YDUQS

Financial Planning and Analysis

• Responsible for the financial management of the Faculty package across all Yduqs group operations, ensuring strategic monitoring of results, KPIs and trends;
• Participate in the planning, construction and consolidation of the annual Budget and Forecast, ensuring consistency, predictability and financial alignment of the package;
• Develop financial analyses and strategic studies on variances, projections, risks, opportunities and operational performance;
• Perform accounting routines related to reclassifications, provisions and the treatment of cost variances;
• Identify, analyze and drive solutions for cost cross-contamination between products and operations, ensuring greater accuracy and financial governance;
• Support leadership and business areas through executive analyses, management presentations and financial guidance;
• Develop and automate dashboards, KPIs and processes, contributing to continuous improvement of processes, data intelligence and operational efficiency.

Financial Efficiency Analyst (Mid-level)

Analyst

• Act as PMO for the area's projects;
• Assist in the review process for the monthly and quarterly accounting close;
• Analyze accounting accounts and balances;
• Support project validations and acceptance testing;
• Serve internal clients by explaining results;
• Support External Audit requests;
• Continuously seek improvements in the processes under your responsibility.

Senior Accounting Analyst – Data

Administrative Assistant

• Apoiar o planejamento, execução e acompanhamento de programas de treinamento presenciais, online e híbridos;
• Operacionalizar plataformas de LMS (Learning Management System): cadastro de usuários, turmas, conteúdos, trilhas, controle de frequência e emissão de relatórios;
• Atualizar e controlar indicadores de T&D (participação, evasão, horas de treinamento, avaliações de reação);
• Apoiar a organização de cronogramas, convocações, listas de presença, materiais didáticos e logística de treinamentos;
• Manter registros e bases de dados atualizados, garantindo a confiabilidade das informações da área;
• Apoiar a comunicação com stakeholders internos (instrutores, gestores, colaboradores);
• Contribuir com a melhoria contínua dos processos administrativos e operacionais de T&D.

Assistente Administrativo III – Educar

• Realizar o credenciamento de representantes comerciais, garantindo o cumprimento dos processos, documentações e prazos;
• Prospectar, captar e apoiar o desenvolvimento de novos representantes, contribuindo para a expansão da rede comercial;
• Acompanhar metas, resultados e indicadores dos representantes, apoiando análises e tomadas de decisão da área comercial;
• Prestar atendimento e suporte à rede de representantes, esclarecendo dúvidas operacionais, administrativas e comerciais;
• Divulgar campanhas comerciais, comunicados institucionais e ações promocionais junto aos canais de vendas;
• Apoiar o relacionamento e fortalecimento da rede de representantes e canais comerciais;
• Realizar controles administrativos e atualização de informações relacionadas aos representantes comerciais;
• Contribuir com melhorias nos processos da área, garantindo organização, agilidade e eficiência operacional.

Assistente Administrativo III – Gestão de Representante Comercial

• Work in an integrated manner with the finance and strategy areas of Wyden Partner Operations.
• Provide analyses that support strategic decisions and sustain business growth.
• Conduct results analyses and monitor financial and business performance indicators.
• Perform profitability analyses for products and operations.
• Monitor and analyze actual vs. budgeted performance (income statement / DRE), including OPEX and revenue forecasts.
• Prepare and follow up on SAP requisitions, ensuring proper process flow.
• Track expense provisions and reversals.
• Prepare results presentations and management reports.
• Demonstrate a proactive attitude, attention to detail, and visual thinking.
• Work with a results-oriented focus in dynamic environments with multiple demands and challenging deadlines.

Senior PPO Analyst

Product Manager

• Lead the Partner Centers product, acting as a liaison between cross-functional teams and the business area, ensuring alignment of expectations and effective prioritization of requests.
• Manage the product backlog and facilitate agile ceremonies, ensuring that deliveries generate real value for the network of partner centers.
• Translate strategic business needs into clear, well-defined user stories, facilitating the work of development teams.
• Build strong relationships with internal and external stakeholders, promoting transparent communication and proactive management of demand conflicts.

