Guest Relations Agent

Blue Hawaiian Helicopters

Guest Relations Agent delivering in-person check-in, safety briefings, and retail sales for Blue Hawaiian Helicopters’ tour guests. Supporting local attraction sales and resolving guest issues at the Lihue base.

Posted 8/4/2026full-timeLihue • Hawaii • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional guest service and sales skills, with a strong knowledge of local attractions and the tour industry. Capable of effectively communicating and resolving guest issues while maintaining compliance with operational standards.

Highest-signal resume keywords

Guest Service ExcellenceRetail Sales SupportKnowledge of Local AttractionsExcellent Communication SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail SalesSafety BriefingsFlight FollowingRamp Operations SupportTour Industry Knowledge

Soft Skills

Excellent Personal Interaction SkillsStrong Listening SkillsAdaptabilitySelf-MotivatedTimeliness

Tools & Technologies

Microsoft Office SuiteWordExcelPowerPointOutlook

Industry Keywords

Guest Check-InOperational ComplianceSales-Driven EnvironmentCustomer Needs IdentificationBilingual (English Required)

About the role

Key responsibilities & impact

Provide personalized, in-person guest check-in briefings and retail sales support at the base of operations
Deliver professional, courteous greetings and extraordinary guest service
Provide safety briefings, flight following, ramp operations support, and retail sales assistance
Establish rapport and trust with guests and help them select products matching their needs
Sell retail items and upsell experiences
Resolve guest issues promptly and follow up to ensure satisfaction
Provide detailed purchase recaps and thank guests for their business
Help grow base revenue through retail sales
Maintain knowledge of local attractions, tours, and retail offerings
Ensure compliance with operational specifications, HR requirements, and the Safety Management System
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or general education degree (GED)
Excellent personal interaction skills
Expert-level knowledge of the local area and attractions
Knowledge of the tour industry
Adaptability and ability to support business changes
Ability to overcome objections and offer alternate solutions
Timeliness and professional appearance
Excellent written and verbal communication skills
Fluent English required; bilingual a plus
Strong listening skills to identify customer needs
Self-motivated and able to work independently in a sales-driven environment
Ability to occasionally lift up to 25 pounds and stand for long periods
Proven ability to juggle multiple duties and prioritize
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Availability Sunday–Saturday, generally 3–5 days per week, including one Saturday or Sunday
Availability for opening, mid, or closing shifts between 7:00 a.m. and 6:00 p.m.
Regular attendance is an essential function of the position

Benefits

Comp & perks

Competitive hourly wage of $19.00–$24.00 per hour
Biweekly commission program based on retail sales, first-class seat upgrades, and buyouts
Commission earnings shared among the team based on hours worked
Industry-leading benefits (details provided via the employer’s benefits page)
Reasonable accommodations for disabled employees
Equal employment opportunity protections