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Residential Account Manager
Purple Communications, IncAccount Manager managing client relationships and sales within a specific territory for a video relay service company. Responsibilities include installation, training, and ongoing support to ensure customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in American Sign Language (ASL) and possesses strong technical skills related to Internet connectivity and video products. Capable of building relationships within the Deaf community while managing sales opportunities and providing customer support.
Highest-signal resume keywords
Fluency In American Sign Language (ASL)Technical Skills In Internet, Firewalls, Routers, Modems, Switches, And HubsSales ExperienceCustomer Support ExperienceInstallation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation Of Video ProductsUnderstanding Of InternetKnowledge Of FirewallsKnowledge Of RoutersKnowledge Of ModemsKnowledge Of SwitchesKnowledge Of HubsCustomer TrainingSales ManagementAccount Management
Soft Skills
Excellent Communication SkillsRelationship Building
Tools & Technologies
Salesforce.com
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Deaf CultureVideo Relay ServicesCustomer SupportSales OpportunitiesLocal Deaf Community
Tech Stack
Tools & technologiesFirewallsSFDC
About the role
Key responsibilities & impact- Evaluate the customer’s communications needs and propose appropriate solutions.
- Install video products, routers, switches, TVs and cables for Internet connection.
- Deliver customer training on video relay services and Purple products.
- Develop and maintain positive relationships with customers.
- Manage sales opportunities through the process to close.
- Provide onsite and remote support after installation of products and services.
- Develop a network in the local deaf community and solicit referrals.
- Maintain appropriate account and territory records using Salesforce.com.
Requirements
What you’ll need- Fluency in American Sign Language (ASL) required.
- In-depth knowledge of the Deaf Culture.
- Strong technical skills with an understanding of the Internet, firewalls, routers, modems, switches, and hubs.
- Prior installation experience is desirable.
- Excellent communication skills.
- Must live within commuting distance of a Purple office location or work from a local home office equipped with high-speed Internet.
- Must have a personal automobile and valid driver's license.
- Must be able to travel extensively by car and occasionally by air in assigned region.
- Prior experience in a sales or customer support role is a definite plus.
Benefits
Comp & perks- A competitive compensation package will be awarded to successful candidates.
- Base salary, sales commissions and benefits will be included.