Road Rebel Global

Account Manager

• Uphold Road Rebel's promise of white glove service while going the extra mile for customer satisfaction.
• Communicate at a high level regarding all services and present options.
• Positive communications and problem solving with clients and Road Rebel team.
• Obsessive about accuracy and details of the trip, from itinerary through delivery.
• Maintain client relationships, projects, and deadlines, and assist in any conflict resolution.
• Develop a trusted relationship with key accounts.
• Be adaptable and flexible to constantly changing requirements dictated by client-driven or other factors.
• Understand all forms of service requests for Air, Housing, and Ground Travel.
• Review all final options prior to sending to the client, by or before the deadline date, ensuring all options address client priorities, all details are accurate, and provide appropriate guidance.
• Resolve any issues that may derail meeting itinerary delivery dates.
• Have hotel brand-specific knowledge and be able to recommend appropriate properties.
• Work with management to achieve market goals, ensure workload is distributed properly, and receive assistance as needed.
• Deliver white glove service and go above and beyond for client satisfaction.