Concierge Scheduling Agent

Vālenz® Health

Concierge Scheduling Agent coordinating imaging referrals and appointments for Valenz, a healthcare platform simplifying care and reducing costs. Supporting members, providers, and clients remotely across the US.

Posted 8/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing member scheduling processes, including appointment coordination, insurance verification, and effective communication with stakeholders. Proficient in utilizing healthcare software and maintaining compliance with HIPAA regulations while delivering exceptional customer service.

Highest-signal resume keywords

Healthcare Scheduling ExperienceInsurance VerificationCustomer Service ExcellenceMicrosoft Office ProficiencyEHR Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingData Entry AccuracyClaims ProcessingReferral ManagementBenefit Verification

Soft Skills

Strong Communication SkillsOrganizational SkillsProblem-Solving SkillsAttention to DetailAdaptability

Tools & Technologies

EHR SystemsCRM ToolsScheduling PlatformsMicrosoft OutlookMicrosoft Teams

Industry Keywords

Patient AccessHealthcare OperationsHIPAA ComplianceMember EngagementOperational Efficiency

About the role

Key responsibilities & impact

Manage the end-to-end member scheduling process for imaging services, including referrals, appointments, and communications
Collect and verify member demographic information, insurance eligibility, and benefit coverage
Coordinate imaging appointments with provider facilities based on member needs, availability, and client requirements
Serve as the primary member contact and provide appointment updates
Facilitate communication among members, imaging providers, clients, and internal departments
Educate members on the Valenz Imaging program, scheduling process, and available imaging options
Confirm appointments and document scheduling activities in applicable systems
Monitor scheduling progress, identify barriers to timely care, and coordinate resolutions
Build and maintain professional relationships with imaging providers and clients
Assist with claims-related activities and administrative support functions
Support growth and utilization of the Valenz Imaging program
Document member interactions, scheduling activities, and case information in internal systems
Collaborate with cross-functional teams to improve operational efficiency
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
2+ years of experience in healthcare scheduling, patient access, medical office operations, customer service, or related healthcare support required
Experience verifying insurance eligibility, benefits, referrals, or prior authorizations preferred
Experience working in a fast-paced, customer-focused environment with multiple priorities
Demonstrated commitment to exceptional customer service and positive member experiences
Strong verbal and written communication skills
Excellent organizational skills; ability to prioritize tasks, manage multiple cases, and meet service level expectations
Strong attention to detail and accuracy in data entry, appointment scheduling, and documentation
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information according to HIPAA and company policies
Ability to identify scheduling barriers, resolve routine issues, and escalate complex concerns
Proficiency with Microsoft Office, including Outlook, Word, and Teams
Ability to learn and use scheduling platforms, EHR systems, CRM tools, and other healthcare software
Ability to work collaboratively and independently
Strong problem-solving skills and adaptability
US-based work location required
Quiet, distraction-free workspace
Reliable internet connection
Adherence to company security protocols, including VPNs, secure passwords, and company-approved devices/software

Benefits

Comp & perks

Generous compensation commensurate with experience and performance
Competitive benefits package with generous employer subsidies
Flexible and remote working options
401k with generous employer match and immediate vesting
Personal and professional development opportunities
Supportive family benefits, including paid leave for new family members
Companywide philanthropic program, Valenz Communities Connection
Necessary equipment provided
Generously subsidized company-sponsored Medical, Dental, and Vision insurance
Spending account options: HSA, FSA, and DCFSA
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors