Client Care Agent

Collette

Client Care Agent servicing Collette customers in an inbound and outbound call environment. Supporting the sales team and product line under the Retail division.

Posted 8/1/2026full-timePawtucket • Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively answering inbound calls, educating customers on product offerings, and building tour packages. Proficient in Microsoft Excel, Outlook, and Word, with a focus on attention to detail and organizational abilities.

Highest-signal resume keywords

Call Center ExperienceTravel Industry ExperienceMicrosoft Excel ProficiencyCustomer Service SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail Booking NotationsTour Package BuildingQualitative Performance GoalsQuantitative Performance Goals

Soft Skills

ProfessionalismOrganizational SkillsTeam CollaborationCuriosityContinuous Learning

Tools & Technologies

Microsoft OutlookMicrosoft Word

About the role

Key responsibilities & impact

Answer inbound calls and route to the correct team
Educate customers on our product offerings
Build and confirm tour packages
Explain offers and upgrades available
Review and complete Retail booking notations
Perform to and exceed qualitative and quantitative performance goals

Requirements

What you’ll need

Call Center and/or travel industry experience is a plus
Strong attention to detail
Ability to organize and prioritize day-to-day activities
Strong computer skills with Microsoft Excel, Outlook and Word
Ability to handle customers with professionalism
Ability to work effectively with all team members
Embrace a mindset of curiosity and continuous learning
Some higher education preferred, but not necessary.

Benefits

Comp & perks

Medical, Dental, and Vision coverage
Peloton One Membership
Generous PTO, paid holidays, and your birthday!
Paid hours to give back to causes you care about
401(k) with company match
Paid parental leave
Paid bereavement leave
Access to our Employee Assistance Program
Tuition reimbursement
Exclusive travel discounts, incentives and more!