Unisys

Architect

• Design and implement comprehensive M365 solutions tailored to client needs, encompassing all M365 workloads including Exchange Online, SharePoint Online, OneDrive for Business, Intune, Teams, and Entra ID.
• Develop and implement Microsoft 365 solutions based on best practices and guidelines from the Microsoft 365 Solution and Architecture Centre.
• Design enterprise architecture that aligns with networking, identity, security, and multi-national principles
• Create detailed design documents that outline solution architecture and implementation plans.
• Lead and execute M365 Tenant-to-Tenant migration projects, ensuring minimal disruption to business operations.
• Utilize PowerShell scripting to automate administrative tasks and enhance the efficiency of M365 implementations.
• Maintain up-to-date knowledge of M365 technologies, industry trends, and best practices to ensure the delivery of cutting-edge solutions.
• Provide support in troubleshooting prominent technical issues related to M365 environments as required.
• Communicate effectively with clients, stakeholders, and team members to ensure the successful delivery of projects and fulfillment of client requirements.
• Provide thorough documentation for operation handover and knowledge sharing, ensuring smooth transitions and ongoing support.

Microsoft 365 Architect

Analyst

• Works with business leadership to understand objectives, operational processes, gaps, and challenges.
• Analyzes routine business issues using data from internal and external sources.
• Develops reports for leadership on performance and characteristics of various aspects of the business.
• Conducts business diagnostics to identify, quantify, and prioritize specific process improvement and change targets.
• Develops recommendations to streamline processes, reduce costs, enhance effectiveness, and improve client experience outcomes.
• Delivers recommendations to process owners/stakeholders.
• Engages with Operations colleagues, business owners, and stakeholders to craft and execute process improvement project plans.
• Supports process improvement implementation through education, training, or other means.

Commercial Strategy Analyst

• Support organizational change initiatives that help leaders, teams, and organizations understand, adopt, and embrace changes across business processes, systems, technology, and organizational structures
• Contribute to the execution of OCM activities aligned with project goals and stakeholder needs
• Assist in assessing readiness for change at individual, team, and organizational levels
• Support the development of tactics to enable smooth implementation and overcome resistance to change
• Participate in drafting initiative‑specific deliverables such as change impact assessments, stakeholder analyses, and resistance management plans
• Help monitor change adoption progress and identify opportunities for improvement
• Develop clear, engaging, and audience‑appropriate communications (emails, newsletters, intranet content, posters, presentations, etc.)
• Assist in creating multimedia collateral—videos, infographics, brochures—supporting change awareness and understanding
• Communicate complex ideas in simple, accessible language tailored to diverse stakeholder groups
• Contribute to training needs assessments and the development of learning materials
• Support delivery of training sessions for individuals, teams, and leaders
• Help maintain training assets and update content as needed
• Work closely with OCM Managers and Leads to ensure alignment with broader change strategies
• Participate in workshops, feedback sessions, and stakeholder briefings to gather insights and refine approaches.

Associate Analyst OCM

Artificial Intelligence

• Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions
• Collaborate with Product, Engineering, and Customer/Account teams to gather and translate onboarding requirements
• Translate customer-specific business needs into clear technical requirements and implementation plans
• Create and maintain user stories, onboarding workflows, and acceptance criteria for deployment activities
• Develop process flows, system diagrams, and onboarding documentation (e.g., using Visio or similar tools)
• Act as a liaison between technical teams and customer-facing teams to ensure smooth onboarding experiences
• Support configuration and integration of platform components within customer environments
• Analyze onboarding performance, customer usage, and product metrics to identify improvement opportunities
• Identify and drive automation opportunities within onboarding and deployment processes
• Operate within ITSM / Service Desk environments to support onboarding-related incidents, requests, and changes
• Participate in Agile ceremonies, ensuring alignment between deployment and development teams

Senior Automation Analyst – AI/ML, Chatbot Platforms

ServiceNow

• Staying aligned with emerging technologies and proposing innovative solutions
• Building strong business cases to support the adoption of new technologies
• Designing and delivering technical architecture for automation technologies
• Integrating diverse technologies, tools, and platforms to meet use‑case requirements
• Translating business requirements and process workflows into modular technical designs
• Using programming and scripting languages to develop automation routines
• Creating and executing unit and integration test cases
• Collaborating with Architects to engineer new capabilities
• Following Agile/SDLC processes and adhering to development best practices
• Working with Automation Analysts, account teams, and customer teams to deploy automation workflows
• Participate in code reviews to ensure compliance with standards and alignment with best practices
• Ensuring automation routines meet technical design and performance expectations.

ServiceNow Developer – Automation Tools

Senior Automation Analyst – AI

Project Manager

• A Project Administrator provides essential behind-the-scenes support to project teams by managing documentation, schedules, contracts, and stakeholder communication to ensure projects stay on time and within budget.
• Key duties include organizing meetings, preparing progress reports, processing invoices, and maintaining project records.
• They act as a central hub for information, assisting project managers with resource coordination and administrative tasks.

