Agent

• Support the Bond and Property & Casualty product lines for claims
• Work with underwriters, financial institutions and risk management on claims
• Track loss trends and escalations
• Create best practices for completing and handing off claims to carriers
• Manage bi-monthly discussions with carrier partners on claim file downloads
• Assist the Claims Director in setting annual loss ratio goals and tracking progress
• Manage escalated complaints and claims and recommend remediation
• Train account managers and administrative assistants on the claims inbox
• Triage and prioritize the Bond Claims inbox
• Create new claims in TAM and manage related documentation
• Monitor communication between financial institution leaders and adjusters
• Coordinate claims decision calls involving financial institution partners and carrier legal departments
• Advocate for credit unions and financial institutions to achieve favorable claim outcomes
• Review policies and insuring agreements and ensure claims are filed correctly
• Work with insurance carriers to determine covered losses or declinations
• Coordinate legal representation for litigated claims
• Manage claims issues, coverage disputes, denials and carrier follow-up
• Liaise between financial institutions and insurance carriers
• Document claim acknowledgements, denials, closings and submissions in TAM
• Serve as subject matter expert, liaison and project manager for Bond Claims in CenterPoint
• Monitor claims to ensure timely requests for close-out documentation and settlements
• Partner with internal teams to improve workflow efficiency and support departmental initiatives
• Provide on-call support for clients and financial institutions regarding CenterPoint
• Onboard new clients into CenterPoint
• Liaise between tech support and first- and third-party users for IT issues
• Facilitate Plastic Card automation enrollment
• Participate in regional and business unit claims meetings

Bond Claims Agent managing insurance claims for Allied Solutions’ financial institution clients

Bond Claims Agent

Bond Claims Agent managing Bond and Property & Casualty claims for Allied Solutions, an insurance and financial-services solutions provider. Coordinating carriers, financial institutions, documentation, escalations and CenterPoint operations.

• Conduct inbound and outbound calls focused on selling Medicare Advantage, PDPs, and Supplemental plans from multiple carriers
• Provide client support and knowledgeable guidance during policy writing and renewal processes
• Prepare and present policy and coverage options and information to clients
• Maintain client records in the client management database
• Address client questions and issues regarding claims, eligibility, enrollment, and rates
• Comply with state and CMS guidelines

Licensed Health Insurance Agent selling Medicare plans remotely for Integrity’s senior-market health services business

Licensed Health Care Agent

Licensed Health Insurance Agent selling Medicare Advantage, PDP, and Supplemental plans remotely.
Supporting senior-market clients through policy enrollment, renewals, claims, eligibility, and coverage questions.

• Answer moderately complex questions by following guidelines and applying judgment based on related incidents and service requests
• Support hardware, software, client and COTS applications, network administration, and user administration
• Escalate complex problems to resolver teams or vendors
• Use problem-solving and analytical skills to resolve challenging incidents
• Support L1 agents with day-to-day questions about client incidents, requests, and queries

Service Desk Agent supporting Unisys clients’ hardware, software, applications, networks, and users

Service Desk Agent

Service Desk Agent supporting Unisys, a global technology solutions company, with hardware, software, application, network, and user issues. Escalating complex incidents and supporting L1 service desk agents.

• Proactively contact customers by phone
• Understand customers' needs and expectations
• Present tailored, value-oriented commercial solutions
• Build and develop positive, long-lasting customer relationships
• Contribute to business targets and customer satisfaction

Agente de Outbound da Transcom contactando clientes e vendendo soluções energéticas remotamente

Outbound Agent, Portuguese Market

Agente de Outbound da Transcom, empresa global de atendimento ao cliente, contactando clientes e vendendo soluções energéticas. Trabalho remoto com foco em relações duradouras, objetivos comerciais e satisfação do cliente.

• Review unemployment insurance fraudulent and non-fraudulent claimant overpayment cases for compliance with applicable program regulations
• Gather pertinent documents and evidence to support cases
• Analyze findings and determine whether evidence is sufficient to support prosecution
• Assist in preparing cases for collection, criminal prosecution, or civil action
• Testify as necessary in administrative hearings or court proceedings
• Negotiate and monitor repayment agreements with non-fraudulent claimants
• Proceed with court action upon repayment default

Georgia labor agent reviewing unemployment overpayments and preparing fraud and debt collection cases

Benefit Payment Control Agent

Georgia Department of Labor agent reviewing unemployment overpayments and fraudulent claims. Preparing collection, prosecution, civil action, and repayment cases.

