Help Desk Technician

Purple Communications, Inc

Help Desk Technician providing technical assistance and support for communication services for the deaf. Collaborating with IT staff to secure and stabilize computing environments.

Posted 5/28/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a point of contact for company employees seeking technical assistance
Perform software/hardware troubleshooting of end user issues remotely
Assign priority levels to support requests
Ensure a JIRA Service Desk Ticket exists for all support cases
Follow-up and provide updates on JIRA Service Desk tickets
Identify improvements to IT procedures or processes
Document Helpdesk processes in Confluence
Update and Patch operating systems and software
Troubleshoot and repair hardware issues on desktops and laptops

Requirements

What you’ll need

Minimum 5 years of experience as a Help Desk Technician in a Windows environment
A strong desire to learn American Sign Language
Experience with an ITIL Service Desk product
Experience with Active Directory and Office 365 Suite
Experience setting up and troubleshooting VPN client issues
Experience configuring and troubleshooting cell phones
Providing Zoom video conferencing support
Customer-focused and problem-solver

Benefits

Comp & perks

Help Desk Technician provides fast technical assistance on company computer systems
Must be customer-oriented and able to explain technical issues to employees
Work alongside NOC and other IT Staff to maintain a secure computing environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software troubleshootinghardware troubleshootingITILActive DirectoryOffice 365VPN configurationZoom supportoperating system updateshardware repair

Soft Skills

customer-focusedproblem-solvingcommunicationtechnical assistance