Assoc PM, Client Project Management – Home Affairs, DAFF

Security Engineer

• Play a key role in analysing, building and operating secure network solutions
• Reviewing customer network and security capabilities
• Assessing and analysing security posture
• Mapping and analysing data flows and processes
• Building Proof-of-Concept (PoC) environments
• Setting up and maintaining the lab environment
• Handling day-to-day lab operations and troubleshooting
• Testing and troubleshooting new equipment
• Validating operational procedures and documentation
• Automating security infrastructure testing
• Supporting staging, pre-provisioning and rollout of solutions
• Assisting and guiding customers during migrations
• Providing higher-level support for delivered solutions
• Creating and maintaining operational procedures and manuals
• Writing activity and test reports
• Tracking issues and following up with vendors and partners
• Gathering and managing legal, business and technical requirements

Network/Security Specialist

Director

• Provide leadership and oversight for the US&C Client Delivery Operations team
• Partner with client management to develop strategy
• Oversee client engagement to ensure successful implementation
• Drive Operational Excellence and take ownership of client issues
• Coach and mentor a large team of Client Delivery Executives
• Solve complex problems across matrixed organizations
• Manage executive-level client relationships

Senior Director, Client Delivery Executive

• This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms
• Collaborate closely with SE, CE, CDE & CTO organizations to develop and execute account strategies
• Identify, qualify, and nurture new business opportunities within existing and prospective clients
• Create pursuit kits to support sales engagements and drive pipeline growth
• Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs
• Design and implement accelerators to demonstrate value and innovation across the ServiceNow , Freshworks and EasyVista platforms
• Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell
• Own and complete RFP responses, ensuring alignment with client requirements and sales objectives
• Draft Statements of Work (SOWs) for client projects
• Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing
• Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads
• Build and maintain strong client relationships at multiple organizational levels, acting as a trusted advisor
• Provide feedback to product and marketing teams based on client and market insights
• Oversee project execution by the ESS delivery organization

Principal Solution Lead – ServiceNow, Pre Sales

• Support assigned applications and system components using technical and procedural expertise
• Contribute to the design, development, and delivery of system features
• Participate in design discussions and help define technical solutions
• Assist with estimation of effort, resources, and timelines
• Support migration of legacy systems to modern platforms
• Develop and execute unit and system testing, ensuring secure coding practices
• Troubleshoot and enhance existing and new system features
• Document processes and best practices
• Provide regular updates to stakeholders
• Mentor junior team members

ServiceNow Developer

Administration

• Ejecutar y dar seguimiento a actividades operativas programadas en infraestructura y sistemas asegurando su correcta documentación, aprobación y cierre.
• Colaborar con equipos internos y globales durante las distintas etapas de ejecución (antes, durante y después de ventanas de mantenimiento).
• Dar seguimiento a tickets, incidentes y requerimientos operativos.
• Monitorear sistemas y apoyar en la detección y resolución de fallas.
• Participar en revisiones periódicas de vulnerabilidades y apoyar en la implementación de acciones correctivas.

Administrador de Infraestructura y Sistemas

Network Engineer

• Network Engineer with solid expertise in LAN, WAN, WLAN, along with specialized Cisco skills.
• Design, implement, and manage complex network infrastructures (LAN, WAN, WLAN, SD-WAN).
• Support both remote and on-site for network issues, ensuring high network performance and security.
• Handle troubleshooting across OSI layers and TCP, collaborating with manufacturers for escalations and issue resolutions.
• Lead client-facing roles, delivering reports, presentations, and acting as the key contact for projects with clients and vendors.
• Execute network and security projects, collaborating with global teams and vendors, and ensuring successful implementation in critical environments.

• Provides consultation and hands‑on support to help leaders, teams, and organizations understand, adopt, and implement change initiatives.
• Supports the design and delivery of change, learning, and end‑user enablement activities that address resistance, improve adoption, and contribute to successful business outcomes.
• Focuses on the people side of change related to business process updates, systems and technology implementations, job role changes, and organizational adjustments, with an emphasis on end‑user readiness and continuous improvement.
• Provides change management, learning, and end‑user enablement support for defined initiatives and projects under the guidance of more senior practitioners.
• Supports small to moderately complex change or enablement efforts, contributing to project workstreams as assigned.
• Assists with change impact and readiness assessments to identify stakeholder needs, learning requirements, and end‑user impacts.
• Helps identify process improvement opportunities by gathering input, documenting current‑state processes, and supporting future‑state recommendations.
• Contributes to the identification of potential resistance, adoption risks, and capability gaps, and supports the development of mitigation strategies and enablement tactics.
• Collaborates with change management team members, project teams, and stakeholders to develop and execute deliverables across: Communications and messaging, Sponsorship and leadership support, Manager and team coaching materials, Learning and training content, End‑user enablement and support resources, Resistance and adoption management activities.
• Supports the design and delivery of learning assets (e.g., training sessions, job aids, guides, and performance support materials) that help end users adopt new processes, tools, and ways of working.
• Assists in facilitating training sessions, workshops, or enablement activities as needed.
• Provides support to project teams and people leaders by reinforcing change and adoption practices.
• Helps track adoption, learning effectiveness, and change progress metrics; documents issues, risks, and feedback.
• Monitors end‑user feedback and adoption trends, escalating concerns and improvement opportunities to senior team members.

Microsoft 365 Architect

Commercial Strategy Analyst

Associate Analyst OCM

Senior Automation Analyst – AI/ML, Chatbot Platforms

ServiceNow Developer – Automation Tools

Senior Automation Analyst – AI

Assoc PM, Client Project Management – Home Affairs, DAFF

Network/Security Specialist

Senior Director, Client Delivery Executive

Principal Solution Lead – ServiceNow, Pre Sales

ServiceNow Developer

ServiceNow Developer

Administrador de Infraestructura y Sistemas

Network Engineer

Senior Analyst – Change, Learning, Enablement