• Make primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients
• Adhere to HIPAA guidelines and company policies
• Handle outbound calls professionally and efficiently
• Resolve scheduling issues with provider offices during calls
• Log all call transactions in designated computer software systems
• Assess and escalate calls as needed
• Meet company-set performance goals and KPIs
• Use call scripts to encourage medical providers to send charts via onsite technician, fax, mail, provider portal, and other retrieval methods
• Respond to questions or concerns from provider offices
• Adhere to the Company's Code of Conduct and policies
• Assist with additional work duties or responsibilities as required

Outreach Agent securing medical charts for Datavant’s healthcare data platform

Outreach Agent

Outreach Agent making outbound calls to provider offices for Datavant’s healthcare data platform. Securing medical charts while resolving scheduling issues and meeting KPIs.

• Acquire land, land rights, licenses, leases, permits, and other documents necessary for construction, operation, and maintenance of facilities
• Conduct diverse and complex negotiations with landowners or their designees
• Settle complex damage claims related to property damage caused during construction
• Search courthouse and other records to determine current property ownership and the extent of ownership interests
• Advise and assist in establishing fair market value ranges for land and land rights acquisition
• Draft or supervise preparation of rights-of-entry documents, damage claims, contracts, easements, licenses, leases, permits, purchase options, and other project documents
• Comply with corporate health and safety policies
• Perform other duties as assigned or required

Land Agent acquiring property rights for ERM’s sustainability and electric transmission projects

Land Agent – Field Based

Land Agent acquiring land and property rights for ERM, the global sustainability consultancy.
Supporting electric transmission and distribution projects through negotiations, records research, and easement documentation.

• Review title and land rights, licenses, leases, permits, and other documents related to service easements
• Conduct negotiations with landowners or their designees as needed
• Conduct site visits as needed
• Review title and service easement exhibits
• Liaise with internal and external stakeholders regarding service easements
• Manage transaction administration from file opening through submission for review
• Report transaction progress during bi-weekly team meetings
• Review and record completed service easements
• Comply with corporate health and safety policies
• Perform other assigned or required duties

Right-of-Way Agent negotiating land easements for ERM, a global sustainability consultancy

Right-of-Way Agent – Field Based

Right-of-Way Agent negotiating and documenting service easements for ERM, a global sustainability consultancy.
Managing landowner negotiations, site visits, title reviews, and transaction administration across New Jersey and Pennsylvania.

• Acquire land, land rights, licenses, leases, permits and other documents necessary for construction, operation and maintenance of facilities
• Conduct diverse and complex negotiations with landowners or their designees
• Settle complex damage claims related to property damage during construction
• Search courthouse and other records to determine property ownership and ownership interests
• Advise and assist in establishing fair market values for acquiring land and land rights
• Draft or supervise preparation of rights-of-entry, damage claims, contracts, easements, licenses, leases, permits, options to purchase and other project documents
• Comply with corporate health and safety policies
• Perform other assigned or required duties
• Work in a field-based role with 100% travel and remote project locations
• Support pipeline and electric transmission project efforts

ROW Agent acquiring land rights for ERM’s sustainability infrastructure projects

Right of Way Agent – Field Based

ROW Agent acquiring land rights, permits, and easements for ERM’s pipeline and electric transmission projects. Field-based role negotiating with landowners across U.S. project locations.

• Manage the end-to-end member scheduling process for imaging services, including referrals, appointments, and communications
• Collect and verify member demographic information, insurance eligibility, and benefit coverage
• Coordinate imaging appointments with provider facilities based on member needs, availability, and client requirements
• Serve as the primary member contact and provide appointment updates
• Facilitate communication among members, imaging providers, clients, and internal departments
• Educate members on the Valenz Imaging program, scheduling process, and available imaging options
• Confirm appointments and document scheduling activities in applicable systems
• Monitor scheduling progress, identify barriers to timely care, and coordinate resolutions
• Build and maintain professional relationships with imaging providers and clients
• Assist with claims-related activities and administrative support functions
• Support growth and utilization of the Valenz Imaging program
• Document member interactions, scheduling activities, and case information in internal systems
• Collaborate with cross-functional teams to improve operational efficiency
• Perform other duties as assigned

Concierge Scheduling Agent coordinating US imaging appointments for Valenz healthcare platform

Concierge Scheduling Agent

Concierge Scheduling Agent coordinating imaging referrals and appointments for Valenz, a healthcare platform simplifying care and reducing costs. Supporting members, providers, and clients remotely across the US.

