Account Manager

Road Rebel Global

Account Manager overseeing client experience at Road Rebel Global, a leading travel management company. Delivering high-quality service and maintaining relationships in a fast-paced environment.

Posted 7/18/2026full-timeRemote • Arizona, California, Connecticut, Kentucky, Maryland, Massachusetts, Missouri, New Hampshire, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, ensuring high levels of customer satisfaction through effective communication and problem-solving. Proficient in managing travel logistics and adapting to changing client needs while maintaining attention to detail.

Highest-signal resume keywords

Client Relationship ManagementProblem-Solving AbilitiesStrong Communication SkillsExperience in Travel or HospitalityFamiliarity with GDS Sabre

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel LogisticsItinerary ManagementConflict ResolutionDetail OrientationProject Management

Soft Skills

AdaptabilityCollaborationCustomer Service OrientationPressure ManagementRelationship Building

Tools & Technologies

SalesforceGDS SabreCRM Platforms

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Travel IndustryHospitality IndustryLogisticsClient-Serving RoleWhite Glove Service

About the role

Key responsibilities & impact

Uphold Road Rebel's promise of white glove service while going the extra mile for customer satisfaction.
Communicate at a high level regarding all services and present options.
Positive communications and problem solving with clients and Road Rebel team.
Obsessive about accuracy and details of the trip, from itinerary through delivery.
Maintain client relationships, projects, and deadlines, and assist in any conflict resolution.
Develop a trusted relationship with key accounts.
Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors.
Understand all forms of service requests for Air, Housing, and Ground Travel.
Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance.
Resolve any issues that may derail meeting itinerary delivery dates.
Have hotel brand-specific knowledge and be able to recommend appropriate properties.
Work with management to achieve market goals, ensure workload is distributed properly, and receive assistance as needed.
Deliver white glove service and go above and beyond for client satisfaction.

Requirements

What you’ll need

3-5 years of professional experience in a client-serving role
Passion for building relationships and being part of a collaborative team
Strong written and verbal communication skills
Excellent problem-solving and conflict-resolution abilities
Ability to work under pressure and manage multiple priorities
Bachelor's degree required
Experience in travel, logistics, GDS Sabre, or hospitality industry a plus
Familiarity with Salesforce or other major CRM platforms a plus

Benefits

Comp & perks

Paid Time Off
Health, Vision, Dental, and Life Insurance plans
Retirement Plan (401k)
Training & Development Opportunities