Account Manager

• Draft press releases, media advisories, and statements that reflect the university's strategic priorities and mission.
• Pitch story ideas to local, regional, and trade media.
• Manage media lists, track beat reporters and keywords, and cultivate press relationships.
• Respond to routine media inquiries and coordinate interviews and media requests.
• Identify storytelling opportunities and develop written content including features, profiles, and news stories that elevate the university's reputation.
• Support crisis communications by drafting holding statements, FAQs, and updates; monitor coverage and sentiment.
• Track and compile daily media coverage; prepare reports and briefings for leadership.
• Conduct research to support messaging, media outreach, and reputation insights.
• Partner with internal teams to ensure alignment on messaging and timing of external communications.

Public Relations Manager

• Delivers sales quota commitments across all metrics during each period of performance.
• Demonstrates an advanced level of subject matter expertise and employs consultative-selling techniques to identify and advance opportunities.
• Builds strong relationships across the customer organization, including engaging at C-level and mapping the HP executive team in meaningful ways.
• Engages strategically with partners as part of the federal ecosystem, developing value-based relationships in joint go-to-market strategies where that drives advantage.
• Manages CRM platform - enters and maintains quality data across all opportunities, from early sales-stage through closing and deployment. Will develop a full working knowledge of the CRM tool, leveraging it weekly to update and add per opportunity progression.
• Conducts regular strategic business reviews with key clients, assessing their long-term goals, gathering feedback, and proactively identifying areas for improvement.

Federal Systems Integrator Account Manager

Federal System Integrator – Account Manager

• Manages a book of high net worth, active self-directed clients.
• Serves as primary point of contact for all of the clients' trading and servicing needs.
• Delivers on performance goals, such as driving asset growth and expanding the breadth and depth of client relationships.
• Demonstrates knowledge of trading mechanics, fixed income, options, margin, and margin regulations.
• Develops knowledge of internal policies, procedures, and processes.

Premium Elite Relationship Manager

• Responsible for the overall coverage of the home offices of national accounts in the recordkeeping and insurance segments.
• Development and collaborative implementation of the business strategy for the assigned accounts.
• Sales and revenue generation, achievement of sales goals, and successful implementation of strategic initiatives with and for client firms.
• Manage the assigned key client relationships effectively, ensuring overall client satisfaction.

National Account Manager – Retirement

• Develop and maintain effective relationships within an existing customer portfolio to ensure, sustain, and grow existing revenue, win repeat business, and achieve growth targets by executing on proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities
• Be in continuous outreach and/or active discussions with existing clients in order to uncover requirements through Know Your Client strategies. Develop creative solutions to help meet customer needs, goals, and objectives. Articulate Element’s value proposition and suite of products and services, manage/overcome objections and address outstanding client escalations, questions, and concerns
• Develop client strategies to achieve revenue growth and client retention in collaboration with Operational Teams
• Maintain, nurture, and expand services offered to clients within assigned portfolio of existing clients
• Consistently maintain operating discipline measured in SFDC (i.e. Coverage Metrics, Forecasting, Relationship Plans, Risk Assessments, Opportunity Creation, maintenance, client + pricing overviews, etc.)
• Lead and collaborate with cross-functional teams to engage with the client to execute against Customer Engagement Plans (Strategic Consulting, Client Success, Ordering, etc.) to meet client objectives
• Travel may be required for this role as there is an expectation of maintaining a high level of client contact and participation

Relationship Manager

• Work in support of various utility-sponsored programs that encourage energy efficiency in the commercial and industrial markets
• Responsible for identifying and recruiting customer participation within energy efficiency programs
• Develop a data-driven outreach strategy to recruit and retain new and existing customers
• Prospect, identify, and qualify potential energy efficiency upgrades for customers
• Increase customer awareness of financial benefits from implementing energy conservation measures
• Cultivate and develop new business through long-term relationships with professional organizations and trade allies
• Maintain knowledge of state and federal funding programs
• Track state/local and national energy policies

Account Manager – Energy Efficiency, Commercial and Industrial

• Generate territory plan of action to attain and achieve territory sales goals utilizing excellent sales skills, territory management skills and customers relationships
• Educate end users on the clinical benefits of Smith & Nephew products
• Deliver sales presentations to key customers and customers groups as well as conduct product lunches and dinners for identified customer groups
• Build and maintain strong relationships with key customers, decision-makers and thought leaders.

Account Manager, Biologics

• Deliver sales growth across industries with a primary focus on Defense, Space & Nuclear Energy markets by prospecting for new business opportunities, while protecting current business within assigned accounts.
• Build & maintain positive business relationships with key customer contacts.
• Create and execute detailed capture plans while engaging other Materion functional resources to grow sales across PM’s (Performance Materials) product lines.
• Discover technical and commercial needs to build compelling, quantitative value propositions that turn customer stakeholders into Materion advocates.
• Share knowledge of the Materion product portfolio, typical applications and commercial elements with the goal of closing high margin purchase orders and contracts.
• Such activities may start with an NDA (Non-Disclosure Agreement) or PIA (Proprietary Information Agreement) which is facilitated through the KAM (Key Account Manager).
• While Materion has contracting specialist to work through contract issues and negotiations, the KAM should understand contracts including the fundamentals of government contracting and support the contract negotiating process.
• Deliver and maintain accurate sales forecasts, reports, and account records in CRM system. This includes Monthly, quarterly, current year and 2-year sales forecasts as part of the Materion IBP process.
• Develop a strong knowledge of the Performance Materials product lines, through continuous learning to support customer discussions and presentations.
• With emphasis on beryllium, AlBeMet, AlBeCast, BeO ceramics, MMC’s and ToughMet alloys.
• Gain consensus with internal stakeholders: Quality, Production planning, Estimating, Technology & Innovation, Legal, Government contracting, and business leadership and external stakeholders to constantly advance and win high margin business for Materion Performance Materials.
• Work with Materion finance and customers to ensure invoices are paid per contract payment terms.
• Support finance to resolve customers past due accounts receivables.

Key Account Manager

• Provide high level support to the Sales Team
• Assist with the Account Management function of Membership On Boarding, Renewals
• Manage the sales pipeline
• Provide sales and prospecting support
• Develop email communications
• Develop proposals when needed with input from SVP or Sales Team
• Maintain relationships with Members through thoughtful communications
• Triage issues to Sr. VP and team

Sales Associate, Account Manager

•promoting a product to specialty healthcare providers in an assigned territory
• participating in conferences and programs as needed

Key Account Representative

• Assigned to this position will be 4-6 key accounts (global and national) for North America account development.
• Work closely with a network of independent manufacturer’s representatives for the purpose of promoting and selling SATS PAC/Humidification products to Owners, OEM‘s, Engineers and General Contractors in accordance with guidelines set by the President or Vice President of Sales.
• Support quotations and submittals.
• Show profitable sales growth.
• Coordination with STULZ GmbH (Germany) on global accounts.
• Coordination with STULZ Sales Managers and STULZ Sales Representatives, including management of split sales/commission policy.
• Travel to factory in Frederick, MD as necessary to meet with Customers, prospects and key internal STULZ managers.
• Other duties as assigned.

• Own and deliver on GRR and NRR targets across the business
• Drive renewal forecasting accuracy and pipeline visibility across all segments
• Establish and manage expansion strategies to grow existing accounts
• Implement consistent deal inspection, forecasting cadence, and pipeline hygiene for renewals and upsell
• Lead, coach, and develop a team of quota-carrying Account Managers
• Instill a commercial, revenue-driven mindset across the customer experience organization
• Define KPIs, quotas, compensation alignment, and performance management frameworks
• Hire, onboard, and scale a high-performing team focused on retention and growth
• Partner with Service Delivery and SOC organizations to ensure value realization tied directly to renewal outcomes
• Build a structured renewal motion (90/120-day cycles, risk identification, executive alignment)
• Oversee customer health scoring models to proactively identify churn risk and expansion opportunities
• Ensure Account Managers are positioned as trusted advisors driving strategic conversations
• Develop playbooks to drive cross-sell and upsell of MDR, DFIR, and adjacent security services
• Partner with Sales, Product, and Marketing to align on account growth strategy and positioning
• Create scalable programs for customer advocacy, reference generation, and lifecycle expansion
• Champion the voice of the customer while tying feedback directly to revenue outcomes and retention drivers
• Leverage customer data, usage trends, and engagement signals to improve NRR performance
• Translate insights into actionable improvements across product, delivery, and go-to-market
• Implement tools, processes, and reporting to streamline renewals, expansions, and account planning
• Utilize analytics to drive data-informed decision making across retention and growth metrics
• Partner cross-functionally to ensure alignment across Sales, Marketing, Product, and Delivery

Senior Director, Account Management

• Achieve or exceed assigned sales, attach rate goals, and execute company initiatives in an assigned territory.
• Build and grow productive relationships with senior client field or store operation leadership.
• Expand the performance of stores, districts, and regions through various mediums and approaches.
• Work with internal cross-functional teams to identify growth and process improvement opportunities.
• Strategically analyze the territory by reviewing sales report data to identify the highest opportunities.
• Build strong field relationships, develop a strategy that fits within the client business plan, and drive sales actions.
• Integrate Protection Plan training into the client's existing training programs.

