Unisys

Business Analyst

• Start a career in IT management within IT Service Management (ITSM)
• Ensure right people are doing the right thing at the right time for IT outcomes
• Contribute to the future of ITSM focusing on people and organisation
• Manage various tasks in a structured environment
• Collaborate within a team to deliver IT services effectively

Service Management Analyst

Support Engineer

• Technical support for assigned team’s work within specified applications
• Participating member on teams for product/system development
• Engaging in design and development discussions
• Assisting with feature estimation
• Creating migration plans for legacy tools
• Developing and implementing unit and systems testing
• Providing technical support and troubleshooting
• Documenting processes and best practices
• Updating stakeholders on status and challenges
• Training and mentoring junior team members

Support Services Engineer

Director

• The Director, Delivery Management for our CA&I portfolio has primary responsibility for practice management and strategic business development across multiple service lines, with direct leadership accountability for enterprise infrastructure delivery including network and data center services.
• This role owns financial and operational performance, client relationships, and people leadership while driving revenue, margin, service quality, and client satisfaction across a complex, enterprise managed services environment.
• Maintains full responsibility and management for multiple service lines across the Cloud Applications & Infrastructure portfolio.
• Provides end-to-end delivery leadership for infrastructure service lines, including network and data center operations.
• Manages all financials and operational metrics for the practice.
• Ensures engagements consistently achieve or exceed revenue, margin, service level objectives, and quality targets.
• Interfaces with client senior executives to generate additional business.

Infrastructure Delivery Director

Security Engineer

• Provide security architecture guidance across cloud, infrastructure, network, endpoint, and identity platforms.
• Validate security requirements for new and existing solutions.
• Conduct design reviews to identify risks and control gaps.
• Develop and maintain architecture and security design documentation.
• Engage directly with Australian Government clients to facilitate security workshops, architecture reviews, and risk discussions.
• Translate business and regulatory requirements into practical and effective technical outcomes.
• Conduct security assessments, gap analyses, and cybersecurity maturity reviews.
• Present findings, recommendations, and remediation strategies to technical and executive stakeholders.
• Provide security oversight throughout project lifecycles, from requirements gathering through implementation and operational transition.
• Participate in governance forums, design authorities, and technical review boards to ensure solutions meet security, architecture, and contractual requirements.
• Support customer pursuits and pre-sales activities by providing cybersecurity subject matter expertise.
• Contribute to solution designs, statements of work (SOWs), and technical proposals.
• Participate in customer workshops and solution discussions.
• Identify opportunities for security uplift, advisory services, and managed security engagements.
• Conduct security risk assessments and maintain risk registers.
• Develop risk mitigation and treatment recommendations.
• Develop and maintain security standards, policies, procedures, and supporting documentation.
• Support audit, assurance, and accreditation activities aligned to the Information Security Manual (ISM), Essential Eight, and Protective Security Policy Framework (PSPF).
• Provide architecture guidance and control reviews aligned with ISM requirements.
• Support clients in preparing for IRAP assessments and accreditation activities.
• Develop security documentation, evidence packs, and compliance artefacts.
• Collaborate with assessors, project teams, and stakeholders to address and remediate assessment findings.
• Review vulnerability assessment and security reporting outputs.
• Support vulnerability prioritization and remediation activities.
• Assist Security Operations Centre (SOC), engineering, and client teams during security incidents.
• Contribute to incident reporting, investigation, and corrective action planning.

Security Delivery Architect

Marketing Analyst

• Own end-to-end CRM campaign creation and execution, including automation rules
• Manage data imports and ongoing data integrity across the CRM, forms, landing pages, and third-party data sources
• Troubleshoot system errors affecting lead flow
• Lead CRM improvement initiatives
• Manage lead flow and the lead revenue cycle, tracking conversions and MQL/SQL delivery
• Audit conversion funnels regularly
• Partner with Field Marketing to build and refine lead scoring models
• Deliver performance reporting across channels, campaigns, and initiatives
• Evaluate performance against KPIs
• Prepare ad hoc reports and analysis to support evolving marketing and business needs
• Stay current on digital and social trends

Campaign Operations Analyst

Agent

• 2nd Level telephone contact support.
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
• Must be logged into the call system so that HHO’s can be received.
• Ability to resolve problems with or without remote tools.
• Consistently achieve First Contact Resolution performance metric.
• Accurately document calls and cases.
• Aware of customer’s time restraints and work within those time limits.
• Keep customer aware of resolution steps – if ticket needs to be dispatched.
• Follow up Service Centre cases and requests to completion.
• Provide clients with problem reference numbers and request numbers.
• Enter all troubleshooting/resolution steps into the ticket – this information will be used for the 321 team to drive tickets to a lower level.
• All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis.
• Escalate tickets as needed if on-site support is required.
• Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked).
• Understanding of SLA requirements for the client.
• Assist in cross training and communicate quick fixes.
• Manage time and workload to meet predetermined service levels.
• Maintain data accuracy in Service Centre through contact validation.
• Understand the various media sources that interface with the Service Desk.
• Champion, implement or support change.
• Identify process efficiencies within the Service Centre and to take corrective action to implement change.
• Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
• Provide 1 knowledge script per week on commonly seen tickets.
• Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

