Service Desk Agent

Unisys

Service Desk Agent supporting Unisys, a global technology solutions company, with hardware, software, application, network, and user issues. Escalating complex incidents and supporting L1 service desk agents.

Posted 8/13/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates problem-solving and analytical skills to effectively resolve incidents and support users with hardware, software, and network administration. Capable of providing guidance to L1 agents and escalating complex issues as needed.

Highest-signal resume keywords

Problem-Solving SkillsAnalytical SkillsUser AdministrationNetwork AdministrationTechnical Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client SupportCOTS Applications SupportIncident ResolutionService Request ManagementTechnical Troubleshooting

Soft Skills

Judgment ApplicationCommunication Skills

Certifications & Qualifications

Technical CertificationAssociate Degree

Industry Keywords

Export-Controlled CommoditiesU.S. Government Authorizations

About the role

Key responsibilities & impact

Answer moderately complex questions by following guidelines and applying judgment based on related incidents and service requests
Support hardware, software, client and COTS applications, network administration, and user administration
Escalate complex problems to resolver teams or vendors
Use problem-solving and analytical skills to resolve challenging incidents
Support L1 agents with day-to-day questions about client incidents, requests, and queries

Requirements

What you’ll need

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1–2 years’ experience in area of responsibility
Must be eligible for any required U.S. Government authorizations for access to export-controlled commodities and technology

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Unisys Website LinkedIn All Job Openings 10,000+ employees Founded 1980 💼 Consulting 📦 Logistics 🤖 Artificial Intelligence 💰 Post-IPO Debt on 2020-10 Consulting
Logistics
Artificial Intelligence Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients. Service Desk Agent 🔥 0 minutes ago 🔔 Pennsylvania – Remote ⏰ Full Time 🟢 Junior ✨ Agent 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer moderately complex questions by following guidelines and applying judgment based on related incidents and service requests
Support hardware, software, client and COTS applications, network administration, and user administration
Escalate complex problems to resolver teams or vendors
Use problem-solving and analytical skills to resolve challenging incidents
Support L1 agents with day-to-day questions about client incidents, requests, and queries 🎯 Requirements
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1–2 years’ experience in area of responsibility
Must be eligible for any required U.S. Government authorizations for access to export-controlled commodities and technology Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Service Desk Agent 🔥 13 hours ago SAIC 10,000+ employees ☁️ SaaS 📣 Marketing 🏢 Enterprise Website LinkedIn All Job Openings SAIC service desk agent supporting U.S. Department of Transportation users. Providing Tier 1 technical assistance, incident creation, request fulfillment, and Windows/Office support. 🇺🇸 United States – Remote 🔥 Funding within the last year 💰 $500M Post-IPO Debt - SAIC on 2025-09 ⏰ Full Time 🟢 Junior ✨ Agent 🚫👨‍🎓 No degree required Licensed Property & Casualty Agent 🔥 16 hours ago Qualfon 10,000+ employees 📣 Marketing 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Remote licensed insurance advocate assisting U.S. members with policies, billing, and coverage changes. Qualfon provides omnichannel customer-experience and business-support solutions. 🇺🇸 United States – Remote 💵 $22 / hour ⏰ Full Time 🟢 Junior ✨ Agent Licensed Property & Casualty Agent 🔥 16 hours ago Qualfon 10,000+ employees 📣 Marketing 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Remote insurance advocate assisting Qualfon members with personal lines quotes, policies, billing, and coverage changes. Delivering compliant, personalized support across phone, email, and digital channels. 🇺🇸 United States – Remote 💵 $22 / hour ⏰ Full Time 🟢 Junior ✨ Agent 🚫👨‍🎓 No degree required Licensed Property & Casualty Agent – GA 🔥 18 hours ago Qualfon 10,000+ employees 📣 Marketing 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Remote Property & Casualty Insurance Advocate assisting members with policies, billing, quotes, and coverage changes. Qualfon provides omnichannel customer experience and business support solutions. 🇺🇸 United States – Remote 💵 $22 / hour ⏰ Full Time 🟢 Junior ✨ Agent 🚫👨‍🎓 No degree required Licensed Property & Casualty Agent – GA 🔥 18 hours ago Qualfon 10,000+ employees 📣 Marketing 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Remote insurance advocate assisting Qualfon members with quotes, billing, underwriting, and policy changes. Processing personal-lines transactions while delivering compliant, accurate customer support. 🇺🇸 United States – Remote 💵 $22 / hour ⏰ Full Time 🟢 Junior ✨ Agent 🚫👨‍🎓 No degree required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs