Account Manager

Minor Hotels Europe and Americas

Account Manager responsible for managing and renewing client policies at Allianz Trade. Applying commercial underwriting principles for profitable growth and strong client relationships.

Posted 7/21/2026full-timeRemote • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $74,455 - $110,182 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer service, with a focus on policy renewal processes, compliance, and effective communication. Possesses knowledge of the credit insurance market and a strategic approach to problem-solving and client engagement.

Highest-signal resume keywords

Account ManagementPolicy Renewal ExecutionCustomer Service ExcellenceCompliance KnowledgeCredit Insurance Market Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy Wording ClarificationClaims ResolutionPrice NegotiationHigh-Risk Policy ManagementCustomer Engagement Strategies

Soft Skills

Relationship ManagementProblem-SolvingAdaptabilityCollaboration

Tools & Technologies

Artificial Intelligence Awareness

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer Service ModelCommercial UnderwritingRegulatory StandardsBroker Collaboration

About the role

Key responsibilities & impact

Deliver high-quality customer service to drive retention and strengthen client relationships.
Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model.
Act as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution.
Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration, to ensure alignment and support business objectives.
Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies in accordance with Group Commercial Rules and Commercial Underwriting guidelines.
Engage with customers in the renewal process, including price negotiation and collecting key updates.
Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management, ensuring seamless execution of recommendations and effective customer communication.
Ensure compliance with all internal and external regulatory standards.
Implement account management plans based on the target service model: Achieve business targets related to retention, pricing, and compliance through effective account management and customer engagement strategies.

Requirements

What you’ll need

Bachelor's degree in a related field.
2-4 years of experience in account management, underwriting, or a related sales/service environment.
Knowledge of the credit insurance market, including brokers and competitors.
Strong ability to manage a high volume of clients while maintaining strong relationships.
Problem-solving skills with a strategic, adaptable approach to client and operational challenges.
Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.

Benefits

Comp & perks

Competitive compensation
Annual bonus eligibility and/or commission structure opportunities
401(k) discretionary match of up to 6%
Flexible work schedules
Health and wellness benefits
Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
Tuition Reimbursement
Family care resources, including fertility and adoption benefits