Senior Service Desk Agent

• The Director, Delivery Management for our CA&I portfolio has primary responsibility for practice management and strategic business development across multiple service lines.
• Direct leadership accountability for enterprise infrastructure delivery including network and data center services.
• This role owns financial and operational performance, client relationships, and people leadership while driving revenue, margin, service quality, and client satisfaction across a complex, enterprise managed services environment.
• Provides end-to-end delivery leadership for infrastructure service lines, including network and data center operations.
• Manages all financials and operational metrics for the practice.
• Ensures engagements consistently achieve or exceed revenue, margin, service level objectives, and quality targets.
• Provides oversight of all engagements, including periodic meetings with client management and engagement teams.
• Interfaces with client senior executives to generate additional business.
• Evaluates client business strategy, objectives, and requirements.
• Assures full Unisys portfolio is leveraged across clients.
• Achieves and monitors client satisfaction targets.
• Manages Leaders of Leaders; accountable for training, development, performance, and career pathing.

Director – Delivery Management

Software Engineer

• Develop, maintain and test COBOL solutions to meet business needs
• Define functional and non-functional requirements
• Prepare detailed technical solutions, estimate effort and delivery timelines
• Write code and perform unit and integration testing, fixing defects and optimizing code performance
• Promote and implement software development and maintenance best practices, providing technical guidance to the team and encouraging innovation and continuous improvement
• Ensure compliance with security standards and regulations applicable to software development
• Conduct impact analyses for proposed changes, ensuring all stakeholders are aware of the implications.

Senior Analyst Developer, COBOL

Ecommerce

• Lead the strategy, development, and optimization of website funnels and customer journeys designed to guide users toward key business goals, including deeper solution engagement, gated content downloads, form submissions, and video views.
• Monitor user behavior and site engagement daily using tools such as Contentsquare, GA4, Optimizely Experimentation, and Siteimprove to identify opportunities to improve user paths, remove friction, and increase conversion.
• Develop and execute A/B testing and personalization strategies using Optimizely Experimentation to improve page performance, content relevance, and user engagement.
• Build repeatable prompt-based workflows that help the web team move faster while maintaining human review, brand governance, quality assurance, and compliance standards.
• Own the digital storytelling strategy for Unisys.com, ensuring content, design, navigation, personalization, and search experiences work together to create cohesive narratives that guide buyers from initial discovery through deeper engagement and conversion.
• Partner with Content Marketing and Solution Marketing teams to establish content journey frameworks that map assets, pages, videos, client stories, and gated resources to key stages of the buyer journey.
• Oversee the web publishing team of two, providing day-to-day guidance, prioritization, quality assurance, and support for website updates, landing pages, campaign pages, and ongoing publishing needs.
• Establish and manage systems to monitor site content freshness, identify stale or outdated content, and ensure priority pages remain accurate, relevant, and aligned to business needs.
• Collaborate with the Search team to ensure the website is built and maintained with both traditional SEO and AGEO best practices in mind.
• Use Siteimprove and related tools to monitor core web vitals, accessibility, broken links, page errors, performance issues, and overall site quality.
• Work with technical and publishing teams to improve page load times, reduce errors, and ensure web experiences are optimized across desktop, mobile, and tablet devices.
• Partner with analytics stakeholders to define KPIs, build reporting frameworks, and share insights on web journey performance, conversion paths, experiment results, and optimization opportunities.
• Support the development and optimization of campaign landing pages, solution pages, gated content experiences, video pages, and other digital touchpoints.
• Translate user behavior insights into actionable recommendations for content, design, UX, search, and campaign improvements.
• Maintain strong governance around web publishing standards, QA processes, taxonomy, tagging, tracking, and content lifecycle management.
• Stay current on trends and best practices in web strategy, experimentation, personalization, UX optimization, digital analytics, and B2B website performance.
• Prepare and present recommendations, performance updates, test results, and optimization roadmaps to stakeholders and leadership.

Senior Manager, Digital Experience

Backend Engineer

• Java / Java EE development and frameworks (Spring, JSF, EJB, JPA, Hibernate)
• Enterprise software architecture, including: SOA, microservices, containers
• Design patterns and Enterprise Integration Patterns
• Multi-tenant architectures
• System integration (REST, Web Services, JMS, Service Bus)
• Advanced data modeling, complex SQL and high-performance querying
• Continuous integration and continuous delivery (CI/CD) at scale
• Advanced automated testing, TDD, ATDD, load testing, performance and vulnerability testing
• Code quality, continuous refactoring and inspection with tools like SonarQube
• Application security (OWASP, authentication, authorization, LDAP, etc.)
• Experience with high-performance systems, large volumes of data and transactions
• Experience working in critical and mission-critical environments
• Agile methodologies, with a technical leadership role in the team
• Acting as a technical and architectural reference
• Ability to define technical standards and guide strategic decisions
• Clear communication with technical and business stakeholders
• Proactive in mitigating technical risks
• Strong analytical skills and decision-making in critical scenarios

