Service Management Analyst

Unisys

Service Management Analyst focusing on IT Service Management at Unisys in Australia. Starting a career in IT management with a strong emphasis on supporting organizations.

Posted 7/24/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a foundational understanding of ITIL principles and IT Service Management processes while effectively managing tasks in a structured environment. Strong organizational, communication, and stakeholder engagement skills are essential for delivering customer-focused IT services.

Highest-signal resume keywords

ITIL PrinciplesIT Service ManagementOrganizational SkillsCommunication SkillsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITIL PrinciplesIT Service Management Processes

Soft Skills

Organizational SkillsCommunication SkillsAttention to DetailTeam CollaborationCustomer Service Orientation

Certifications & Qualifications

Baseline Security Clearance

Industry Keywords

IT ManagementIT Service ManagementStructured EnvironmentAnalytical ThinkingProcess-Oriented

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Start a career in IT management within IT Service Management (ITSM)
Ensure right people are doing the right thing at the right time for IT outcomes
Contribute to the future of ITSM focusing on people and organisation
Manage various tasks in a structured environment
Collaborate within a team to deliver IT services effectively

Requirements

What you’ll need

Demonstrated interest in Information Technology and Service Management.
Basic understanding of ITIL principles and IT Service Management processes.
Strong organisational and administrative skills.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and priorities within a structured environment.
Strong attention to detail and commitment to customer service.
Ability to work effectively within a team environment.
Must be an Australian Citizen.
Baseline Clearance is preferred OR eligible to obtain and maintain an Australian Government Baseline Security Clearance.
Customer-focused with a strong service orientation.
Eager to learn and develop professional capabilities.
Analytical and process-oriented thinker.
Self-motivated and dependable.
Strong stakeholder engagement and collaboration skills.
Demonstrates professionalism, integrity, and accountability.

Benefits

Comp & perks

Equal opportunity employer that considers all qualified applicants
Opportunity to express interest in employment without barriers