• Make reservations, issue tickets and itineraries, and compute passenger fares
• Handle baggage check-in, excess baggage charges, and general travel information
• Assist passengers at boarding gates, validate tickets, and process boarding procedures
• Manage reservations, standby travelers, and luggage arrangements
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, invalidate tickets, and finalize reports
• Conduct lost-and-found activities, trace lost articles, update passengers, and return found items
• Process lost or damaged baggage claims, settle minor claims, and forward larger claims
• Receive and process domestic and international airfreight shipments, including routing, rates, and documentation
• Maintain accurate airfreight inventory records across warehouse, dispatch, and delivery processes
• Ensure compliance with site security protocols and report breaches or suspicious activities
• Provide customer service for airport and passenger operations, supporting operational efficiency

Passenger Services Agent supporting travelers, baggage, ticketing, and airfreight operations for WFS at Albany Airport

Passenger Services Agent

Passenger Services Agent supporting travelers, baggage, ticketing, and airfreight operations for WFS at Albany Airport. Processing reservations, claims, shipments, and flight documentation.

• Perform computer data entry
• Prepare all flight documents
• Interface with U.S. Customs
• Prepare import and export documentation
• Accept and distribute cargo according to applicable air carrier and DOT regulations
• Compile customer lists for sales leads
• Solicit orders and speak with customers to complete sales
• Quote prices and terms and prepare sales contracts
• Estimate customer delivery dates based on company delivery schedules
• Move cargo up to 70 lbs.
• Comply with WFS site security procedures
• Monitor staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance
• Drive cargo handling equipment
• Retrieve import and export documents to and from aircraft
• Report to work regularly and on time

Air cargo office agent preparing shipment documents and coordinating cargo operations for WFS

Air Cargo Office Agent

Air cargo office agent preparing import/export documents and coordinating cargo acceptance for Worldwide Flight Services.
Supporting customs compliance, customer sales, aircraft document retrieval, and secure airport cargo operations.

• Investigate criminal activity and conduct crime scene searches
• Interview and interrogate persons connected with criminal investigations
• Prepare detailed investigative reports
• Assist law enforcement agencies with investigations and prosecutions
• Testify in court in a professional and logical manner
• Gather information for identifying persons and criminal intelligence
• Apprehend wanted persons
• Conduct background investigations
• Communicate with individuals and groups across law enforcement and criminal justice communities
• Serve in investigative units or operational functions according to agency needs

SBI Agent investigating crimes for North Carolina’s State Bureau of Investigation

SBI Agent

SBI Agent investigating criminal activity, supporting law-enforcement partners, and testifying in court. Serving North Carolina’s State Bureau of Investigation across statewide investigative assignments.

• Investigate criminal activity and conduct crime scene searches
• Interview and interrogate persons in connection with criminal investigations
• Prepare detailed investigative reports
• Assist law enforcement agencies with investigation and prosecution of cases
• Testify in court in a self-confident, professional, and logical manner
• Gather information for identification of persons and criminal intelligence
• Apprehend wanted persons
• Conduct background investigations
• Interact with individuals from diverse backgrounds and with law-enforcement and criminal-justice communities
• Respond on a 24-hour, 7-day-per-week basis
• Attend the 13-week SBI Special Agent Academy and complete required field training

SBI Agent Associate investigating crimes for North Carolina’s State Bureau of Investigation

Agent Associate

SBI Agent Associate investigating criminal activity for North Carolina’s State Bureau of Investigation. Conducting interviews, crime-scene searches, arrests, reports, and courtroom testimony.

• Conduct ownership and title research for prospective AUM sites, mining claims, and private parcels.
• Compile and maintain accurate records of landowners, mineral rights, surface rights, and applicable encumbrances.
• Support due diligence for site acquisition, staking, leasing, or agreements.
• Track land status changes and ensure internal systems stay updated.
• Assist with planning and executing staking of new mining claims on BLM and state lands.
• Ensure compliance with location requirements, monument standards, and submission deadlines.
• Document field staking with GPS coordinates, maps, and photos.
• Support early-stage site visits and field assessments.
• Help prepare and file POOs, COO's NOIs, NOEs, and associated regulatory documents.
• Coordinate with state agencies, BLM field offices, and other authorities as needed.
• Track deadlines, renewals, fees, and required updates for active permits and claims.
• Maintain organized records for audits, compliance reviews, and internal reporting.
• Assist with land access agreements, landowner correspondence, and right-of-entry documentation.
• Support documentation for surface disturbance, reclamation reporting, and regulatory compliance.
• Maintain land databases, mapping files, and GIS-relevant information in coordination with GIS staff.
• Track expiring claims, renewal deadlines, and administrative requirements.
• Provide land-related information to Resources, Operations, and Corporate Development teams.
• Assist with preparing maps, summaries, and land packages for leadership and investors.
• Help coordinate surveying, drilling access, cultural clearances, and environmental requirements.
• Abide by all policies and procedures established by DISA.
• Attend and participate in all required safety trainings.
• Assist with any task required by the direct supervisor.