Senior Product Owner

• Map processes and flows of critical channels (AS IS / TO BE), identifying bottlenecks, risks and friction points in the student journey;
• Standardize and document processes (SOPs, policies, work instructions and escalation matrices), ensuring compliance with rules, cross-functional consistency and quality in execution;
• Analyze root causes and identify improvement opportunities to reduce recurrence of issues and strengthen resolution effectiveness in service;
• Design, implement and monitor improvement plans, prioritizing by impact and defining owners, deadlines, targets and KPIs;
• Audit processes and conduct periodic compliance reviews to ensure adherence, risk mitigation and alignment with regulatory requirements applicable to critical channels;
• Govern interdepartmental workflows, collaborating with Customer Service, Academic, Finance, Operations, Legal and other areas to ensure smooth handoffs, integration and elimination of rework;
• Monitor process indicators (SLA by stage, rework, lead time, adherence to SOPs), with alerts, explanatory analyses and recommended actions;
• Prepare executive analyses and reports on process evolution, translating impacts, risks and opportunities for leadership and responsible areas;
• Support major projects and structural initiatives, ensuring new products, services, policies and systems are implemented with robust, student-journey-oriented processes;
• Lead continuous improvement rituals and forums, fostering cross-functional collaboration, data-driven decision-making and an operational quality culture.

Senior Quality Analyst – Process Focus

• Manage the performance of Academic Enrollment Renewal, ensuring achievement of company targets.
• Identify major contributors to adverse renewal metrics.
• Create and update PowerPoint presentations for meetings with the company's Board.
• Coordinate with relevant departments on Action Plans to improve renewal indicators.
• Build dashboards to monitor renewal metrics.

Mid-level Academic Enrollment Renewal Analyst

Customer Success Manager

• Atuar na segmentação de bases, considerando comportamento, perfil e estágio no ciclo de vida do cliente;
• Estruturar e gerenciar jornadas automatizadas, garantindo consistência e relevância na comunicação ao longo de toda a experiência do cliente;
• Traduzir necessidades das áreas de negócio em requisitos acionáveis, identificando oportunidades de melhoria e apoiando a tomada de decisão por meio de análises de dados;
• Realizar a interface com parceiros internos e externos, alinhando demandas, acompanhando entregas e assegurando a correta execução de campanhas e fluxos de CRM;
• Acompanhar continuamente os resultados e indicadores de performance (como taxas de abertura, cliques e conversão), gerando insights para otimização de campanhas e estratégias de engajamento;
• Construir, atualizar e monitorar relatórios de performance de CRM, garantindo visibilidade dos resultados e suporte à tomada de decisão;
• Propor melhorias contínuas nas estratégias, com foco no aumento de engajamento, performance das campanhas e crescimento do valor do cliente ao longo do tempo.

Analista Comercial Pleno – Análise de Negócios e CRM

• Atuar como principal ponto de apoio ao parceiro nas fases iniciais do polo, garantindo clareza sobre o modelo de negócio e próximos passos;
• Apoiar e direcionar estratégias iniciais de captação de alunos e atuação comercial;
• Garantir o engajamento do parceiro antes do início da operação;
• Traduzir processos e orientar o parceiro de forma prática e didática;
• Integrar informações entre áreas internas (comercial, marketing, acadêmico e implantação);
• Acompanhar a evolução dos polos, antecipando riscos e propondo soluções;
• Assegurar que o parceiro esteja preparado para a transição para a fase operacional;
• Garantir organização, cumprimento de prazos e qualidade das entregas iniciais.

