Director – Delivery Management

Unisys

Director overseeing delivery management for Unisys' enterprise infrastructure services. Responsible for practice management, strategic development, and client satisfaction across service lines.

Posted 7/20/2026full-timeRemote • California • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in enterprise infrastructure delivery management, focusing on network and data center operations within a managed services environment. Proven ability to drive financial performance, client satisfaction, and operational excellence while leading teams and managing client relationships.

Highest-signal resume keywords

Enterprise Infrastructure Delivery ManagementFinancial Performance ManagementClient Relationship ManagementPeople LeadershipManaged Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network OperationsData Center OperationsFinancial Metrics ManagementOperational Metrics ManagementService Level ObjectivesRevenue ManagementMargin ManagementAnalytical SkillsProblem-Solving SkillsNegotiation Skills

Soft Skills

Interpersonal SkillsOrganizational SkillsPrioritization SkillsDelegation SkillsAbility to Deal with Ambiguity

Certifications & Qualifications

Industry Certifications

Industry Keywords

Global IT Managed ServicesEnterprise Managed ServicesClient Satisfaction TargetsThird-Party Supplier ManagementProfessional Associations

About the role

Key responsibilities & impact

The Director, Delivery Management for our CA&I portfolio has primary responsibility for practice management and strategic business development across multiple service lines.
Direct leadership accountability for enterprise infrastructure delivery including network and data center services.
This role owns financial and operational performance, client relationships, and people leadership while driving revenue, margin, service quality, and client satisfaction across a complex, enterprise managed services environment.
Provides end-to-end delivery leadership for infrastructure service lines, including network and data center operations.
Manages all financials and operational metrics for the practice.
Ensures engagements consistently achieve or exceed revenue, margin, service level objectives, and quality targets.
Provides oversight of all engagements, including periodic meetings with client management and engagement teams.
Interfaces with client senior executives to generate additional business.
Evaluates client business strategy, objectives, and requirements.
Assures full Unisys portfolio is leveraged across clients.
Achieves and monitors client satisfaction targets.
Manages Leaders of Leaders; accountable for training, development, performance, and career pathing.

Requirements

What you’ll need

Demonstrated experience overseeing enterprise infrastructure service lines, including network and data center environments, within a managed services model.
U.S. citizenship required for security clearance
10+ years professional services experience in global IT managed services
Bachelor’s degree in IT, Computer Science, Business, or equivalent experience
Strong interpersonal skills
Industry certifications preferred
Experience with Global System Integrators (GSIs) preferred
Participation in professional associations
Advanced analytical, problem-solving, negotiation, and organizational skills
Ability to deal with ambiguity
Advanced prioritization and delegation skills
Experience managing third-party suppliers.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities