Customer Experience Team Member

Purple Communications, Inc

Customer Experience Team Member for VRS company providing assistance with client inquiries and account management. Engaging customers and resolving service-related issues through effective communication and knowledge of the deaf community.

Posted 7/16/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve issues effectively while maintaining accurate customer records. Proficient in analyzing customer needs and recommending appropriate products or services, with cultural awareness of the deaf community and American Sign Language.

Highest-signal resume keywords

Customer ServiceProblem SolvingEnglish Writing SkillsCultural Awareness of Deaf CommunityTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Phone SkillsListening SkillsExcellent CommunicatorTeam PlayerFlexibility

Industry Keywords

VRS Customer ServiceProduct KnowledgeCustomer Account ManagementCustomer Records MaintenanceCustomer Needs Analysis

About the role

Key responsibilities & impact

Attracts potential customers by answering product and service questions.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Requirements

What you’ll need

VRS customer service and/or product knowledge are helpful.
Excellent phone skills.
Ability to solve customers' problems.
Strong English writing skills, excellent communicator.
Cultural awareness of the deaf community and American Sign Language (ASL).
Listening skills.
Team player.
Flexible work hours/days.

Benefits

Comp & perks

Health insurance
401(k) plans
Paid time off
Flexible work arrangements