Residential Account Manager

Purple Communications, Inc

Residential Account Manager responsible for managing client relationships and sales in Central Maryland. Requires ASL fluency and strong technical skills with video relay products.

Posted 7/21/2026full-timeMaryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in American Sign Language (ASL) and a deep understanding of Deaf Culture, while effectively managing client relationships and sales opportunities. Proficient in technical installations and customer training for video products and services.

Highest-signal resume keywords

Fluency In American Sign Language (ASL)Technical Skills In Routers, Switches, And ModemsCustomer Relationship ManagementSales Process ManagementInstallation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SkillsInstallation ExperienceUnderstanding Of InternetKnowledge Of FirewallsKnowledge Of RoutersKnowledge Of ModemsKnowledge Of SwitchesKnowledge Of Hubs

Soft Skills

Excellent Communication Skills

Tools & Technologies

Salesforce.com

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Deaf CultureVideo Relay ServicesCustomer SupportSales

Tech Stack

Tools & technologies

FirewallsSFDC

About the role

Key responsibilities & impact

Travel regularly to client sites to sell our products and manage client relationships.
When at client sites: Evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs.
Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
Develop and maintain positive relationships with assigned customers in sales territory.
Proactively manage sales opportunities through the sales process to close.
Provide support to assigned customers following the initial installation of products and services.
Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
Maintain the appropriate mix of written correspondence, telephone contacts, virtual and on-site demonstrations, and on-site visits with existing customers in order to stimulate interest in the Company’s products and services.
Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.

Requirements

What you’ll need

Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required;
Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs.
Prior installation experience is desirable;
Excellent communication skills;
Must live within commuting distance of a Purple office location or be able to work from a local home office equipped with high-speed Internet;
Must have a personal automobile and a valid driver's license;
Must be able to travel extensively by car in the assigned region and by air on occasion, as at least 80% of an Account Manager's working time is spent on activities in the field that are directly related to outside sales;
Prior experience in a sales or customer support role is a definite plus.

Benefits

Comp & perks

A competitive compensation package will be awarded to successful candidates.
Components will include a base salary, sales bonuses and benefits.