Purple Communications, Inc

IT Support

• Serve as a point of contact for company employees seeking technical assistance
• Perform software/hardware troubleshooting of end user issues remotely
• Assign priority levels to support requests
• Ensure a JIRA Service Desk Ticket exists for all support cases
• Follow-up and provide updates on JIRA Service Desk tickets
• Identify improvements to IT procedures or processes
• Document Helpdesk processes in Confluence
• Update and Patch operating systems and software
• Troubleshoot and repair hardware issues on desktops and laptops

Help Desk Technician

Manager

• Provide American Sign Language interpreting on the VRS platform.
• Focus management objectives on interpreting operations.
• Plan, with the help of the Regional Manager, the strategic growth of the interpreting business lines (VRS, Community, and VRI).
• Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
• Supervise approximately 35 interpreting staff.
• Manage the performance reviews of interpreters.
• Approve the scheduling of all interpreters in all operational areas.
• Coordinate with HR and Recruiting to select and hire interpreters.
• Approve time and attendance, including leave, and for all interpreters as needed.
• Maintain relations with local community leaders.
• Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
• Provide direction to the interpreters for their care and well-being.
• Provide accurate reports on team performance, efficiencies, and quality.
• Maintain direct contact with the Regional Manager on all operations-specific issues.
• Assure the Interpreting Operations Team's mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive.
• Partner with members of the department's support management team to accomplish department-wide initiatives.
• Perform other duties as assigned to bridge any support needed by partners, colleagues, and interpreters across the company.

Team Manager

Account Manager

• Travel regularly to client sites to sell our products and manage client relationships.
• When at client sites: Evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs.
• Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
• Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
• Develop and maintain positive relationships with assigned customers in sales territory.
• Proactively manage sales opportunities through the sales process to close.
• Provide support to assigned customers following the initial installation of products and services.
• Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
• Maintain the appropriate mix of written correspondence, telephone contacts, virtual and on-site demonstrations, and on-site visits with existing customers in order to stimulate interest in the Company’s products and services.
• Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.

Residential Account Manager

• Travel regularly to client sites to sell our products and manage client relationships.
• Evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs.
• Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
• Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
• Develop and maintain positive relationships with assigned customers in sales territory.
• Proactively manage sales opportunities through the sales process to close.
• Provide support to assigned customers following the initial installation of products and services.
• Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
• Maintain the appropriate mix of written correspondence, telephone contacts, virtual and on-site demonstrations, and on-site visits with existing customers in order to stimulate interest in the Company’s products and services.
• Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.