Blue Hawaiian Helicopters

Manager

• Manage, mentor and coach sales team.
• Meet and exceed sales targets.
• Have daily in-person interactions with all members of staff to mentor and coach to ensure that sales goals are achieved, division goals are met and ensure that the sales process is understood and consistently used.
• Manage performance of team (including corrective action as necessary).
• Research and approve charge backs from accounting.
• Attend and participate in sales meetings, training seminars, product seminars.
• Assist in creating incentive programs.
• Keep up to date on and enforce corporate and location specific policies.
• Resolve employee relations issues as they arise and escalate to HR as appropriate.
• Assist senior leadership in setting sales & development goals for the territory.
• Recruit and train new employees.
• Screen, interview and assist in selecting qualified candidates.
• Manage and implement the on-boarding process for new staff.
• Manage and track on-going training completion.
• Facilitate on site training for the reservation system and the sales process.
• Ensure that each team member attends appropriate activities so that they will have first-hand experiences to share about activities with guests.

Manager, Concierge