Regional Account Manager

• Lead and manage account management staff
• Use and develop reports and management tools to track account administration and customer service
• Oversee account management responses to issues
• Resolve escalated customer issues
• Coach and develop account management staff
• Assist in setting strategic goals in collaboration with senior management, Sales and Business Development
• Motivate the team to excel in customer service
• Partner with stakeholders to resolve complex account issues
• Build strong working relationships with internal managers and business partners

Account Management Manager

• Support the Senior Account Manager in maintaining day-to-day client relationships and client satisfaction
• Participate in client meetings, capturing notes, tracking action items, and driving follow-ups to completion
• Ensure timely, accurate communication with clients while operating in a support capacity
• Partner with Product and Implementation teams to support onboarding and deployment activities
• Attend implementation and status calls and ensure alignment on timelines and deliverables
• Track milestones, document updates, and follow up on open items to keep work progressing
• Support execution of account plans defined by the Senior Account Manager
• Coordinate across internal teams to ensure deliverables are completed on time and within scope
• Track dependencies, risks, and outstanding tasks, escalating when appropriate
• Support tracking of KPIs and account health metrics
• Compile reporting, status updates, and performance summaries
• Identify and flag risks, trends, or gaps to the Senior Account Manager
• Assist in preparing client-facing materials, including account reviews and presentations
• Work closely with internal stakeholders to ensure alignment and follow-through across workstreams
• Gather and document client feedback
• Share insights with the Senior Account Manager and internal partners to support continuous improvement
• Support contract tracking, renewals, and documentation processes
• Track timelines and required actions
• Partner with Finance and Legal teams to ensure accuracy and timely execution
• Take ownership of assigned tasks and ensure consistent follow-through to completion
• Maintain strong organization across multiple priorities and deadlines
• Deliver high-quality, detail-oriented work in a fast-paced environment

• Develops and executes sales plans utilizing Airgas’s sales directives and guidelines
• Cultivates customer relationships by developing knowledge of the customer’s business
• Engages customers by linking business priorities to Airgas value proposition
• Prepares sales proposals by quoting pricing and establishing credit terms
• Keeps current with industry insights and monitors competition
• Partners with internal resources to accomplish growth objectives
• Maintains and submits sales reports as required by District Manager

• Responsible for client retention and building strong relationships with client personnel.
• Maintain a thorough understanding of client’s business, insurance objectives, and benefit program.
• Daily management of assigned client accounts, including but not limited to, claims questions, administrative issues, client requests, and technology needs.
• Work independently and with the Producer, based on the client needs.
• Market new business/renewal accounts, review quotes, prepare new business and renewal proposals/spreadsheets, reports and supplemental sales materials for presentation to prospects and clients.
• Discuss with Producer as needed.
• Create and prepare open enrollment materials, communication pieces and PowerPoint presentations, as determined necessary for the client.
• Conduct client presentations, renewal and open enrollment meetings, in the absence of the Producer.
• Planning, implementation and carrier coordination of employee meetings for new/renewal plans, completion of new business/carrier change application forms and ensure a smooth implementation process.
• Provide recap of meeting/conference call notes to Producer
• Responsible for maintaining current and accurate client information in the HUB Agency Management System, Benefit Point and/or BUS, for assigned clients.
• Review compliance requirements with client and provide timely legislative updates.
• Obtain claim reports for monthly, quarterly and/or semi-annual claims analysis, based on availability from carrier.
• Responsible for implementation of Client Service Plan calls/quarterly meetings, mid-year reports, as deemed necessary.
• Ensure clients with over 100 employees understand 5500 filing and compliance criteria.
• Contribute to the enhancement of client services/sales and maintain a familiarity with industry developments and changes with insurance carriers and both Federal and State laws.
• Attend and complete all training sessions required by HUB Corporate or Management.
• Abide by all regulations, policies, work procedures and instructions.
• Other responsibilities/duties as assigned or requested by Management.

Senior Client Relationship Manager, Employee Benefits

• Assist Account Managers and Producers in gathering the necessary information regarding new/existing accounts and submitting this information to the various carriers to obtain proposals.
• Review the proposals received from the various carriers, create spreadsheets, make recommendations to the Producer, and then place these in a formal accurate proposal presentation.
• Assist the Producer with coordinating workflow between the internal staff, clients and insurance carriers.
• Process changes in coverage as requested and needed by customer.
• Update all account information in the agency management system as needed.
• Serve as a backup to the office receptionist.
• Attend and complete any training sessions or assignments as required.
• Present a professional image as a representative of the company.
• Establish and maintain effective professional working relationships with co-workers, and every level of management.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Responsible for completing all assigned tasks or projects, as needed.
• Other job responsibilities as assigned by management.

Assistant Account Manager, Commercial Insurance

• Manage a full account portfolio and relationships with customers to increase revenue, drive long-term adoption and foster client health
• Cultivate a trusted advisor relationship with stakeholders and executive sponsors
• Collaborate with Customer Success Managers and Sales Engineers to ensure the team has everything they need to implement successfully and identify opportunities to cross-sell
• Prospect for new expansion opportunities within entire book of business (on cycle/off-cycle)
• Manage Client Relationships for clients up for renewal in the current year
• Negotiate Contracts, drive commercial process through acquiring signatures
• Present product demonstrations
• Support customers and solve problems for specific and individualized use cases
• Strong understanding of the platform and product suite
• Serve as the voice of the customer to drive improvement and provide a customer feedback loop to product and data teams
• Meet personal quarterly and annual dollar retention and expansion goals

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