Purple Communications, Inc

Scheduler

• The Scheduler is responsible for satisfying company objectives by providing superior analysis and scheduling to ensure an efficient and effective operation.
• Create and maintain quality relationships with customers of community interpreting services.
• Schedule staff and independent contractors via personal contact.
• Processing paperwork and doing basic data entry for specified center reports and functions.
• Act as a resource to support center business needs in both the Video and on-site environments.
• Assist in the acquisition and retention of customers for on-site community and video remote interpreting services.
• Assure effective daily operations by negotiating and communicating with clients.
• Schedule interpreters to ensure appropriate coverage for center workloads to include Video Relay (VRS), Video Remote (VRI) and on-site community interpreting assignments.
• Maintain a database of current qualified trained interpreters.

Account Manager

• Travel regularly to client sites to sell our products and manage client relationships.
• When at client sites: Evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs.
• Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
• Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
• Develop and maintain positive relationships with assigned customers in sales territory.
• Proactively manage sales opportunities through the sales process to close.
• Provide support to assigned customers following the initial installation of products and services.
• Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
• Maintain the appropriate mix of written correspondence, telephone contacts, virtual and on-site demonstrations, and on-site visits with existing customers in order to stimulate interest in the Company’s products and services.
• Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.

Residential Account Manager

• The Scheduler is responsible for satisfying company objectives by providing superior analysis and scheduling to ensure an efficient and effective operation.
• Create and maintain quality relationships with customers of community interpreting services.
• Schedule staff and independent contractors via personal contact.
• Minimize travel costs, maximize efficiencies without sacrificing established safe work practices.
• Process paperwork and do basic data entry for specified center reports and functions.
• Act as a resource to support center business needs in both the Video and on-site environments.

Customer Support

• Attracts potential customers by answering product and service questions.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Customer Experience Team Member

• Travel regularly to client sites to sell our products and manage client relationships.
• When at client sites: Evaluate the customer's communications needs and propose the appropriate solution to satisfy those needs.
• Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company's video relay service.
• Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer's individual needs.
• Develop and maintain positive relationships with assigned customers in sales territory.
• Proactively manage sales opportunities through the sales process to close.
• Provide support to assigned customers following the initial installation of products and services.
• Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
• Maintain the appropriate mix of written correspondence, telephone contacts, virtual and on-site demonstrations, and on-site visits with existing customers in order to stimulate interest in the Company's products and services.
• Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.

Human Resources

• Executes core HR functions with increased autonomy• Partners with leadership to support employee lifecycle activities and policy compliance• Assigns, tracks, and documents employee compliance with required training• Partners with managers to address gaps• Facilitates background checks, onboarding, and orientation processes• Leads employee engagement initiatives, including recognition and retention programs• Administers core HR programs• Serves as a resource for employees and managers, addressing moderate to complex HR questions• Observes and supports employee investigations and disciplinary actions• Supports audits and ensures company practices align with employment laws and HR best practices• Stays informed on HR trends, legal updates, and system improvements• Coaches supervisors on HR policy• Maintains and regularly audits HRIS and employee file integrity and accuracy• Assists with HR project implementation and data reporting

HR Generalist II

• When onsite, evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs.
• Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
• Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
• Develop and maintain positive relationships with the customers assigned to them by the Company in their sales territory.
• Maintain the appropriate mix of written correspondence, telephone contacts, online demonstrations and onsite visits with existing customers in order to stimulate interest in the Company’s products and services.
• Proactively manage sales opportunities through the sales process to close.
• Provide onsite and remote support to assigned customers following the initial installation of products and services.
• Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
• Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.

• Evaluate the customer’s communications needs and propose appropriate solutions.
• Install video products, routers, switches, TVs and cables for Internet connection.
• Deliver customer training on video relay services and Purple products.
• Develop and maintain positive relationships with customers.
• Manage sales opportunities through the process to close.
• Provide onsite and remote support after installation of products and services.
• Develop a network in the local deaf community and solicit referrals.
• Maintain appropriate account and territory records using Salesforce.com.

IT Support

• Serve as a point of contact for company employees seeking technical assistance
• Perform software/hardware troubleshooting of end user issues remotely
• Assign priority levels to support requests
• Ensure a JIRA Service Desk Ticket exists for all support cases
• Follow-up and provide updates on JIRA Service Desk tickets
• Identify improvements to IT procedures or processes
• Document Helpdesk processes in Confluence
• Update and Patch operating systems and software
• Troubleshoot and repair hardware issues on desktops and laptops

Scheduler

Residential Account Manager

Scheduler

Customer Experience Team Member

Residential Account Manager

HR Generalist II

Residential Account Manager

Residential Account Manager

Residential Account Manager

Help Desk Technician