present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to fraud or potential fraud
• Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Fraud Agent

• Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews
• Discover and identify trends to present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to trust and risk
• Provide inbound email and chat-based customer service for users who need immediate assistance
• Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
• Work with other departments to research and resolve open questions
• Efficiently work through a backlog of open issues and monitor performance of key operations
• Represent the company with integrity and professionalism
• Review key metrics and utilize data to make informed decisions

Trust & Safety Agent

Trust & Safety Agent – New Grad

• Review engineering drawings and construction plans, coordinating closely with engineering teams to determine ROW and permitting needs.
• Identify and secure the necessary permits and easements from federal, state, county, city, and private landowners.
• Negotiate right-of-way acquisitions and other property interests to accommodate telecommunication operations.
• Serve as a liaison between clients, property owners, local agencies, and permitting entities.
• Maintain accurate and organized records of all transactions and documentation.
• Travel and a reliable vehicle are required.

ROW Agent

• Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
• Deeply understand each customer’s deployment architecture, use cases, and success criteria.
• Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
• Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
• Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
• Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
• Begin identifying renewal risks and expansion signals across your portfolio.
• Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
• Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
• Surface qualified expansion opportunities supported by usage data and deployment success metrics.
• Enforce service tier boundaries and protect the integrity of the engagement model.
• Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.

Agent Strategist

• Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders
• Deeply understand each customer’s deployment architecture, use cases, and success criteria
• Audit current health metrics, renewal timelines, usage patterns, and engagement cadence
• Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities
• Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering
• Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals
• Begin identifying renewal risks and expansion signals across your portfolio
• Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting
• Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy
• Surface qualified expansion opportunities supported by usage data and deployment success metrics
• Enforce service tier boundaries and protect the integrity of the engagement model
• Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales

• Interact with current or prospective Members via voice and email with professionalism, positivity, and personality.
• Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on.
• Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media.
• Must be willing to work any shift Monday through Sunday 9am-9pm EST.

Member Services Agent

• Make Speechify legible to machines. Own the structured surface — llms.txt, JSON-LD, OpenAPI specs, machine-readable pricing, capability manifests — so that any agent crawling our docs leaves with a complete, accurate, recommendable mental model of speechify.ai and simbavoice.ai.
• Run agent-in-the-loop evals. Stand up harnesses where Claude, GPT, Gemini, Cursor, and Perplexity shop for TTS in our category. Measure where Simba wins, where it loses, and why. Ship fixes weekly.
• Win the comparison page. When an agent asks "best TTS API under $20/M characters with sub-300ms latency," our page should be the one it quotes. Build it.
• Engineer the recommendation. Identify the specific signals agents weight — benchmark placements, latency numbers, SDK ergonomics, error message clarity, license terms — and make Simba 3.0 dominate on every one that matters.
• Be the voice of the agent inside Speechify. When Claude misreads our pricing or Cursor can't autocomplete our SDK, that's your bug to file. Product and DevRel will listen.
• Place bets on the protocol layer. MCP, A2A, agent payment rails, agent marketplaces — track them, ship into them, get us there first.

See all jobs on JobTailor

Health Agent

Agent Advisor, Onboarding

Acquisitions Agent – Closer

Fraud Agent

Trust & Safety Agent

Trust & Safety Agent – New Grad

ROW Agent

Agent Strategist

Agent Strategist

Member Services Agent

Head of Agent Relations