Analista de Implantação Sênior

• Desenvolver painéis executivos que consolidem os dados dos canais críticos e permitam análise detalhada por perfil de entrada, marca, dentre outros;
• Realizar análises integradas entre canais e jornadas, identificando padrões, correlações e oportunidades de melhoria;
• Elaborar análises de impacto para priorização de causas raiz;
• Garantir a governança dos dados, mantendo regras, definições e documentos técnicos atualizados;
• Executar rotinas de qualidade de dados, assegurando integridade, consistência e conformidade com LGPD;
• Produzir relatórios gerenciais periódicos com recomendações práticas para as áreas de negócio e diretoria;
• Acompanhar indicadores e SLAs dos canais críticos, monitorando performance e experiência do cliente;
• Construir estudos e business cases que demonstrem benefícios, custos e resultados das melhorias implementadas.

Analista de Qualidade Sênior – Foco em Dados

IT Support

• Full administration of Microsoft 365 tenants (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID/Azure AD, B2C);
• Identity, access and authentication management (IAM), including MFA, SSO and Conditional Access;
• Implementation and maintenance of security policies (Microsoft Defender, Purview, eDiscovery, Compliance);
• Automation of operational and administrative routines using PowerShell and Microsoft Graph;
• Service health monitoring, analysis of critical incidents and advanced troubleshooting;
• License governance (A3, A5, etc.) and cost optimization;
• Device and application management via Microsoft Intune (MDM/MAM);
• Technical support for migration projects (on-premises → cloud, cross-tenant, hybrid Exchange, etc.);
• Definition of standards, best practices and technical documentation of the environment;
• Handling high-severity incidents and Level 3 (L3) support;
• Liaison with Security, Architecture and Suppliers.

Senior IT Infrastructure Analyst – Focus on Microsoft 365

Systems Engineer

• Analyze and resolve incidents related to data refreshes, integration failures, and gateway issues;
• Analyze and resolve issues related to dashboard/report performance;
• Monitor and resolve dataset and dataflow refresh failures;
• Investigate and fix problems in data pipelines and integrations;
• Configure the Power BI Gateway to ensure update availability;
• Create and adjust data models and transformations using Power Query (M);
• Develop and maintain measures and calculations using DAX;
• Work with data integration from analytical environments such as Data Lakes or relational databases;
• Support internal teams and squads with technical improvement proposals;
• Participate in technical meetings to discuss governance and improvements in operational efficiency;
• Serve as a technical proactive reference for squads in problem analysis and failure monitoring;
• Communicate clearly and concisely;
• Present effectively to large audiences;
• Work well under pressure and as part of a team.

Mid-Level Systems Analyst – Power BI Support

• Support in benefits management (healthcare, partnerships, etc.)
• Development of health campaigns and initiatives to control loss ratio
• Vendor management and interface with Procurement
• Monitoring and participation in health committees
• Maintenance of benefits rules and policies
• Monitoring of metrics (e.g., loss ratio, enrollment, e-NPS)
• Analysis and diagnostics of surveys
• Advisory support to HR Business Partners (BPs)
• Interface with the broker and internal departments.

Junior Benefits Analyst

Compliance

• Manage, control and monitor mandatory Compliance training, tracking participation and effectiveness indicators;
• Provide support for inquiries and questions received through Compliance channels, ensuring clear, consistent responses aligned with internal policies;
• Conduct the initial assessment of reports received through the Confidential Reporting Channel, ensuring confidentiality, impartiality and appropriate classification of allegations;
• Lead internal investigations related to reports and misconduct by students and employees, including conducting interviews, analyzing evidence and preparing investigation reports;
• Propose improvements to internal processes based on investigations, lessons learned and identification of control weaknesses;
• Monitor compliance risks and support the follow-up of preventive and corrective action plans;
• Conduct on-site visits to units and travel, when necessary, to support training activities, investigations and to strengthen the Compliance Program;
• Deliver in-person and remote training on the Code of Ethics, Anti-Corruption Code and Compliance Program to students and employees;
• Support the development and execution of internal awareness campaigns, promoting a culture of integrity and ethical conduct.