Java Analyst/Developer – Specialist

Chief Technology Officer

• Provides presales solution architecture services across materially significant, strategically important clients and client groups.
• Leads in the development of complex, tailored solutions, ensuring alignment with client needs and Unisys offerings, often incorporating emerging technologies.
• Develops and delivers high-level presentations and demos, articulating the value of proposed solutions to senior-level managers and decision-makers.
• Works with sales, product development and engineering teams to align proposed solutions with business objectives, ensuring technical feasibility and optimal client outcomes.
• Oversees and contributes to preparation of technical responses for RFPs and RFIs, ensuring competitive and technically sound submissions.
• Evaluates potential risks, ensuring that solutions comply with operational standards, security protocols and applicable regulations.
• Fosters long-term client relations, providing trusted advice and counsel from a technical and operational perspective.
• Serve as a trusted technology advisor to higher‑education leadership, including campus CIOs, deputy CIOs, and central system stakeholders, with an understanding of shared governance models, academic culture, and decentralized IT environments common in public university systems.
• Guide solution architectures that support core higher‑education systems, such as Student Information Systems (SIS), Learning Management Systems (LMS), identity and access management (IAM), research computing, and campus administrative platforms, ensuring interoperability and long‑term sustainability.
• Ensure proposed solutions align with higher‑education regulatory and policy requirements, including FERPA, CSU systemwide policies, State of California requirements, and digital accessibility mandates (e.g., Section 508, ADA).
• Navigate complex procurement, funding, and approval processes, including public‑sector RFPs, multiyear funding cycles, grant‑funded initiatives, and system‑level vs. campus‑level decision authority within large university systems.
• Partner with academic, administrative, and IT stakeholders to balance innovation with operational stability, recognizing the dual mission of higher‑education institutions to support instruction, research, and student services.
• Provide technical leadership during modernization initiatives, including legacy system transformation, migration to cloud‑based platforms, cybersecurity modernization, and digital accessibility improvements across instructional and non‑instructional systems.

Client CTO – Higher Education

Database Administrator

• Designs, installs, configures, and maintains Oracle database management systems
• Optimizes data environment by keeping databases finely tuned and troubleshooting data access problems
• Establishes and maintains security and integrity controls for databases
• Supports software developers with database operations and provides guidance

Oracle Database Administrator

Payroll

• Validação e Aprovação das Folhas de Pagamento: Revisar e aprovar as folhas geradas pelos fornecedores locais para assegurar conformidade com as legislações específicas de cada país.
• Gestão de Rescisões e Admissões: Conferir e validar cálculos de rescisões e assegurar o envio da documentação exigida para novos colaboradores e desligamentos.
• Pagamentos e Tributos Locais: Validar e aprovar o pagamento de guias de impostos locais e arquivos bancários para processamento preciso de salários e encargos.
• Gestão de Benefícios Locais: Validar e aprovar pedidos de benefícios (particularmente para México e Uruguai), mantendo a conformidade com as políticas locais.
• Compliance e Melhoria Contínua: Promover a manutenção e melhorias nos processos de folha de pagamento, garantindo a conformidade com leis de proteção de dados e regulamentos locais.
• Suporte a Colaboradores e Stakeholders: Atuar como ponto de contato para esclarecer dúvidas de colaboradores locais e enviar relatórios contábeis conforme exigido.
• Desenvolvimento de Calendário Anual: Elaborar o calendário anual de atividades da folha de pagamento, garantindo que todos os prazos e processos sejam cumpridos.

Analista Sênior de Folha de Pagamento – LATAM

AI Engineer

• Works closely with cross-functional project team members
• Leading the design and development of Generative AI applications
• Works with AI Engineers and associated operations to deliver end-to-end solutions
• Collaborates on the definition of AI / ML model development and application standards
• Employs creative thinking to reconcile user requirements with technical feasibility
• Collaborates with model builders and recommends architectures
• Provides targeted feedback and peer review for AI / ML team members
• Leverages understanding of AI / ML and software engineering to transform ideas into product recommendations

Lead Engineer – AI/ML

Threat Intelligence Specialist

• Own Salesforce Data Cloud administration — building and activating audiences, troubleshooting issues, and driving ongoing platform optimization.
• Safeguard marketing data quality by monitoring data flow across systems and resolving inconsistencies to keep platforms aligned.
• Build dashboards and reports that turn campaign and business data into clear, actionable insights for stakeholders.
• Partner with marketing teams to design and activate targeted audiences that power marketing programs.
• Manage intent data platforms and vendor relationships, fulfilling audience requests and supporting campaign targeting with reliable data delivery.
• Support marketing technology vendor evaluations and RFPs, helping select and manage tools that fit team needs.
• Own the project management platform end-to-end — workflows, request forms, automations, routing rules, and user support.
• Lead onboarding and training for marketing technology platforms, ensuring teams can use tools effectively and independently.
• Act as subject matter expert on Salesforce Data Cloud, intent data platforms, and project management tools, fielding questions and troubleshooting issues.
• Collaborate cross-functionally with marketing, operations, and technology teams to spot inefficiencies and implement scalable process improvements.
• Shape the roadmap for platform enhancements and data capabilities, recommending upgrades that boost operational efficiency.