Land Agent securing uranium and abandoned mine site assets for DISA

Land Agent

Land Agent supporting DISA’s uranium and abandoned uranium mine portfolio through land research, permitting, mining claims, and field operations. Coordinating regulatory filings, access agreements, GIS records, and site assessments.

• Marshall aircraft upon arrival and departure
• Load and unload cargo on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders and tugs, to transport cargo between the terminal, warehouse, and aircraft
• Perform ground service functions, including connecting/removing ground power and ground start units and water service
• Perform aircraft pushback, wing walking, and related guide man functions
• Maintain a secure work environment
• Support the timely delivery of cargo, luggage, and business-to-customer shipments while contributing to on-time flights

Part-time Ramp Agent loading aircraft cargo for Worldwide Flight Services at Austin airport

Ramp Agent

Part-time Ramp Agent loading cargo, servicing aircraft, and operating ground equipment for Worldwide Flight Services at Austin airport. Supporting safe, secure, on-time airport operations.

• Provide personalized, in-person guest check-in briefings and retail sales support at the base of operations
• Deliver professional, courteous greetings and extraordinary guest service
• Provide safety briefings, flight following, ramp operations support, and retail sales assistance
• Establish rapport and trust with guests and help them select products matching their needs
• Sell retail items and upsell experiences
• Resolve guest issues promptly and follow up to ensure satisfaction
• Provide detailed purchase recaps and thank guests for their business
• Help grow base revenue through retail sales
• Maintain knowledge of local attractions, tours, and retail offerings
• Ensure compliance with operational specifications, HR requirements, and the Safety Management System
• Perform other duties as assigned

Guest Relations Agent supporting helicopter-tour guests and retail sales at Blue Hawaiian Helicopters

Guest Relations Agent

Guest Relations Agent delivering in-person check-in, safety briefings, and retail sales for Blue Hawaiian Helicopters’ tour guests. Supporting local attraction sales and resolving guest issues at the Lihue base.

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned

Cross Trained Agent handling ticketing and passenger services at Cape Air

Cross Trained Agent

Cross Trained Agent handling ticketing, operations, and ramp duties at Cape Air. Providing customer service and managing passenger-related tasks in Wolf Point, MT.

• Answer inbound calls and route to the correct team
• Educate customers on our product offerings
• Build and confirm tour packages
• Explain offers and upgrades available
• Review and complete Retail booking notations
• Perform to and exceed qualitative and quantitative performance goals

Client Care Agent servicing Collette customers in a remote role

Client Care Agent

Client Care Agent servicing Collette customers in an inbound and outbound call environment. Supporting the sales team and product line under the Retail division.

• The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations.
• Complies lists of customers for use as sales leads.
• Solicits orders or talks with customers to complete sales.
• Quotes prices and terms and prepares sales contracts for orders obtained.
• Estimates date of delivery to customer, based on knowledge of company’s delivery schedules.
• Moves cargo up to 70lbs.
• Comply with WFS site security procedures for assigned warehouse and other operations.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Agent Cargo preparing flight documents and handling cargo shipments in Miami.

Agent Cargo at Worldwide Flight Services managing cargo transport and documentation in Miami. Responsibilities include data entry, customer communication, and compliance with DOT regulations.

Agent jobs in United States

See all jobs on JobTailor

Bond Claims Agent

Licensed Health Care Agent

Service Desk Agent

Outbound Agent, Portuguese Market

Benefit Payment Control Agent

Outreach Agent

Land Agent – Field Based

Right-of-Way Agent – Field Based

Right of Way Agent – Field Based

Concierge Scheduling Agent

Passenger Services Agent

Air Cargo Office Agent

SBI Agent

Agent Associate

Land Agent

Ramp Agent

Guest Relations Agent

Cross Trained Agent

Client Care Agent

Air Cargo Office Agent