Collette

Technical Program Manager

• Develops and executes comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions.
• Conducts bi-weekly demos of work completed with the internal team and also does stakeholder reviews with every release.
• Identifies and mitigates risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborates with cross-functional teams, including engineering, product/design, QA and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilizes advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champions the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Product Manager

• Own performance and execution of collection of tours, including tour design, continuous enhancement, choreography &implementation of all tour elements
• Lead annual contracting process for tours, collaborating/providing direction to the Purchasing team
• Proactively offer and recommend product enhancement and new product development opportunities
• Establish and lead new product development, lead pre-season training/rehearsal travel, train TauckDirectors
• Seek and incorporate feedback from internal & external customers for tours in region
• Ensure all deadlines are met in Product Planning Calendar
• Provide accurate and timely information to all internal departments as necessary with day-to-day needs

Communications

• Oversee and finalize airline reservations for Tauck Directors through the CRS system.
• Own and manage the Tour Director Communication process.
• Manage Tauck Director special travel requests and maintain a 30-day advance booking window.
• Evaluate and approve appropriate layover arrangements for Tauck Directors.
• Work closely with scheduling team and Tour Director Managers for effective communication.
• Cultivate positive relationships with Tour Directors, suppliers, and colleagues.
• Identify opportunities for cost savings in standard travel plans.
• Administer and maintain Tauck Director travel records.
• Participate in TD seminar planning, execution, and manage special events travel needs.
• Responsible for team compliance with the TD Travel budget.

Technical Program Manager

Product Manager

Travel & Communications Manager